Many times prescription only delivered on the day after meds had run out. I needed to leave my home before they were delivered. On one occasion delivery was several days late. A script issued by my... Se mere
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Se, hvad kunderne siger
This pharmacy is excellent. They do a fantastic job of the blister packs for pills. Excellent communication over the phone and WhatsApp. So good, I've recommended to Friends and Family requiring sill... Se mere
Virksomheden har svaret
I found out by chance that my regular sachet supplier was restructuring and wouldn't be able to guarantee that my tablets would be sorted. As I've only got one hand, the original packaging is very cha... Se mere
Virksomheden har svaret
Pillcare are providing me with a great service which makes life so much easier. Customer Service has got even better. They’ve been in touch when prescriptions have changed to make sure that the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to PillCare, a revolutionary service by ProCare pharmacy designed to simplify your medication routine. With PillCare, we have eliminated the need to worry about organizing your medication, ensuring you have the right supply, and taking them at the correct time. At PillCare, we harness cutting-edge technology with the expertise of our pharmacists to ensure accuracy and quality throughout the dispensing process. With every sachet bearing your name, date, and medication details, you can trust PillCare to keep you safe at home. Pill Sorting & Presorted Medication By PillCare Pill sorting service offered by PillCare provide a valuable solution for individuals who struggle with properly organizing and managing their daily medication regimens.Through PillCare's innovative system, patients have their medications carefully sorted and packaged into individual daily or weekly doses, eliminating the need to manually sort through bottles and blister packs.This not only enhances medication adherence by making it easier for patients to take the right pills at the right time, but also reduces the risk of accidental overdose or missed doses that can occur when juggling multiple prescriptions.The presorting process is carried out by trained pharmacy planner and technicians who meticulously inspect each medication, cross-checking dosages and ensuring compatibility, before arranging them into clearly labeled compartments.Patients simply need to tear open the designated pouch for a given day or week and they have all their required medications ready to go, with no additional sorting required on their part. This streamlined approach is especially beneficial for elderly individuals, those with cognitive impairments, or anyone taking a complex array of pills, as it takes the guesswork and hassle out of medication management.By leveraging PillCare's intelligent pill sorting and packaging services, clients can enjoy greater peace of mind, improved health outcomes, and the freedom to focus on other important aspects of their daily lives. Personalized pill sorting for better medication management PillCare is an innovative solution designed to revolutionize the way individuals manage their daily medication regimen. Recognizing the complexities and challenges that come with juggling multiple medications, PillCare offers a personalized approach and pre packed medication in the UK to pill sorting and organization. At the heart of this system is a smart, automated device that meticulously sorts and organizes a user's various medications into individual, labeled compartments. Gone are the days of rifling through a jumble of pill bottles and struggling to keep track of which medication to take at what time. PillCare simplifies the process by providing a clear, organized layout of each day's medications, complete with reminders and alerts to ensure adherence. The device seamlessly integrates with a user-friendly mobile app, allowing individuals to easily monitor their medication schedule, receive notifications when it's time to take a dose, and even reorder refills with the tap of a finger. Leveraging advanced technology and a deep understanding of the challenges faced by those managing complex medication routines, PillCare empowers users to take control of their health and well-being.
Kontaktoplysninger
Storbritannien
- pillcare.co.uk
4,1
God
37 anmeldelser
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Outstanding customer service
I found out by chance that my regular sachet supplier was restructuring and wouldn't be able to guarantee that my tablets would be sorted. As I've only got one hand, the original packaging is very challenging for me. I reached out to Pillcare to see if they could help and I've been very impressed with their customer service. They responded to my emails really quickly, set things up and I've received my meds (20 tablets per day) , in pouches just 4 days later. Highly recommended.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi David,
Thank you very much for sharing your experience. We’re really pleased to hear that we were able to support you quickly and make things easier during what could have been a very stressful transition.
Helping patients manage complex medication regimens in a way that’s practical and accessible is at the heart of what we do, so it’s great to know the pouching and turnaround time worked well for you. Your recommendation means a great deal to our team.
Thank you again for choosing PillCare and for taking the time to leave such a thoughtful review.
— The PillCare Team
Absolute Joke of a company
Awful company. Signed up to Pillcare and ended up with a company called Healthera? Who then sent my prescription to Deryks Pharmacy in Southend and truly awful shop!
Deryks Pharmacy sent me tablets and not sachets. When I queried it with they they said they don’t do them but if I wanted blisters packs it would be £15. After a lot of calls backwards and forwards they agreed to free blister packs.
Month 2, boxes of tablets arrived again. Phoned Deryks Pharmacy, again went through same rigmarole and they agreed to blister packs for next month.
Month 3. Boxes of tablets arrived again. Put through to pharmacy spoke to the pharmacist who insisted that I paid £15 for blister packs again.
Absolute joke. I suffer badly from arthritis, live alone and have found them totally uncaring and thoroughly inept!
Do not use Pillcare, Healthera or Deryks Pharmacy !
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Dear Mr Gray,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation has been for you.
However, just to clarify: we at PillCare did not handle your prescription or provide any direct service to you. It appears your order was managed entirely by another pharmacy (Deryks Pharmacy) via the Healthera platform. PillCare has no connection to Deryks Pharmacy or Healthera’s ordering and dispensing arrangements.
We understand how confusing this can be. Many online platforms allow patients to select different dispensing pharmacies, and unfortunately it seems there was a misunderstanding about which pharmacy would fulfil your request for medication pouches.
We would be happy to help clear things up or explain how to sign up directly with us so you can receive genuine PillCare pouches as intended. Please feel free to contact us directly at info@pillcare.co.uk / 07415 441323.
Wishing you all the best, and thank you again for highlighting your concerns.
—The PillCare Team
Excellent service
Excellent service. I've been with Pilltime for nine months now and whilst there have been occasional problems Customer services have always been helpful and courteous.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Mr Baldwin,
Thank you for taking the time to leave a review and for sharing your experience. We’re pleased to hear that you’ve found the service reliable overall and that customer services have been helpful and courteous whenever issues have arisen.
Supporting patients consistently and resolving queries with care is very important to us, and we appreciate your feedback. Thank you again for taking the time to share your thoughts.
— The PillCare Team
Easy to use, great customer service
I've been using pillcare for 3 months now. It's such a brilliant idea with the pouches, I have 5 pouches per day and it really helps to keep me organised.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Sandra,
Thank you for your lovely review. We’re really pleased to hear that the pouch system has been helping you stay organised and that you’ve had a positive experience with our customer service.
Supporting patients who take multiple doses each day is exactly what PillCare is designed for, so it’s great to know the service is working well for you. Thank you for choosing PillCare.
— The PillCare Team
A*********
When you're on a silly amount of daily meds, Pouched pills are an absolute game changer. Since Simple Online Pharmacy stopped dealing with NHS prescriptions and PillTime were beyond useless, I didn't hold out much hope. That said I am on my second batch from PillCare and haven't had any issue. Everything is dealt with on WhatsApp which is great for me and they have also helped with issues with the surgery.
All in all a fantastic service, long may it continue.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Luke,
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that PillCare has been a positive change for you and that the pouching service, WhatsApp communication, and support with your surgery have made things easier.
Managing a complex medication routine can be challenging, so it’s great to know everything has been running smoothly and that you’re happy with the service so far. Your kind words mean a lot to the whole team.
Thank you for choosing PillCare, and we look forward to continuing to support you.
— The PillCare Team
Good service & easy
This is my 3rd pill pouching service pharmacy and by far the best. The first could not tailor to my needs and kept on producing 4 pouches per day. I just want 2 per day. Morning & evening simple as that. They started to miss pouch meds and then not arriving in time and I had run out.
The second started off well and then service plummeted. I moved before they went bust!
So I'm now with PillCare for a year and it's been great. Now they have adopted automatic ordering. So I don't need to even request a prescription from my GP. 2 pouches per day and on time. I have brought my mums medication over to them as she has 25pills a day.
Great service! Thanks
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Nik,
Thank you for sharing such a detailed review and for being with PillCare for the past year. We’re really pleased to hear that the service has been reliable for you and that tailoring the pouching to exactly two doses a day has made things simpler.
Automatic ordering and on-time delivery are designed to remove the stress of managing repeat prescriptions, so it’s great to know this has worked well for you. We also appreciate you trusting us with your mum’s medication — that means a great deal to our team.
Thank you again for your kind words and for choosing PillCare.
— The PillCare Team
Great experience, would happily recommend.
Pillcare are providing me with a great service which makes life so much easier.
Customer Service has got even better. They’ve been in touch when prescriptions have changed to make sure that the correct medicine is being pouched and they always seem really friendly and helpful.
Of the pill pouching services that we’ve used, Pillcare if the best and we’d happily recommend them.
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Dear Mr Pritchard,
We’re sorry to hear about your experience and appreciate your feedback. We understand the frustration caused by delayed responses and account access issues. This is not the level of service we aim to provide, and we’re working to improve our communication.
One of our colleague will get in touch shortly to resolve this for you as soon as possible.
Best regards,
Customer Service Team
PillCare
Streets Ahead
Pouched meds are a massive convenience and time saver for me. Frequently working away and travelling for pleasure. I persevered with another provider for too long. Frequently frustrated by their 'just in time' way of working and debatable attitude to customer service. This lot, so far, knock them for six. I'm delighted.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Simon,
Thank you for your fantastic review. We’re delighted to hear that the pouching service has been such a convenience for you, especially with your busy schedule and travel.
Providing reliable service, good communication, and medication delivered with time to spare is exactly what we aim for, so it’s great to know PillCare has made a positive difference for you. Your feedback really means a lot to our team.
Thank you for choosing PillCare.
— The PillCare Team
I swapped to pillcare from another…
I swapped to pillcare from another pouching service and I am delighted. I swapped because of poor customer care and constant items missing so prescription became out of date.
Pillcare are promp. They call you with any queries and they have managed to pouch almost all of my tablets! I am thrilled. Highly recommend. Don't hesitate.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Pillcare
Hi Kay,
Thank you so much for your lovely review. We’re delighted to hear that switching to PillCare has made such a positive difference for you.
Prompt communication, checking any queries directly, and ensuring medication is accurately pouched are all things we take very seriously, so it’s great to know this has been your experience. Your recommendation truly means a lot to our team.
Thank you again for choosing PillCare.
— The PillCare Team
Staff were kind and helpful
4. oktober 2024
Besvarelse fra Pillcare
Hi Randall,
Thank you for your 5-star review. We’re really pleased to hear that our team were kind and helpful.
We appreciate you choosing PillCare.
— The PillCare Team
Pillcare
Excellent company cannot praise highly enough. Customer service is also excellent they go above and beyond to help.
7. oktober 2024
Besvarelse fra Pillcare
Hi Mrs Newbury,
Thank you so much for your wonderful review. We’re delighted to hear that you’ve had such a positive experience and that our customer service has gone above and beyond to help.
Your kind words mean a great deal to our whole team. Thank you for choosing PillCare and for taking the time to share your feedback.
— The PillCare Team
Got phone calls keeping me upto date…
Got phone calls keeping me upto date with everything
4. oktober 2024
Besvarelse fra Pillcare
Hi Helen,
Thank you for your 5-star review. We’re really pleased to hear that the phone calls kept you up to date and informed throughout.
We appreciate you choosing PillCare.
— The PillCare Team
Great communication
Great communication, even when my Doctors make the same mistakes on a regular basis, quick phone call and everything is sorted. Could give me answers to my questions straight away. All round great experience.
9. oktober 2024
Besvarelse fra Pillcare
Hi Jonah,
Thank you for your great review. We’re really pleased to hear that our communication and quick follow-up calls have helped resolve issues promptly, even when prescriptions haven’t been straightforward.
Providing clear answers and sorting things out efficiently is very important to us, so it’s great to know this has been your experience. Thank you for choosing PillCare and for sharing your feedback.
— The PillCare Team
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