I bought the large mansion and room accessories last year and set it up recently, and found a small piece missing. Playmobil sent the missing part super quickly without question. Love this set. Great... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love playing with it and stuff but I had a box that had a few times on it 4898 it was a princess set including a king and 1 or 2 princess it was about dress up and getting ready I know I am only 9 y... Se mere
Awful. I hate to leave a bad review and feel awful seeing as it's quite cute but it is dangerous and badly thought out. My daughter is old enough for the toy yet it was virtually impossible even for m... Se mere
We purchased this product for our grandsons birthday. on assembling the product it was found to be excellent, obviously the mould tools are top quality. unfortunately one of the wheel hubs was missin... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Discover the famous PLAYMOBIL world of toys direct from PLAYMOBIL. A unique blend of traditional play together with construction covering real life themes.
Kontaktoplysninger
Returns policy is illegal as it is only…
Returns policy is illegal as it is only 7 days not 14 days.
I placed an order in November but I…
I placed an order in November but I never received my order which was worth £46. Ups has no contact details to try and track it as it comes up with no information available. I tried emailing playmobile direct but all I get is rude customer service. Ita been nearly 2 months and no refund
I WILL NEVER BUY FROM THIS COMPANY AGAIN!!! I HAVE LOST £46
terrible customer service
I placed an order on 27th Nov for 97.89 pounds and it still has not arrived I received an email from the UPS and you can not use the link to track ? said it would be delivered by the 3rd Dec never arrived and still hasn't - I have sent the customer service department 4 emails no reply. I am 13 days down - no order, no response and no refund very unhappy do not use as they do not response to issues and complaints. disgusting
Terrible customer service
I contacted customer service about a broken part on the fort my grandson had received and was promised an answer when COVID had allowed staff to return to the office, after about four months I again messaged and was promised an answer soon. I am still waiting for any kind of correspondence from them. I expected a much better customer relations from such a big well established company, very disappointed with them.
Missing parts replaced straight away
My pirate mad son received lots of different Pirate Playmobil kits for Christmas and his Birthday in January. One of the kits made a pirate hideaway cave which came in two parts. When we opened the box we had two backs parts to the cave, but no front. I emailed Playmobil and explained this to them, they immediately sent the correct part in the post and apologised. Happy days and a happy little pirate.
Great toys
Great toys. Delivery service efficient. Just disappointing that not all items come boxed, just in bags. This is stated when you order that this may happen. It's Just not great if you want the item's as gift's. My children looked at my blankly when opening there presents to find a bag of Playmobil pieces. If they were in boxes the child can at least see what is inside.
Very well made and top customer service
Toys are very well made and my son loves them (Scooby Doo and Ghostbusters sets)
Also found customer services extremely prompt and helpful when there was an issue which was due to no fault of their own anyways.
Very poor quality
Bought two items, 4023 and 70464 on the advice of our daughter for our grandkids, boys,aged 2&5. Having assembled the two toys I just can't believe what poor quality they are. If the toys make it to boxing day I will be amazed. I know money is tight but if you can afford more then there has to be better on the market
Can’t fault customer services
Can’t fault customer services, such lovely and really helpful ladies (Jo and Michelle). A missing part and some spares needed and they were sent out no trouble. I have one very happy little 4 year old!
Received my play mobil this morning one…
Received my play mobil this morning one box inside damaged I contacted customer service and I spoke to a lady called Joanne she was lovely and very helpful and dealt with everything immediately. Brilliant service would recommend highly
Made an order and paid and cancelled without telling me
Made an order and paid. 4 days later they refund my PayPal and cancel my order without the decency to even email me to say they are cancelling my order. Kid's birthday ruined.
Emailed customer service this morning…
Emailed customer service this morning enquiring about a box replacement for the jet plane. Within 2 hours they responded to tell me that they would order it and I should receive it within 14 days. Excellent service. We'll done Playmobil.
Very flimsy...roofs come off most of…
Very flimsy...roofs come off most of the viechles and wont stay on...the hospital set fell to bits as did police station. Rubbish
I was not happy that after trying to…
I was not happy that after trying to contact Playmobil, regarding the impractical design of a car and boat toy we bought, that my two emails were totally ignored. I had assumed that they would at least contact me with some sort of reply, especially as I was not able to put a figure in either vehicle without undressing it first.
Absolute nightmare
Absolute nightmare! Horrendous to build. Loads of tiny little pieces get everywhere. Kids cant play with it. They just spend time putting bits back together when it falls apart. Dont know how its so popular.
Awful
Awful. I hate to leave a bad review and feel awful seeing as it's quite cute but it is dangerous and badly thought out. My daughter is old enough for the toy yet it was virtually impossible even for me to assemble. Kids cannot assemble playmobil toys please take note. I caused myself blood injuries forcing parts together for my daughter. I had to mention this as it is not right to sell cheap and nasty products to unknowing families. Waste of money. Disappointing for kids.
Super quick delivery from Germany
Super quick delivery from Germany, wonderful toys that last a lifetime. Used to be a nightmare trying to find particular sets in stock at different toy shops who didn't carry the full range, then we found Playmobil UK online shop. Generally the same or cheaper than Amazon, and very reliable, delivery comes within 2 days direct from Germany, no matter how obscure the set. Easy, flawless buying.
5 star experience for me!
Missed their official last posting date for Christmas, but took a chance... and they came through!! Made it all the way from Germany too! Great service and fantastic products - thanks!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








