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I purchased four plants from Planteia and two arrived completely broken - all the leaves were off. I sent photos to their customer service and was greeted with an extremely rude reply about how I shouldn't have ordered plants in the winter (?!!!!???) and that my plants aren't dead (they are literally just stems right now) and that I should buy a grow light to get them to come back into good shape. I spent $46 for a 6 inch plant and all I have are a few sad stems. When I wrote back to say this, remaining very polite, I was told 'do not use emotion, stick to the facts, your plant isn't dead' ... I just can't. Literally the worst customer service ever.

I ordered some plants to be delivered for a friend's birthday.
I received notification that the delivery would be on her birthday so I was pleased.
I did not receive notification of any arrival from UPS on the specified date. I reached out to Planteia for update. She reassured me that UPS has my delivery. I said OK.
2 days later when I checked the tracking number, there was no movement with the package. I called UPS, they told me that they did not have my package. I said that's strange, I emailed PLANTEIA and they said you guys have the package and it will be delivered in a couple days. UPS said no they have not picked up the package. They said they have notification that the package should be picked up but they have no address of the company (planteia).
I emailed Planteia to verify if this company is real. (So many scammers now)
I explained the situation to PLANTEIA and asked for my money back. They replied that I was using abusive language and that they didn't like my tone. I replied and explained that there was no tone, I was lied to about the delivery information and Why is UPS asking me for your address.
They dismissed my concerns as abusive and disrespectful.
This company is extremely unprofessional. If your spending your hard earned money and have concerns about your online purchase, do not expect a rational explanation. You will only get defensive attitude. Even though i asked for my money back, PLANTEIA did not acknowledge my request.

Thankfully my friend received the delivery.
Awful customer service.

Extremely Disappointed

I’m very frustrated with my purchase with Planteia. For the price I paid (180 CAD), I expected a healthy, well-packaged plant - instead, it arrived damaged, with broken stems and crushed leaves. It looked nothing like the beautiful photos advertised.

What made things even worse was the customer service. When I reached out for help, the response was completely unhelpful, offering no real solution or accountability. It’s unacceptable to charge such a premium for a product that arrives in this condition and then ignore the customer afterward.

I won’t be ordering from them again and definitely wouldn’t recommend it to anyone looking for quality and reliability.

If you are thinking about ordering from Planteia, let me save you the headache. My experience with them went sideways pretty fast. I never got a proper confirmation, the tracking number they gave me did not work, and every time I asked what was going on, customer service replied with these weird, copy-and-paste answers that did not actually address anything. It felt off from the start.

When weeks passed with nothing delivered, I finally reported the issue to the Better Business Bureau. They came back confirming that Planteia is already on their radar and that they have received multiple complaints about the same thing. They even advised me that this merchant is considered a known scammer. That was the moment everything clicked.

After that, Planteia stopped responding altogether. No refund, no explanation, no product. Just silence. Meanwhile, the BBB file kept growing with more people describing almost the exact same experience.

At this point, it is pretty clear what is going on. Planteia is not a legitimate business in any meaningful sense. If you value your money and your sanity, stay far away from this company. There are plenty of real merchants out there, and this one is not one of them.

This is a scam! Planteia is a company I urge people to stay away from. My order was severely delayed, their customer service was unprofessional, and the updates they gave me were misleading at every step. When I raised the issue with my credit card company, Planteia responded with an email that included name calling. That level of conduct from a supposed business is unacceptable and speaks for itself.

Two of the three items they eventually sent arrived in the worst condition, damaged, poorly packaged, and absolutely not worth what I paid. The third item, a ceramic planter, was never delivered. They simply informed me they would not be sending it, offering no legitimate explanation and no meaningful solution.

In my view, this behavior crosses the line from incompetence into something far more concerning. Based on my experience, Planteia operates in a way that feels deceptive and risky for any customer. People deserve a clear warning. Do not order from this company.

Very disappointed in their customer service. I wrote to them to tell them UPS did not follow directions not to complain about them. In fact I complimented them. They wrote back with a nasty email blaming me. I will not deal with them or UPS again.

This is a scam guys. The owner doesn't even ship everything out to you and fights with your via email. Bought a pot and it's been a month and a half and haven't received it. Don't purchase from this creator. It's a scam

I really should have belived the bad reviews before wasting my time and money . They always blame the customer for their mistakes and refuse to solve any issues
I recieved an unrooted plant , basically just cuttings from branches that are potted... looked fine when delivered and in less than a week it was all dead that's when we discovered there were no roots
I emailed them explaining it and i recieved the rudest reply i ever got from a customer service ... calling me disrespectful and sharing false claims just because I said this was not professional and my experience was disappointing... definitely no intention for any accountability from their end so i will not waste my time replying. I'm just advising other customers not to repeat the same mistake and giving plantia your money, buy from a reputable source

Country Code: CA
Name:Amanda Hope
Email:
Comment: I am contacting in regards to order #7092. I placed the order on October 2nd and it is now the 20th of October and although my tracking order says it is due tomorrow, why should it take 18 days to receive a plant. When I ordered it, I was informed that UPS would be delivering it. Once again, that was 18 days ago. I do realize that Canada Post has been on strike but there is no reason that UPS which is not affiliated with Canada post should take this long. I checked my tracking order yesterday and it said it would be here today. When I checked this morning, I see it is now being delivered tomorrow bringing the waiting time to a grand total of 19 days. This is not acceptable. I have since started reading non biased reviews about your company and they are awful. Shame on me for not researching your company ahead of time. Shame on you for shoddy business practices. I will continue to order my plants through a excellent and reliable company called Plantsome. They were professional right from the get-go. If I do not receive my plant by tomorrow, at the latest, I expect a full refund.

From: Planteia
Date: Mon, Oct 20, 2025, 6:29 p.m.
Subject: Re: New customer message on October 20, 2025 at 12:16 pm
To: amandahope

Your address is officially classified as a remote area by all major carriers. UPS and Purolator do not offer standard-rate delivery to your location, which is why Canada Post is the only available shipping option.
Canada Post resumed operations on October 15th following their strike, and your order was shipped on October 17th — the first possible shipping day. The parcel was delivered today, meaning the delivery took only one business day after dispatch, not 18 days as claimed.
Our shipping fees are completely transparent and based directly on carrier rates. Delivering live plants to remote areas involves logistical constraints beyond our control, and we always act promptly and within standard timeframes.
We are always ready to assist with accurate information, but false accusations or disrespectful messages will not be tolerated. Our team deserves the same professionalism and respect we extend to our customers.

The packaging and plants delivered were high quality and it was delivered promptly. The issue is that I ordered 2 ceramic pots to go with the plants and they were not delivered. I have contacted them multiple times and zero response. I would not recommend!

Ordered a lemon tree. arrived late, and the tree was more like a vine, that was improperly pruned when it was growing. There is no hope of getting it to resemble any sort of tree. I may try cutting back to 2 inches and hope it doesn't die. The leaves were also wrinkled and yellow. Reached out to them and their answer was that there was no guarantee that it was going to be a tree. Such false advertising. $100 wasted. Don't make the same mistake I did. DO NOT BUY A PLANT ONLINE, esp. from planteia

I got sent a mostly dead Calathea White Fusion. I emailed the company right away. I was basically told the plant was fine. It was in horrible condition, planted way too deep up the petioles, every leaf had either cold or wind damage. The emails I received back were rude, accused me of causing the issue and that there was nothing wrong with the plant. When it was clear I wasn't getting through even with pictures, I was told I didn't know what I was doing, that people with PHds working there have been doing this for a long time. Which still didn't explain why this plant was in such poor shape when others I had received in the same shipment were ok. Zero accountability or offers to make things right. She just ghosted. I will not buy from there again and will tell others to avoid the site, especially seeing she only posts positive reviews on the website. Reddit has many stories of disgruntled customers and terrible service, threats of legal action. Over plants..

Worst company to deal with and has false advertising on their site saying 5 star review but not here and read Reddit on them.

Terrible service. Took 3 weeks to get to me and I told them I was on vacation when they finally sent it for delivery. They said they would note that and deliver after but they didnt and the plant died in a mailbox locker instead. 290.00 down the drain with no response from them

I wish i would have read these reviews first. i ordered on 5 weeks ago and still have not received my order. When i have asked about the status of my order i get rude condescending responses. i spent 250$ on plants that i now have purchased at another store for 120$.
DO not order from this store.

Would give 0 if I could. Horrible customer service. It has been weeks and still haven't received my order. I message them several times (each day was on the day that they told me it would get delivered, so I only message to ask why it wasn't delivered) and they give me a different date of delivery every single time, stating that it was already shipped, then saying they had an issue with shipping, and that it will be delivered thursday, now it will be delivered monday, no no, now is definitely tuesday. My latest message to them was "please don't lie to your customers, like you did last week when you told me it was shipped on thursday by Canada post, which clearly didn't happen ", and their reply was "choose your words more carefully when addressing people you don’t know personally and whose work you’re not familiar with.". Which I reply I didn't appreciate the threat, and since they have bad reviews I hoped that would try to improve, which they replied "We have no interest in unverified opinions published on unreliable websites. We stand by the genuine reviews from real customers who value the quality of our work. We did not request your suggestions on how we should operate.
At this point, we are ending communication" and they stopped replying.
So the gist is: so far no plant, but threatening and abusive customer service.

Ordered a plant and it arrived COVERED in mold with all of its leaves fallen off in the packaging. I reached out to their customer service team with pictures and videos of the plant around a week ago and have not received any reply. Do not buy from them, go literally anywhere else to buy your plants

Would give a 0 star if I could.

From the gorgeous photos on their website I ordered 2 plants totalling $170.. I received two leafless sticks - yes, they are alive, however, they are way less mature than stated in the photos. They also lost every single leaf in transit. After reaching out for some resolve the responses were generic with no accountability for their false advertising.

Extremely terrible experience!!
Avoid at all cost!
Place order in dec 2024, with the delivery option- Safe and cold proof delivery (4-5 business days). It’s April and still haven’t received any delivery.
Contact customer service and would like to ask for a refund. Since I can already get the plant in local nurseries with much lower price, and the waiting time is been too long to the point I no longer want the plants.

Customer service reply very rude and mostly just copy and paste the previous response instead of coming up with solution to accommodate clients. They reply” You definitely can't get them from your local nursery.
They are rare plants and we are the only greenhouse that grow them in Canada.“ I said Devan garden selling the plant for 5.99 and you’re seliing it for 62. They reply “You can try. And then compare the size and quality. We suppose, we answered all your questions.
We'll notify you once the package is shipped.” Then completely ignore my request.

Will not buy from them ever again, 4 plants costing me $400 is very unreasonable. I should have do more research before placing the order, but I was a newbie last December.

I ordered a plant as a gift in December 2024 and was assured it wouldn’t be shipped until the weather was favorable (above +5°C). Despite this, the plant was sent on January 31st—during freezing temperatures—and arrived severely damaged due to shipping delays.

When I reached out to Planteia, I was met with deflection instead of accountability. They falsely claimed that I pressured them to ship, even though I explicitly said I was fine waiting until spring. After multiple frustrating email exchanges, their “solution” was to wait until March 2nd to see if the plant would regrow and offer a mere $35 plus shipping for a replacement.

The lack of responsibility, poor customer service, and unwillingness to rectify their mistake make this company one I cannot recommend. Save yourself the trouble and buy from a more reliable seller.

I wish I could attach all email exchanges here; you would be shocked how they responded. I even have screenshots of support chat. Such a nightmare!