Pewos Anmeldelser 

Besvarelse fra Pewos

3. jun. 2026

Dear S’Yo Fang,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with the product did not meet your expectations.

We noticed that you also shared similar comments on our Instagram regarding pricing. We would like to kindly clarify that Pewos is the official EU distributor for Momoland products. Our EU retail prices are approved by the brand and reflect not only the product itself, but also international logistics, import-related costs, EU VAT, local warehousing, customer service, marketing, and the operational costs of bringing these products to customers in Europe.

We understand that prices may differ from the brand’s pricing in Asia, as the cost structure for the EU market is very different.

If you are not satisfied with your order, please feel free to contact our customer support team. We offer return or refund options within our return policy period, and our team will be happy to assist you.

As a small business, public comments like this can have a real impact on us, especially when we have not had the opportunity to understand the issue or offer support directly.

Pewos was created with a simple and genuine intention: to curate thoughtful, well-designed products for pets and the people who love them. We truly value honest feedback and open communication, and we always hope to resolve concerns in a fair and respectful way.


Warm regards,


Pewos Team

Besvarelse fra Pewos

16. feb. 2026

Dear Kunde,

Thank you so much for your honest and thoughtful review — we truly appreciate it.

Pewos was founded by a small team of passionate people who love design, lifestyle, and of course… cats. 🐾 Our goal is to bring well-designed, functional, pet-human-friendly pieces into modern homes, and we’re delighted to hear our curated products met your expectations.

Thank you as well for your open-minded note about the brands. We work closely with independent designer brands and studios, and we’re proud to help introduce their quality designs to our EU community.

Your kind words truly motivate our team to keep improving and curating even more beautiful pieces in the future. We can’t wait to welcome you back again soon.

With love,

Pewos Team

Besvarelse fra Pewos

16. feb. 2026

Dear Anna,

Thank you for taking the time to share your experience. We’re truly sorry to hear your order didn’t meet your expectations.

We understand that “value” can feel different from person to person, and we respect that your experience was disappointing. We reviewed your order placed on Jan. 6, 2026, which included one of our best-selling Foam Pet Stairs for Dogs & Cats, as well as a 50% off Pet Ice Mat. We’d also like to clarify that pewos.com offers returns and refunds in line with our policy — so if a product isn’t the right fit, you’re welcome to return it.

Pewos was founded with a clear vision: to curate design-forward products created by independent brands and studios — pieces that live beautifully in a home while remaining genuinely functional for pets. For that reason, it’s particularly disappointing for us to be compared to low-cost marketplaces that do not prioritize original design and creativity.

With love,
Pewos