The customer service has been second to…
The customer service has been second to none. Amazing communication from start to finish despite some challenging requests we put to Kate a number of times.
We were left amazed with our experience of Japan and the incredible itinerary Kate and the team put together for us.
The ground team kept in contact most days espeically during an impending typhoon heading towards Tokyo. This put us at ease and made us feel supported during a challenging period of our holiday.
The arranged transfers were very slick; even providing us with the drivers name and the registration number of his vehicle.
The personal drivers/guides were amazing. We simply sat back in our private limo and got transported around Japan by extremely knowledgeable local guides. Masa was amazing, so friendly and personable. We got on so well he joined us for lunch and stayed way beyond the end of his shift.
We would highly recommend Pinch if you’re looking for a high end personal and prefessional holiday experience. Thank you Kate and Gemma.








