Pickyourtrail Anmeldelser 682

PICK YOUR TRAILS REVIEW – DISAPPOINTED AND CHEATED

I booked a Sri Lanka tour package with Pick Your Trails and paid an advance of Rs. 1,00,000 on September 17. Due to unforeseen circumstances, I had to cancel my participation on September 23, while the rest of the family continued the trip.

At the time of cancellation, I was assured of a Rs. 50,000 refund. Later, the explanation suddenly changed — I was told the total package amount was Rs. 1,22,857 and that only Rs. 50,000 would be refunded. This is misleading because initially it was said to be a 50% refund of the Rs. 1,00,000 advance, but later it was altered to a fixed Rs. 50,000, which is much less.

This amounts to changing the terms after collecting money, which is unfair and unethical. Customers cannot be treated this way after trusting a company with such a large advance.

I am extremely dissatisfied with the way this was handled and consider this practice as misleading and exploitative. I will be filing this as a formal complaint and also sharing my honest experience publicly so that other travelers are not misled by such refund policies.

Final Note: The refund handling by Pick Your Trails was inconsistent, unfair, and felt like a complete breach of trust.

I had gone with them to Azerbaijan. They booked shady hotels with stench so bad. They refused to take responsibility for their mistakes and ruined our trip experience. They just have a good sales team who sell you packages big on the ground execution is very poor.

It was a wholesome experience, had a smooth fun trip all thanks to pick your trail

Good services

The whole experience has been great from reservation to the execution...
Having a seamless travel with pickyourtrail. Divya has been consistent and constant in extending help throughout

Trust and well guided

Overall the experience is good.
Eventhough the app is good would like to point out some flaws regarding co ordination.
our journey from Phuket to Bangkok on 13th june afterearly morning wakeup was tiring after a full day trip to phi phi island previous day.
Also driver didnot give the full amount which I have already paid which was resolved by the Company later after me reaching India.
Coordinator should advise on better planning for a relaxed tireless itinerary.

Very punctual and well planned. Hotels were good

On tour support team not so friendly and I felt they could have been more responsive as they didn’t answer any calls and asked to message even when it was urgent

Recently, my husband, our in-laws, our nine-month-old baby, and I went on a 3N/4D trip to Bangkok and Pattaya. More than us, our 60-year-old parents thoroughly enjoyed the trip and were genuinely impressed with how impeccably everything was organized. Our vehicles arrived on time, and every place listed in our itinerary was covered seamlessly. We never had to contact the local support team because everything ran smoothly and nothing went wrong.

So, why not 5 stars?

If one only considers the logistical aspects, there’s no doubt this deserves five stars. Our parents even urged us multiple times to leave a glowing five-star review!

However, my husband and I did feel a bit disappointed by the overly mechanical nature of the app-based coordination. It lacked a human touch—we never really felt that someone cared about our trip personally. Instead, it felt like we were being guided by a well-oiled machine, which, while delivering a wonderful outcome, felt impersonal.

This is something we missed—but to be fair, I’m not even sure how many people would want or expect that kind of personal connection. Still, I’m sharing this perspective for those of you who might prefer your travels to be executed with a bit more human warmth, rather than just mechanical perfection.

No other complaints!

Pickyourtrail did an amazing job in planning my trip to maldives. The experience was amazing and hassle free.

It was seamless and I appreciate the immediate support Pickyourtrial provided to ensure the trip is smooth. Happy with the service.

We had an amazing 3N4D trip to the Maldives to celebrate our son’s first birthday, and it couldn’t have been more perfect! Everything was well-organized and smooth, making the entire experience completely hassle-free. The stay was relaxing and enjoyable, allowing us to truly unwind and make beautiful memories. A big thanks to the team for making our special celebration unforgettable!

My name is Asif Mallick i travel to Maldives with my family from Pickyourtrial and my co-ordinator was Sakshi.
I can say that this trip was amazing and wonderful, from the start to end Sakshi from Pickyourtrail she was there and made my journey very smooth.
We got Sun Siyam Olhuveli and the resort was too good with proper amenities and good staff.
I recommend first Pickyourtrail and of you got Sakshi then your trip definitely without any hassle.

Planned and coordinated perfectly

I started the trip discussion with Alakananda who is definitely should be your star performer. She gave me a lot of support through late hours as well accomodating my schedule.
Other good aspects was the cost which was aligned to my budget as well as immediate support on the app.

Had a great experience with pickyourtrail. Appreciate the assistance provided by the team from the start till we completed the trip. Thank you for making our trip memorable

We would like to share our feedback regarding our recent honeymoon trip to Bali arranged through your company. Unfortunately, our overall experience was not as good as we had expected.

Firstly, the hotels provided to us did not meet the standards promised. Despite it being our honeymoon, we were neither offered a pool villa nor a beach-view hotel, which was quite disappointing for such a special occasion.

During our visit to one of the islands, the itinerary only included basic sightseeing. Due to time shortage, the driver did not stop for lunch, and we felt rushed throughout the day. Moreover, we did not receive proper guidance from the local team, which made it difficult to truly enjoy and explore.

Lastly, on the final day, a candle light dinner was arranged for us at a hotel named Atta Mesari. Unfortunately, the quality of food there was extremely poor. To make matters worse, we even found an insect (cabbage worm) in our food, which was a very upsetting experience, especially on our last evening.

We are sharing this feedback not to complain unnecessarily, but in the hope that you will look into these issues seriously so that future travelers do not face similar disappointments.

We would also like to request you to raise a complaint with the hotel Atta Mesari regarding the unhygienic food served to us.

Thank you for your understanding. We look forward to your response.

It was an amazing hassle free holiday. Must try pick your trails 💯