Pho Anmeldelser 

Seriously disappointed. They advertise a Christmas menu, encourage you to have a Christmas party with them. But when you organise this, and try to make a booking, they refuse to have a large party booking on a Friday night during peak times. Why would I give you the business of a guaranteed 12 person table when you don’t want to serve us? We will go elsewhere.

Visited Pho Cheshire Oaks today for the first time. Our server was Chris, who was extremely helpful - going through all the menu with us. We ordered the crispy spring roll. It was tasty, but extremely small - in my opinion, it wasn't worth £7.99.

Then I had the brisket soup £13.95. The soup base was delicious. However, there were waaay too many noodles - leaving hardly any room for the half dozen strands of brisket!!!!! There were 2 x 2.5 inch pieces of spring onion, and an egg or pak choi could have been added for an additional cost.

My husband had the steak, brisket and meat ball soup £15.95. Again, the dish was full of noodles although, he did get 3 x 1 inch round pork meat balls, but the steak and brisket were virtually none existant.

Any left overs, we were planning to take home for supper, but we never bothered, we felt it was that poor! We came out hungry going to KFC 40 minutes later!

Then comes the bill with a 12.5% service charge. I left it on because Chris was really helpful, but I like to decide - not have it forced on me - it's from when waiters/waitresses were paid peanuts! I do leave 'tips' but if I'm being honest, I don't agree with them. We have a minimum wage that shop keepers, lollipop people, care assistants, delivery drivers etc all get. All providing a service - they don't get tips! Thus, now on lower wages than the servers!!!

Extremely disappointing experience foodwise! Somewhere we wouldn't go again, and definitely wouldn't recommend. A totally waste of £55.

I am a regular customer at Pho, but my experience at the Canterbury branch was extremely disappointing.

I ordered three dishes:

* Wok Fried Noodles with Chicken
* Pork and Lemongrass Meatballs
* Spicy Morning Glory

Unfortunately, all three dishes were very poor in quality.

Wok Fried Noodles with Chicken: The portion was much smaller than the usual serving size, and the taste was extremely disappointing. It had no good flavour at all.

Spicy Morning Glory: Apart from the chilli heat, there was hardly any flavour. The chilli also had a strong raw smell and taste, as if it had not been cooked properly. The morning glory itself consisted mostly of thick, tough stems rather than leafy greens.

Pork and Lemongrass Meatballs: The meatballs were undercooked, which was particularly concerning.

As someone who regularly eats at Pho, I was very disappointed with the quality of the food at the Canterbury branch. I expected much better standards, especially from a restaurant I am familiar with. This experience has seriously let me down, and I hope the management will take this feedback seriously and look into these issues.

Ordered food for takeaway, collection time 6pm.

Arrived 5:57 and gave my name. "The kitchen has no record of your order"

Showed email, including confirmation number at which point the manager took a photo of my phone screen and told me he would get the kitchen to make it up.

25 minutes later, having seen 3 deliveroo riders collect orders, loads of food coming out, people paying their bills etc. I asked how my food was progressing.

My order was sat on the counter, the manager never bothered to check on me and when I asked about it I was told he had gone out.

If Pho can do anything for me now, please do inform the manager that I managed to re-heat the food in the microwave although having been sat there on the counter, the salad had warmed to room temperature and had lost its lustre.

As a coeliac, I find it hard to find places I CAN get a takeaway or sit down meal at without worrying. Pho was one of those places.

I doubt contacting them with concern will do anything as I have done this in the past and was ignored.

The only saving grace was that the other staff were incredibly polite and apologetic but come on....40 quid for a takeaway and you can't even tell the guy it's ready when he's sitting 10 feet away....well, not until he asks anyway.

Dreadful.....sort it out.

The food took forever to arrive. We waited FORTY MINUTESSS, and only after asking twice did they finally bring it out-very slowly. The portion was
ridiculously small. It wasn't even half the size of a pack of instant noodles. It came out looking more like a bowl of soup than an actual meal. On top of that, the tables were not being cleaned. The table right in front of us still had leftover food and dirty dishes from previous customers the entire time. We waited about 1 hour and20 minutes to eat, and no one cleared it. I would not recommend this place. Also, it wasn't even busy- there weren't many people in the restaurant at all.

Liked the food but the "discretionary" 12.5% service charge automatically added to the bill is unpleasant. It's embarrassing to ask to remove it so will not attend until this has changed.

Pho Harborne is a Vietnamese Restaurant/ cafe.
Really friendly staff who serve quickly and are knowlegeable about their food.
I have eaten many times in the Restaurant and had many deliveroos. Both are always swift , tasty and hot.
Fabulous

We had an amazing server called Owen at the Bristol restaurant, he really brought the vibe and gave us great recommendations. He really made our evening. The food was also super tasty and everyone really enjoyed their meals. Highly recommend the chicken curry noodle soup and the Nojito was also delicious!

I visited Pho at The Brunswick Centre in Russell Square (Unit 8, Bernard St, London WC1N 1BS) and unfortunately had a very disappointing experience with my takeaway order.

The noodles had a really odd taste and were completely different from what I’m used to. I regularly eat at other Pho locations and have never had this issue before, so I knew immediately that something wasn’t right.

I politely raised the issue with the manager and asked if I could either have the noodles replaced or receive a refund. Instead of trying to resolve the situation, he refused both options and had a very poor and dismissive attitude. I tried to explain that I’m familiar with Pho’s food and that the noodles at their other locations taste completely different, but he didn’t seem interested in listening or finding a solution.

I was also really disappointed with the takeaway portion size. The portion I received was noticeably smaller than the portions served when eating in, despite paying for the same meal. Customers ordering takeaway shouldn’t feel like they’re getting less for their money.

As someone who normally enjoys Pho and visits other branches, this experience was particularly disappointing. The food issue could have been easily resolved with a replacement, but the manager’s attitude and refusal to help made the situation much worse.

I definitely wouldn’t recommend this particular location based on my experience.

My favourite place to eat in Reading

Fantastic food great service very friendly & helpful. The lovely Ryan was a great help with the food chooses. Great service 😃

I have been a customer (click & collect) of the Leicester branch a few times and the first few times were very enjoyable, but recently things have gone downhill... I ordered a classic curry but received the chilli version, the time before last was so overly salty that it was barely edible (I gave them the benefit of the doubt that time) and the iced coffee was not very sweet like usual. Then the last and final time (today), the online ordering was not working as they hadn't logged in on time, the pork was nearly black and tough and worst of all there was a HAIR inside the lid of one of the plastic takeaway containers which is absolutely UNACCEPTABLE when it comes to food. Because we live 35 minutes away, we did not return the food when we should have - we will not now be returning. Perhaps they do not want our custom - fine by me!

Ate here when I was visiting london on a quick trip. Food was great but the staff were not as responsive as I would have wanted. Nonetheless, fair prices

We use Pho Cardiff regularly and can only praise the staff there. My wife is veggie and coeliac and they always ask and manage her situation excellently. Admittedly a large proportion of the menu is gluten free but we always are asked and feel they really care, they are happy to modify meals also, removing sauces to the side when requested or modifying meals to suit our tastes and needs. I would recommend this restaurant to anyone, especially if coeliac and veggie. We are looking forward to our next visit!

Hi,

I’m not really happy to write this review because I’ve been eating loads of pho and sometimes visit it in different towns with my family but Just to let you know guys that I’ve ordered phone Hanoi with extra shrimp paste and instead I’ve received pho steak with veggie stock ( you could put chicken stock instead at least ).
Instead of shrimp paste you just gave me the standard chilli paste that you have.
I used to work in pho kitchen myself and I know what I’m ordering, this was my last time I’ve ordered pho.

However the chicken wings came out right.

I have always had such a wonderful experience with Pho. We went to the Canterbury one and few times and loved the food and the service. A recent visit around December took us to the Borough one and the staff were so friendly, even sorting our dog out a bowl of food! Thank you Pho

The worst restaurant meal I have ever had. Microwave broth, over cooked noodles and reheated chicken. The stir fry was one plate of onions. Please don’t make the same mistake we did.

Staff were welcoming and friendly. I had the beef rice bowl which was very tasty. Yes there was a gratuity added but the staff earned it.

Staff were pleasant and helpful. Food was a bit meh, wouldn’t be in a rush to go back.

Had a very nice and reasonably priced meal at their Bluewater outlet. The food quality was alright and the service was fast and friendly.