Piccolinorestaurants Anmeldelser 

This Chichester venue has lost the plot. The food was very poor. We had a range of food for 5 of us and all complained that food was either overcooked luke warm impossible to cut or in my case cold and very small portion

Service was dreadful. The staff simply do not look at the customer. They avert their eyes. I had to make the effort several times to get attention

I expect a lot more from a 'high end' restaurant. We have been many times but will not be returning

We visited Piccolino in Marlow with a group of friends and, to be fair, the food was lovely. We genuinely cannot fault the quality of what we ate.

Unfortunately, the evening was completely overshadowed by the bill.

Several of us noticed the T-bone steak listed at £50 and thought it looked great, so we ordered three. At no point when ordering were we clearly told that the £50 price was per person, making each steak £100. Had we known this, we obviously would have made a different decision.

Some of our friends even ordered one thinking it was a £50 steak to share with their children, so the misunderstanding was clearly not just ours.

When the bill arrived at almost £500, we were completely shocked. My husband had kindly offered to pay for the group, and it was an extremely uncomfortable moment when we realised how much the bill had come to.

To be clear, this isn’t about complaining that the food was expensive. The food was lovely, and you really cannot fault it. It’s about the fact that the pricing wasn’t made sufficiently clear at the time of ordering. For something as expensive as a £100 steak, surely this should be explicitly explained to the customer.

To leave with a bill of almost £500 is, quite frankly, astronomical, especially in the current economic climate, and it completely changed how we felt about what had otherwise been a lovely evening with friends.

We are disappointed because this could have been so easily avoided with a simple explanation when we ordered. We hope Piccolino will take this feedback seriously, because customers should never be left feeling shocked by the bill at the end of a meal.

The food was excellent, but unfortunately the lack of transparency around the pricing left us feeling very disappointed and unlikely to return without thinking twice about every item we order.

Disappointed. Marlow restaurant. Serving staff miserable. No niceties. Food expensive and tasteless. Will not be visiting again.

We love your Marlow restaurant. It’s always a pleasure to eat there. It was very hot today, and particularly busy. The team were as delightful as ever.

I visited Piccolino in Marlow last week with my friends and unfortunately had a disappointing experience from start to finish.

We began with Piña Coladas, but were surprised to find they lacked any noticeable coconut cream, which is quite key to the drink. For my starter, I ordered the Burrata con Pesto, which was described as creamy, but the mozzarella was dry, possibly passed its sell by date!

I was hoping the main course would redeem things, but my Spaghetti Carbonara was another letdown. It was extremely dry, to the point where I felt I had to raise it with the staff.

Overall, the meal didn’t live up to expectations, especially given the reputation of the restaurant.

Food was nice, not worth the price. Good atmosphere but very expensive. We don’t mind paying what the food is worth but this wasn’t

Marlow restaurant- last night, dinner for 7.
Helpful service, pleasant ambiance, really like the conservatory area with roof rolled back and heat lamps if needed. Favourite area.

Nonu the bar waiter was on form. Thank you for taking care of our cocktails.

It was a birthday celebration and there was a surprise tiramisu desert with a candle in it which I thought was a lovely touch. Thank you!

The ravioli was tasty.

The tuna was tasty but cold.

I would like the chef to review their bruschetta dish. A slice of dry white toast, with some sliced tomatoes on top and a limp sprig of basil just isn’t going to cut it. Come on! This dish should be mouth wateringly unctious. I feel an Italian would be ashamed to put it on the table. Please, please have another go and let me know when you’re ready for me to come and try it!!

Thank you
Gabrielle

Bramhall location

Very disappointed mothers day family meal.
we waited an hour between starters and mains.
When the food arrived it was cold .
Not one member of staff came to ask how the food was.
Then another lengthy wait for dessert.
When a family member complained when the brought the bill they were just so not interested at all we will not return.

Piccolinos in Virgina Water is over priced with very arrogant management staff and inept waiters. 4 of us went for lunch yesterday. We had the set lunchtime menu choices. Food was luke warm. The prawns come with absoultely NO sides. £6.50 for the smallest plate of roasted sliced new potatoes. £11.50 for a dessert or £9.50 for ice cream. Get real Piccolinos. This is why you were empty and clearly survive on the money from next door's rich and famous! We won't be returning for a long time

Stockton Heath restaurant. I fail to see the enjoyment of going to a restaurant and having to wear your coat because it is so cold. I get business want to save cost, but it gets a bit beyond a joke when you buy a bottle of champagne, ask for the cork and take it home because it is too cold to sit in the restaurant. Not the only person to raise this! Apparently this is a head office directive. Heating cannot be more than 21 degrees! It is actually warmer to sit outside under the outdoor heaters! What a joke!

We visited Piccolino on Heddon Street for a birthday celebration and unfortunately had a disappointing experience. Our waiter was overly casual and the service throughout the evening was slow. I had finished my main course before the accompanying potatoes and vegetables finally arrived, despite asking more than once. It really disrupted the meal.

We also ordered decaf coffee, but it was so strong that it didn’t seem decaffeinated at all. For a birthday meal, the lack of attention and care made the evening feel far less special than we’d hoped.

To be fair, the manager did acknowledge the issues when we raised them and refunded the glasses of wine and coffees, which we appreciated. However, we still left feeling neglected as customers. Not the standard we expected.

Very average food, although the Chichester restaurant vibe was nice. Staff attentive but robotic, not very personal.
Prices were OTT for the food and drinks on offer, certainly not ICELAND prices. Piccolino chain is owned I believe by boss of cut price supermarket business.
I can’t see this restaurant lasting much longer in Chichester, the site has had a succession of different food businesses and they have all failed one way or another.
Hospitality is a tough business these days but my advice to Piccolino is don’t rip off customers, serve decent portions of food and drinks and smile at your guests spending money in your overpriced restaurants.
Sorry, but I won’t be returning to Piccolino anytime soon.

The food was disappointing, £18.50 for a small bowl of pasta and £35 for a steak that was smaller than a beefburger no chips or sides just steak on a plate that was carried to the table by a waiter that was seen after he had handled all our crockery and glasses to be picking his spots on his face 🤢 absolutely disgusting. Will never eat here again if you want great Italian food in Sheffield then try Little Italy at Dronfield you won't be disappointed !!!

Absolute thieves - £25 for 2 x G&T's - which we bought as our table (conveniently) still wasn't ready, despite us being 15 minutes late (you know the con - 'Just go to the bar whilst we prepare your table Sir')
Ordered the sea bass - it came literally as just that - a fish on a plate (with plenty of bones still in). No vegetables, salad, potatoes, nothing.
I wouldn't eat here again even if it was free.

A very nice restaurant with white tablecloths and a very orderly chic layout. Clean and classy.
The food was modern Italian. The gluten free pizzas are alright, it's difficult to make it taste good, but the toppings were nice.
The calzone was perhaps doughy, but the filling was a pleasantly spicy njuda, and there was an adequate amount.
The staff were kind and jovial, and very happy to do what they could to make our stay more comfortable. There was an old glass with some water still in it. Perhaps water accidentally added, perhaps a glass leftover from a previous diner, but they were quick to replace it.
Overall I would not say it is worth the price, but it is perfectly fine.

We booked table for 14 people for my granddaughter's birthday birthday. When we arrived it was mayhem, members of our party were scattered around the restaurant as table wasn't big enough to seat everyone. Food coming out at different times which was awkward. I ordered bruchetta which wasn't done right, no basil it was just chopped tomato/onion on bread dash of balsamic and rocket leaf. Girls behind bar area were very miserable, not a smile between them. When we got bill it was mayhem trying to sort it, manager just walked off and left us to it, no help whatsoever.
Would I go again? Not a chance. Awful atmosphere.

Booked this for my mom & I to go for a lovely meal before we proceeded to go to a concert only for our evening to not have the best of starts. The table was booked for just after 4pm and we were seated immediately. We both ordered exactly the same, calamari for starter, this was thick chunks of calamari that can only be described as chewing rubber. It needed to be cut into thinner strips and the batter needed to have a lot of salt added to it for taste. For our main meal we ordered carbonara, this was no better. The pasta was over cooked and the sauce was too thick which resulted in the dish being sticky and when you pushed your fork into the nest of pasta, we were able to pick all the pasta up, in what can only be described as a pasta cake. Not one strand of spaghetti detached from the nest. When this occurs with pasta it can have the potential to cause a blockage in a persons digestion tract, neither I, nor my mom proceeded to finish our meal. We ordered a side of greens (Verdure) to find it had been cross contaminated with a piece of beef!

Not one member of staff came to our table during the meal to see how the food was and this was disappointing.

We both said we would not be returning. The music was also too loud which meant it was not only difficult to hear each other, but to also difficult to hear the waiters.

Towards the end of our sitting the service became too much for the staff to handle. The maître d had clearly finished for the day however, nobody was readily available to take up the roll of maître d. A couple were waiting to be seated for 10 minutes before any member of staff even acknowledged them

This is for Piccolino Marlow.
I went there with a friend for a couple of glasses of wine at lunchtime. There are very nicely upholstered bar stools and we were both dressed quite smartly. We sat at the. bar and then noticed that another customer sat their dog on one of the chairs. I asked the barman what was the policy on dogs sitting on upholstered chairs. He said that he did not personally agree with it but that he was in a no win situation. I asked to speak to the manager, who was very aggressive and stressed. He said that it was a dog friendly area and that I didn't like it then I could go elsewhere. I asked if he would refund the drinks that we had already ordered but had not drunk yet and he declined to answer. He just said that he had been working hard and the whole place was very busy. I persisted and said that I was OK with the area being dog friendly as long as the dogs were on the floor, but not on the nicely upholstered chairs or on the bar. He then got very angry and said that ' of course he wouldn't allow dogs on the bar' but when pressed he would not say whether dogs would be allowed on the chairs or not. He then said that he did not see the dogs sitting on chairs, but I persisted that his barman did. He then repeated that I could go somewhere else but did not offer to refund the drinks. The whole experience was very stressful. I feel that the staff are very aggressive and unfriendly and are possibly overworked, stressed and untrained in decent customer service.
I would not go again and advise only to go if you do not care about hygiene, wearing nice clothes or want a friendly and relaxed experience.

PICCOLINO BRAMHALL 👀 Do not make this your restaurant
If you are seeing this before you go (actually don't go) in, good job. You are wiser than I was. I should have checked reviews first‼️
⚠️ LIVE CENTIPEDE in Pasta, a disrespectful AGGRESSIVE MANAGER, and THREW UP after limp lettuce❗️
I ordered Pasta and was half way through eating it AND THEN LIVE CENTIPEDE crawled from underneath the pasta from the middle of the bowl. I WISH I HAD FILMED. My instant reaction was STOP EATING and take it straight to the kitchen.
THIS IS HOW THE RESTAURANT STAFF DEALT WITH IT
⬇️
The chef literally looked deep into my bowl and smiled, said nothing, just a great big smile.
The Manager came over and I explained what happened until he cut me short and started SHOUTING AT ME. He said (shouted) it was not possible to be alive and that it must have fallen from the ceiling. MY JAW WAS ON THE FLOOR. I could hardly get a word in due to him shouting at me and waving his hands around. DISGRACEFUL CUSTOMER SERVICE. The manager continued to SHOUT at me whilst resolving the matter, stating that we can have all meals and drinks for FREE.
⬇️
There was no apology from the manager and just a smile from the chef. Head Office was complained too. It was concluded that the manager did nothing wrong (can’t agree!). I declined an offer of a £100 voucher to spend WITHIN 3 months at one of their restaurants ABSOLUTELY NOT never again. Another member of my party threw up the next day as his salad did look rather limp.
Let’s sum up.
➡️ WORST restaurant experience ever 🤮 This restaurant needs to understand the POWER of great customer service. They need to do much better.