Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Se mere
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Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
Most definitely be will be ordering again just love these cuddley elephants ,really can't find a fault with this pillow.com and thank you so much for excellent postage xx
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Kontaktoplysninger
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Storbritannien
- support@pillownap.com
- pillownap.com
3,7
Middel
277 anmeldelser
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Besvarelse fra PillowNap
Hello,
We can see that you ordered two SMALL-sized elephants, which are more like decorative toys than pillows.
We provide clear-size information with visuals and descriptions, so it’s unfortunate that a negative review was left due to selecting the wrong size.
Amazing product but took ages to arrive…
Amazing product but took ages to arrive but was kept up to date on the item
6. juli 2024
Sweet dreams with Pillow Nap
I purchased the Pillow Nap elephant for our grandson and he loves being in there.
3. juni 2024
Pillow Nap order
Ordering online was fairly straightforward and easy. Unfortunately the time it took to deliver and the lack of communication to keep me informed was not very satisfactory. Probably won't order again.
6. maj 2024
Very poorly made
Very poorly made, stitching coming undone, no filling in one of the legs, due to the workmanship, loose threads all over, no washing instructions, no safety instructions. And to charge £35.00 for this, is joke. Bad customer relations. Would not reccomend for a small baby
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra PillowNap
Unfortunately, we can't find any record of this customer. It seems like they might have bought from another company and had a bad experience. Since we're a popular choice, they may have mistakenly left the review on our page.
You can buy elephant in Ikea cheaper
If I had realised the goods I purchased were from China, I would not have purchased it as it is not great quality, as it would need more stuffing to look like the pictures advertising it. You can buy same item in IKEA cheaper. Read the reviews before you buy .
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra PillowNap
We apologize for any inconvenience you may have experienced. While it's true that almost every product may be available at lower prices elsewhere, we pride ourselves on offering a wide variety of colors, sizes, and high-quality items in our shop. Additionally, it's important to note that many products worldwide, including some of ours, are manufactured in China, allowing us to provide our customers with a competitive price and quality ratio. Also, it's worth mentioning that even though widely used products like iPhones are manufactured in China, they are still trusted and utilized by millions globally.
My mum purchased this item as she had…
My mum purchased this item as she had bought one recently for my baby and this was for another family members baby, when the item arrived it was vacuumed packed, which was fine before but this time it left the item really lumpy and bumpy. My mum had to open the item and add more stuffing so it was suitable to give as a present for a new baby.
4. april 2024
Besvarelse fra PillowNap
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We strive to ensure that our products arrive in pristine condition, and it's disappointing to hear that your recent experience fell short of expectations. We appreciate your feedback and will look into our packaging and handling processes to prevent similar issues in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team, and we'll do our best to assist you.
Thought it would have been a bit bigger…
Thought it would have been a bit bigger considering it’s like a pillow. It’s more the size of a toy to play with.
8. april 2024
Besvarelse fra PillowNap
We apologize for any inconvenience. It seems you've ordered a Small-sized Elephant, which is designed more as a toy than a pillow. Our Large and Jumbo size Elephants closely resemble the ones in our pictures and can serve as both a pillow and cushion.
This elephant is brilliant for babies…
This elephant is brilliant for babies it gets used every day. And so cute
4. maj 2024
Uopfordret anmeldelse
Lovely elephant pillow but not finished to the best standard
Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel the seams before cutting them off. The recipients loved it though.
11. marts 2024
Lovely pillow for new granddaughter
The product is great and look forward to our new granddaughter cuddling into her new elephant pillow. Very soft and delivery was quick
4. marts 2024
Pillow nap was gorgeous no complaints…
Pillow nap was gorgeous no complaints there, but paid for fast shipping and took about 3 was to arrive x
8. marts 2024
Product is good delivery was poor paid…
Product is good delivery was poor paid for express but never happened
5. marts 2024
I was very disappointed with my…
I was very disappointed with my purchase as the Elephant would not stand up properly and the stuffing was all lumpy making tge Elephant limp.
This was a gift for my husband's first granddaughter who is 10 days old,i have not been able to give this gift or return it as there was no invoice or returns label in with the packaging.
Please can you send me a returns label or contact me on 07725404590.
Thankyou for you attention
Julie Jeffery
4. februar 2024
Besvarelse fra PillowNap
Hello,
We are sorry that you were disappointed with your purchase. Please get in touch with us at support@pillownap.com and we will sort it out for you.
Kind regards,
PillowNap
Gray elephant pillow .
Bought this as a present for my nieces baby. Arrived on time over the moon with the elephant pillow, good quality would highly recommend them
3. februar 2024
Not received and the team don’t respond…
Not received and the team don’t respond to their customer service emails
Avoid
3. februar 2024
Besvarelse fra PillowNap
Hello,
We are sorry for your bad experience with our customer service, but we didn't receive any emails from you. Please don't use such slanderous words like "Avoid" if you didn't actually try to contact us. We can be reached by email at support@pillownap.com, through our contact page form https://pillownap.com/pages/contact-us and our social media accounts on Facebook or Instagram. So there are plenty of ways to contact us and we are always happy to help our customers.
Regarding your order, we have checked it and see that you provided us with an incorrect delivery address, therefore your parcel was declined by the local carrier. Please get in touch with us for more information.
Kind regards,
PillowNap team
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