We were met at the agreed time by polite staff on a very wet day in Birmingham. Mileage fuel level etc were recorded and the car checked for damage etc and we were kept informed via text for our retur... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I normally book maple parking who use this same car park and have only good experiences with them. By mistake I booked premium who are a different organisation and gave a poor service. Despite ringing... Se mere
I had such a great experience as my first time using this company. Even the service to have my car washed complimentary and even given water bottles for my drive back. Very pleased will definitely use... Se mere
Speedy service, pickup was just as efficient as my drop off. Will definitely be using Platinum for all future bookings. Top service provided by Harry.
Virksomhedsoplysninger
Skrevet af virksomheden
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Kontaktoplysninger
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, Storbritannien
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4,5
Fremragende
252 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 45 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very disappointing experience with this…
Very disappointing experience with this platinum valet parking service.
We specifically chose this company because they promised a car cleaning service, which was not done at all. On top of that, the service was extremely unprofessional. We called 45 minutes before arrival , yet still had to wait around 20 minutes outside in the cold with an infant and multiple suitcases just to get our car and key back.
After a long journey, this added unnecessary stress and frustration. The lack of organisation and failure to deliver what was promised is unacceptable.
I would not recommend this service and would strongly advise others to avoid it.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Hi Suruchi,
We take feedback seriously; however, we have been unable to locate any booking under the name “Suruchi” or any record matching the experience you have described.
As it stands, we are unable to verify the legitimacy of this review. If your booking was made under a different name, we ask that you provide the relevant booking reference so this can be properly investigated.
We operate a structured meet-and-greet service, and the delays and lack of service described are not reflective of our standards or typical customer experience. Similarly, any services booked, including vehicle cleaning, are carried out as per the booking confirmation.
If you believe this review relates to a genuine booking with us, please get in touch at complaints@platinumvalet.uk with full details so we can investigate this matter further.
Kind regards,
Platinum Valet
Can't recommend this service highly…
Can't recommend this service highly enough. We were met on arrival at the car park and booked in straight away. Short walk to departures.
On return our car arrived at the car park at the same time as we did so no waiting around. Straight into the car and on our way!
Lovely attendant both times, would definitely use again
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Hi Rachel,
Thank you so much for your kind review - we really appreciate it.
We’re delighted to hear everything ran smoothly from drop-off through to collection, and that your vehicle was ready and waiting for you on return. That seamless, no-wait experience is exactly what we aim to deliver.
It’s also great to hear your feedback about our team - we’ll be sure to pass your kind words on to them.
We look forward to welcoming you back again soon!
Kind regards,
Platinum Valet
BRILLIANT ....very impressed
We used platinum valet in March 2026. We arrived with my car, communication was brilliant and drop off and pick up was spot on. We found the people involved were really friendly and welcoming. We will definitely use again.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Hi Marion,
Thank you for your fantastic review - we really appreciate your kind words.
We’re delighted to hear that everything ran smoothly and that our communication, drop-off, and collection all met your expectations.
It’s especially great to know our team made you feel welcome - that’s something we take a lot of pride in.
We truly value your support and look forward to welcoming you back again soon.
Kind regards,
Platinum Valet
Some one left a cigarette ash on the…
Some one left a cigarette ash in the car and removed connection of my camera
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Hi,
We take comments like this very seriously; however, we must clarify a few important points.
None of our drivers smoke, and we have strict policies in place regarding conduct in customer vehicles. The suggestion that cigarette ash was left in the car is therefore something we would strongly dispute.
In relation to your dash cam, this is typically disconnected as part of our standard operating procedures, which are outlined in our terms and conditions. This is done for security and data protection reasons, particularly to safeguard the location and operations of our parking facilities.
At present, we are unable to trace this feedback to a verified booking. We would ask that you contact us directly with your booking reference and full details so we can investigate this matter thoroughly.
Please get in touch at complaints@platinumvalet.uk and we will be happy to review this further.
Kind regards,
Platinum Valet
Top quality customer care.
Amazing service at the start and end of our holiday. It was early morning and awful weather so I missed the entrance to the car park. A gentleman called and asked if I had just driven past, then directed me back in. Very helpful and friendly staff once there who directed myself and my son to the airport entrance which was the shortest walk away.
Upon landing back in the UK, I called to inform them we were getting our luggage. When we got back to the car, it was warm and ready to go, no damage and no major mileage. The gentleman helped load my suitcases into the boot and had a cracking smile.
Will absolutely be using again.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent
Excellent, very good service and value. They were in touch at every point to arrange a swift handover and pickup from Birmingham valet parking as agreed. The car was well looked after and low mileage recorded.
I would thoroughly recommend Platinum.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Really shocking service
Really shocking service , took our vehicle in and then when on holiday what's app us to say the charge had gone up and i would not get my car back unless i paid extra!!!
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
We’re sorry to hear you feel this way, however this is not an accurate reflection of events.
The additional charge was discussed with you at the time of check-in, prior to your vehicle being accepted, as your vehicle falls outside our standard parking criteria. This was also recorded on the check-in documentation and signed at the point of handover.
A payment link was then sent the same day referencing the agreed “Larger Vehicle Charge.” No charges were increased or introduced whilst you were on holiday.
Your vehicle remained secure at all times and was returned as scheduled. Release of vehicles is subject to settlement of agreed charges, in line with standard practice.
We take all feedback seriously, but it is important that reviews accurately reflect the facts of the situation.
Couldn’t ask for a better service
Along with the on time pick up and drop off, it can back with a full valet clean. The car look as if it is brand new. Service was amazing.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The company make extra miles to take…
The company make extra miles to take care of my car after I booked them at last minute after find out my previous booking with different company was huge mistake .when I pick up my car to make me feel better they even clean my car for free .From now flying from Birmingham airport will use only them .Friendly professional trusted company .Joanna Dakiewicz
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Expecptonial service
Very short notice booking which was handled professionally and quickly. I was looked after by the owner, Harry. The quality of the cleaning was also exceptional. Highly recommended.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
A good value and professional outfit…
A good value and professional outfit that I felt comfortable leaving my car with. The final star would be earned by ensuring their luggage trolleys available at the valet parking area as it’s a long walk to the terminal, especially so with the building works that are happening.
Very easy dropping off and very easy collecting.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your review and kind comments - we’re really pleased to hear you found the service professional and easy to use.
We appreciate your feedback regarding luggage trolleys and understand how helpful they can be, especially with a longer walk to the terminal.
We’re glad everything else went smoothly and hope to welcome you again in the future.
Kind regards,
Platinum Valet
Very easy to use
Very easy to use. Great service. Very friendly staff
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
What an excellent service could not…
What an excellent service could not fault them one bit , our flight was delayed and issues at the airport , would I recommend them too others absolutely 5 stars for service , price , and most of all trusted them from start to finish
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Somy was great, easy reachable and informative. My car was just how I left it, mileage, fuel level and condition of the car checked before we left for departures. Will be using platinum valet again.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service from the guys at…
Great service from the guys at Platinum, car brought back to us really promptly and immaculately cleaned - thanks Hari for the smooth and friendly handover
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Holiday valet
Everything went as planned the guys who meet us on both occasions where welcoming and informative. Great service we will definitely use them again. While we where away we paid for the car to be valeted and it was done very professionally
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Harry and his team were outstanding
Harry and his team were outstanding. From start to finish we felt liked valued individuals, not just another booking. First time ever our mileage has been recorded when we dropped the car off. In addition to requiring to show some ID when collecting the car, not just handing over our ticket. Outstanding customer service skills, lovely boys. Highly recommend them.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good service would use again
Very reasonably priced, waiting for me when I dropped the car off and car was ready for us when we came out of the airport. Only slight niggle the dash cam was disconnected from the power cable
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Besvarelse fra Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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