Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
PineBill is a cloud-based invoicing platform designed for freelancers, small businesses, and growing teams. Create professional invoices in minutes, accept payments online, and manage your billing with ease. With multi-currency support, team collaboration features, and seamless integrations, PineBill helps you get paid faster and spend less time on paperwork. Whether you're a solo freelancer or managing a team, our intuitive platform scales with your business needs.
Seoul, Sydkorea
3,8
4 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have used the software for about a month now and it has been very useful. The ease of use and how you can properly edit invoices is a breeze. The newly added features like the task and project tracker is such a great tool as well. I gave it 5 stars because of the customer support. Fast, simple, and very helpful.
The system is great, I have used the free version since I stumbled upon it online a while back, the paid version is great too. The creator seems pretty active online (reddit) so you can easily communicate directly to them which is pretty cool.
I’ve had an amazing experience using Pinebill so far. The platform is intuitive and easy to navigate, and their customer service really stands out. Whenever I’ve had a question or needed help, they’ve been quick to respond and very supportive.
I paid for a Solo Annual subscription in advance. Invoice issued, payment completed, service period confirmed.
Weeks later, PineBill’s system suddenly showed my plan as “past due,” demanded additional money for the same annual plan, and locked my account. I did not authorize any downgrade or plan change. Support repeatedly blamed “system behavior” and a payment processor while refusing to fix their own billing error.
When I asked for restoration of my paid annual service or a refund for the unused term, support refused and told me to cancel. After canceling, they still refused to issue a refund and told me to “contact the payment processor.
Update / Response to PineBill’s reply
PineBill’s response contains multiple inaccuracies and omissions that do not reflect what actually occurred.
First, the refund claim is misleading. The refund was not voluntarily issued as part of a resolution. It was only processed after repeated refusals, cancellation pressure, and explicit instructions to “contact the payment processor,” followed by my confirmation that I would dispute the charge. That matters.
Second, PineBill keeps framing this as a “user-initiated plan change” while ignoring the core issue:
a fully paid annual subscription was rendered unusable and marked “past due” without refund or restoration.
A plan switch does not legally or ethically void prepaid service time.
Third, the claim that access was “never locked” is contradicted by their own dashboard state showing:
“No Active Subscriptions”
Solo Annual marked “Past Due”
Service unavailable unless an additional payment was made
That is functionally the same as locking access.
Fourth, blaming the payment processor does not absolve PineBill of responsibility. Customers do not contract with payment gateways. They contract with PineBill. If PineBill chooses a billing system that cannot honor paid service, apply credits correctly, or resolve disputes internally, that is a PineBill problem.
Finally, PineBill’s suggestion that the only options were “cancel or repurchase at a higher rate” confirms the issue. I was asked to pay again for the same annual plan despite already paying for it.
This review is not about a discount.
It is about loss of prepaid service, forced cancellation, delayed refund, and deflection of responsibility.
During live support, their own representative repeatedly stated that the issue could not be resolved, told me to cancel, and said they had “no refund control.” At one point, they even dismissed my concerns by saying “ChatGPT won’t solve it,” despite the fact that I was simply asking for restoration of a prepaid annual subscription or a refund of unused time. That is not professional conduct for a service provider.
I stand by my original review and would advise others to be cautious with prepaid or annual plans on this platform, especially if any plan change occurs.
Final response
This response focuses on timing and semantics while avoiding the core issue.
A fully paid annual subscription was made conditional on an additional payment due to an internal plan-state change. Whether access was “restricted” for minutes or longer does not change the fact that prepaid service could not continue unless more money was paid.
During live support, responsibility was repeatedly deflected to the payment processor and I was told to cancel instead of having prepaid service restored. The refund only occurred after escalation and dispute pressure, not as an immediate resolution.
This was never about discounts. It was about forfeiting prepaid service time and lack of clear accountability. I stand by my original review and advise caution with prepaid or annual plans.
Besvarelse fra Pinebill - Invoice Management Platform
Thank you for sharing your experience. We take all feedback seriously and want to address the accusations raised with complete transparency.
Timeline clarification based on our records:
January 13, 2026 – You purchased the Solo Annual plan at a 50% discount ($45) after negotiating this special rate with us directly.
January 24, 2026 – Our system logs show the subscription was changed to Pro Monthly from your PineBill dashboard on "Analytics" page. This action was initiated from your account, not by our team. Proof Screenshot: https://ibb.co/SwNW035f
January 25, 2026 – You contacted us requesting restoration to Solo Annual at the original discounted rate. As the promotional code had used and the plan change was user-initiated, we offered two options: cancel the subscription or select a new plan through the dashboard.
When you selected Solo Annual again – The payment of $47.35 was declined by your bank, which automatically changed your subscription status to "Past Due." This is standard payment processor behavior, not an action taken by PineBill. So we never locked your access until latest plan change.
Refund – Upon your cancellation request, we processed your $45 refund within 20 minutes.
Proof Of "Past Due" Status due to failed payment on January 25: "https://ibb.co/Sw41kBHy"
Proof Of Refund: "https://ibb.co/z0HHPjQ"
We have analytics logs and records, payment processor records, and screenshots documenting each of these events. We never locked your account or modified your subscription or refused to refund your payment —the status changes were triggered by the plan change you initiated and the subsequent payment decline from your bank.
We're sorry this experience was frustrating. If you'd like to discuss further or review the documentation, please reach out to support@pinebill.app.
We are always ready to help you to use our service once again.
Thanks.
Final Response to the customer's updated review:
We must address a critical misrepresentation in your follow-up.
The "Account Lock" Claim is Categorically False
Let us be absolutely clear: Your PineBill dashboard access was NEVER locked until the payment failure occurred.
Timeline of access:
Jan 13 – Jan 24: Full access on Solo Annual plan ✓
Jan 24: You changed to Pro Monthly from your dashboard — full access continued ✓
Jan 25: You requested to switch back to Solo Annual — full access continued ✓
Payment declined by your bank → "Past Due" status applied automatically
~20 minutes later: Full refund issued, subscription cancelled
The "Past Due" status existed for approximately 20-25 minutes between the failed payment and your refund. That is the only period your account had any restriction—and it was caused by your bank declining the payment, not by any action from PineBill.
Your claim that we "locked your account" and "held money hostage" is a complete fabrication. We have logs proving continuous dashboard access from January 13 through January 25 until the moment your bank declined payment.
On the Discount and Plan Options:
We never told you to "subscribe at a higher rate." We explained that:
The 50% promotional discount you received on January 13 had expired.
We cannot perpetually offer discounts—promotional codes have validity periods.
Your options were: continue with current pricing, select a different plan, or cancel so we can refund your payment back.
This is standard business practice. A one-time negotiated discount does not entitle unlimited future use of that discount after voluntarily changing plans.
Your account was accessible for 12+ days. It was auto restricted for ~20 minutes due to your bank declining payment.
We have analytics logs, payment processor records, and user support screenshots documenting every event. The accusation that PineBill "locked" your account, refused to refund or "held money hostage" is demonstrably false.
We wish you well.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
