I ordered glasses from this website and i was supposed to recieve 2. I recieved 1 pair and it was very low quality, even the gold plate on the frame is so cheap that its bubbling. Naturally i asked f... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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The service is really surprisingly good. The customer service responded me very fast and fixed a mistake in my order by offering me an extra pair. I've been ordering to Phantom eye wear for over 5/6 y... Se mere
Great eyewear. Looks really good, fits comfortably and feels solid. The fit is spot on and it sits nicely without feeling too tight. Really happy with it overall.
This was my first time ordering here and I’m really happy with my purchase. The sunglasses are such good quality. I honestly usually buy from expensive designer brands, but these feel just as good and... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Storbritannien
- contact@phantom-eyewear.com
- phantom-eyewear.com
4,3
Fremragende
42 anmeldelser
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Har besvaret 80 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No refund for bad quality glasses
I ordered glasses from this website and i was supposed to recieve 2. I recieved 1 pair and it was very low quality, even the gold plate on the frame is so cheap that its bubbling. Naturally i asked for a refund and to return the item that i recieved. After the courier picked up the glasses, they sent me an email that they DO NOT give refunds because the glasses are on sale. The website runs on constant sales so that THEY CAN AVOID REFUNDS. The alternative was for them to send me more low quality glasses, even when you recieve the package its not even from phantom glasses, its from another address which we all know where low quality stuff comes from. Apparently they sold 200k+ glasses but refuse to give a 50$ refund, which says alot about the company. Emails being ignored after i asked for a refund again, this 50$ means alot to them and they would rather tarnish thier reputation and keep the change.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Phantom Eyewear
Hi!
We’re sorry that you were disappointed with your experience, but we would like to clarify several important points regarding your order.
You mention that you were supposed to receive two pairs of sunglasses. Our Buy 1 Get 1 Free promotion requires customers to add two pairs to their cart in order to receive both items. Only one pair was added to your order, which is why one pair was shipped. The second pair is not automatically selected or added, as customers are able to choose which two styles they would like to receive. This is clearly stated in the promotion.
Regarding the quality concern, we take genuine manufacturing defects seriously. This is also why we offered to provide replacement sunglasses when you contacted us.
Your statement that we run sales “so that THEY CAN AVOID REFUNDS” is an assumption about our intentions and does not reflect how our promotions are operated. Our sale conditions are communicated through our store policies, and where applicable, statutory consumer rights are not overridden by promotional terms.
We also did not simply refuse to assist you. An alternative solution was offered to resolve the issue with the product.
We fully respect your right to be dissatisfied with the sunglasses and to share your experience. However, we believe it is equally important that the circumstances of the order are represented accurately, including that only one pair was selected when the order was placed and that we subsequently offered a solution when you contacted us.
- PHANTOM EYEWEAR
Great eyewear
Great eyewear. Looks really good, fits comfortably and feels solid. The fit is spot on and it sits nicely without feeling too tight. Really happy with it overall.
14. september 2026
Uopfordret anmeldelse
When quality meets efficiency
The service is really surprisingly good. The customer service responded me very fast and fixed a mistake in my order by offering me an extra pair. I've been ordering to Phantom eye wear for over 5/6 years now. I'm always happy with the quality and the fast delivery.
18. august 2026
Uopfordret anmeldelse
the quality of the products are good
the quality of the products are good. They can a bit more transparent with their delivery.
6. marts 2026
Uopfordret anmeldelse
The quality is so good
The quality is so good. Love the fact that you can still wear the same styles and the expensive brand. I loose my sun glasses all the time and I won’t feel so bad if I loose them now because they are so affordable.
15. august 2026
Uopfordret anmeldelse
The quality and the design is top class…
The quality and the design is top class and I really love it. I also get one new pair after I find a broken part in my ordered sunglass . I praise them for their genuine services.
11. marts 2026
Uopfordret anmeldelse
One of the best seller I have…
One of the best seller I have experience online it’s legit person , I have order my glasses to Malaysia and it arrived with in days . Very good service & perfect quality
15. august 2026
Uopfordret anmeldelse
Item as described and made of quality…
Item as described and made of quality material. Very classy look.
14. august 2026
Uopfordret anmeldelse
Veldig godt qualitet på briller
Veldig godt qualitet på briller. Akkurat som er i bilde
14. august 2026
Uopfordret anmeldelse
Nice glasses
Nice glasses, i bit long delivery.
Not sure it has ub protection
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Phantom Eyewear
Hi Aiste,
Thanks for your review. All our eyewear have a UV-400 filter, so no worries about that! We worked on our dispatch time and future orders will have a much quicker delivery.
- PHANTOM EYEWEAR
great service
14. august 2026
Uopfordret anmeldelse
Customer service is soo good and the…
Customer service is soo good and the product meets the expectations
17. juli 2026
Uopfordret anmeldelse
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