Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Se mere
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Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
Most definitely be will be ordering again just love these cuddley elephants ,really can't find a fault with this pillow.com and thank you so much for excellent postage xx
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Kontaktoplysninger
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Storbritannien
- support@pillownap.com
- pillownap.com
3,7
Middel
277 anmeldelser
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Quick delivery and mummy loves the…
Quick delivery and mummy loves the items that were gifted a elephant pillow and a fish water Matt. Baby will love l know it when arrives Christmas Day
18. december 2021
I paid for gift wrap and a message
I paid for gift wrap and a message. The message was on the despatch note and the gift was not wrapped. Totally disappointing.
That said the gift was lovely
15. december 2021
A little smaller than I envisioned
A little smaller than I envisioned. However my daughter loved it.
5. december 2021
The elephant pillow s were ordered and received within the quoted timescale
The elephant pillow s were ordered and received when they said they would
2. december 2021
No safety labelling for a baby
Product has no labelling to signify that this is suitable for a newborn baby as demonstrated in the advertising. I am dubious that this complies to any British standards unfortunately.
1. december 2021
Excellent service from placing order to…
Excellent service from placing order to receiving the lovely elephant pillows for my new grandson and nephew . The pillows are beautiful and i can’t wait to see their little faces Christmas Day . would highly recommend .
18. november 2021
Very poor quality...do not buy!
Very poor quality.... when delivered seams were split open and filling falling out. One of the ears coming away from head and the ear has come apart. No tags advising of filling material.. fire safety or safety guidance. There is only one place this poor sad elephant can go and that is in the bin!
10. november 2021
Uopfordret anmeldelse
I received my elephant pillow which had no safety tags
I received my elephant pillow which was bought as a gift for a friends baby. It was soiled! It also had no safety labels, so I didn't know if it was fire or chemical safe, or if it passed the fibre shed test. As cute as it was, I could not give it as a gift, as I could not trust it. When I emailed them about the soiling they asked for evidence, so I gladly provided them with photos. I told them I wanted my money back with a free returns label or I would report them to British standards agency. They sent me an immediate refund and told me not to bother returning it. Don't trust them!
7. november 2021
Uopfordret anmeldelse
Besvarelse fra PillowNap
Thank you for your feedback. If the immediate refund for damaged goods is not acceptable anymore, then we are helpless.. :(
Disappointed
Very disappointed with elephant. Not as soft or well stuffed as I had imagined, very floppy. Was even embarrassed to give to my daughter-in-law, for my newborn granddaughter, even though she had suggested to buy one. Was going to buy again for another granddaughter due soon, but won’t bother.
Service was good though, arrived promptly.
5. november 2021
Baby settles more now we use the…
Baby settles more now we use the pilloeNap recommend it to anyone.
19. oktober 2021
Deflated Sad Looking Elephant Pillow
I purchased this for my new grandchild. Very disappointed when my elephant pillow arrived. Material not as advertised. Lack of stuffing, the head just flops forward, ears just droop down and there is gaps where there is no stuffing in the head and legs. As this arrived vacum packed there is no way I can get it back into the original packaging and then return to China. I have one very sad and deflated looking pillow. Please think before you buy this.
8. oktober 2021
Uopfordret anmeldelse
Granddaughter absolutely loves this for…
Granddaughter absolutely loves this for napping on x
4. oktober 2021
Our new Grandson Teddy loves it
Our new Grandson Teddy loves it. Very comfortable and helps support his body and helps with wind.
4. oktober 2021
Purchased this for my great…
Purchased this for my great granddaughter who is due in early January 2022... the most beautiful soft cuddly toy I think I have ever snuggled.. my love of all elephants made this an easy choice and I know little lady due will love it too . 100% happy with my purchase . Thank you
3. oktober 2021
Return policy faulty
The elephant pillow I ordered did not seem to be very good quality. When I complained and asked for a refund I was told to return it at my own expense to the Chinese warehouse in China before I could receive a refund.The cost of this did not make returning the product worthwhile. I would never have ordered it if I new the return policy was so prohibitive.
28. september 2021
Uopfordret anmeldelse
Absolutely excellent beautiful
15. september 2021
Most definitely be will be ordering…
Most definitely be will be ordering again just love these cuddley elephants ,really can't find a fault with this pillow.com and thank you so much for excellent postage xx
8. september 2021
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