Peugeot Anmeldelser 

I wanted to buy an E-Rifter and was really surprised that the spec for the premium GT model does not have the option of heated drivers seat whereas in other European countries the GT model has Ergonomic 6-way Electric Comfort Drivers Seat with heat and massage function !!! Why have UK customers been left out ???? It has put me off buying this car and I would ask Peugeot to take note of the discrepancy.

Marshall Peugeot St Neots

It is with sadness that I write this but I feel that people locally should be sighted and be very careful when buying cars from Peugeot St Neots.

My mother in law sadly passed away over Christmas and the most problematic part of dealing with her affairs was returning her car on lease from Peugeot.

Peugeot and a number of other vehicle companies use a finance company called Stellantis Finance which is also part of the same motor group. When my mother in law passed I contacted Peugeot who gave me the Stellantis phone no. In short I have spent over 25 hours on the phone with numerous back up emails to Stellantis. To say that they have been unhelpful is an understatement.

Stellantis gave us four options to resolve the finance on the car initially:

1) Pay the finance of £18k off on it
2) One of us take over the finance agreement
3) Return the car they would sell it at auction and we would be liable for any shortfall
4) Pay half the initial agreement of £14k to come out of the agreement.

Despite me explaining that my mother in law was very independent prior to death and insisted on getting her car on her own but was sure of anything happened to her the car would be returned, Stellantis simply weren’t budging.

I then called Peugeot St Neots and spoke to the manager Ian. I asked for his help which really was a waste of time. At one point in the conversation I suggested that my mother in law thought we could just hand the car back if anything happened to her and she clearly didn’t understand the agreement that she had entered into, his response was that he is 72 years of age and he understands it so she should! If this is the way the man wants to speak to a grieving relative then there is little hope
A few hours later I received a phone call from another chap at Peugeot offering to buy the vehicle for £16k but stated the relatives would be responsible for the outstanding monies (just over £2k)

Having done some research and learnt that we are not responsible for this debt after death I emailed Stellantis again and explained the situation fully. It has taken them over two weeks now and they still haven’t made any decisions or communicated fully so this afternoon I dropped the vehicle and keys off at Peugeot and relinquished any further responsibility.

The point of this email is to explain that my mother in law was 78 when she signed this agreement, in hindsight we should of insisted that we went with her but at that time this wasn’t her wish. She had dealt with staff at Peugeot a few times over the years but on this occasion she clearly didn’t understand things as they stated and also didn’t take in fully the contents of the long detailed agreement. For someone of her age I would hope that the salesman would take time to ensure that people understand fully any agreements they are entering into.

Be very careful people of purchasing anything from Peugeot St Neots. I have explained the issues that we have had over this and I would hate for anyone else to have to go through what we have.

With every good wish.

Mark

4 month old vehicle
22k spent and fully under warrenty.

The dash board and on board computer goes down. This means I can't see my speed or if if I need an oil change, if my car is over heating and about to blow up. I have zero visibility.

They will offer no courtesy van until their is a diagnostic. If I die in crash during the 19 day period until the next appointment is available, I hope someone does take legal action against Peugeot on my behalf. To spend that much and offer no service or no solution or to not offer any money for van rental to keep me safe. I have to work to feed my child and pay the bills. I can't NOT drive a vehicle. They care not about peoples lives, only about money and this is by far the most painful "after care" I've ever experienced.
I will never buy a Peugeot or Citron vehicle again.
Will do my best to get this in the press if I can.
The delivery was shambolic too.

I’ve had a terrible experience all round with Peugeot. Do not trust these people.

My peugeot 3008 has a problem with the adblue tank. Despite this being a known problem, it seems although only 8 years old, and only having 62k miles on the clock, peugeot have no morals or respect for their customers. !
I loved peugeots but their customer care is zero

The vehicle was purchased from Peugeot Rochdale

The camshaft chain repair has been declined due to the vehicle going one week over servicing time as i could not get the car in for service as they were busy
The Emissions fault on dash again, as it had been in for this problem the day before and I was told it had been fixed so it had to go back. The technician suspects the diesel injectors are worn and have caused consequential damage to the diesel particulate filter due to over fuelling. The engineer for Peugeot Extended warranty has carried out assessment and confirmed the DPF was rejected as it doesn’t cover DPF for consequential failure, so would only potentially cover the injectors

the bill is heading towards 5,000 pounds now I'm absolutely devastated the car is very low mileage its only done 36 thousands miles so none of these things should need replacing at such low mileage ,the stress of all this is just awful I never thought Peugeot would treat me like this I had the extra warranty as they said it would be a safety net for me if the unthinkable happened but now I find out that the warranty is worth nothing I'm so upset ,I'm not sleeping and have been crying on the phone to Peugeot for a few days now, I'm just so shocked that they would do this .

e2008
I will keep this brief but in doing so, I will have to miss out on specifics, but I am aware of winter/summer charge differences!
my e2008 is not yet 2 years old, although had done 25k. I noticed that I could not charge it above 180 miles, despite when new charging it to 214 miles.

This is nearly a 20% reduction and so I was concerned and content the Coventry branch. I was told this was all ok and within 'their' spec. although their spec. is not advertised anywhere for this time period. (the EV battery reduction norm is no more than 2.5% per year).

I got a battery check which I thought would included battery health check but all I got was a technician saying yes it's charging and yes within their spec.

Peugeot's spec is to 166 miles in the summer for 100% charge for a car 2 years old when it was 214 when new...a 22% reduction!!
How can that be acceptable?
All I got from the manager of Coventry was I was assuming too much when I took it in for a battery check?

If one has to wait 6 weeks, as normal procedure, to book in for a EV battery check, then one should assume it will be done fully if the car is this old! I was told it would cost more than £150 to do this.

I have bought some 12 plus Peugeots over the past 8 to 10 years, all from brand new and include, 108s, 208s, 2008s, 308s, 3008s and a 508SW - some for my company sales force and many for myself, my wife and also grown up children. All have been been serviced by a main agent, Arbury Motors of Bromsgrove. I am unaware of any major problems and indeed most have been 100% trouble free over the 3 years that we hold them for before upgrading. In business I used to run Mercedes S350 saloons at a cost that now buys me nearly three 3008s and I struggle to find much difference in comfort, quietness and most surprisingly reliability. The current model range is attractively styled, uses quality materials in the interiors and apart from some quirkiness in setting up and getting used to the dash settings I am more than content to remain with Peugeot and see no reason whatsoever in spending far more money in returning to Mercedes, BMW or Audi - all makes that I have ran before and none of which proved to be trouble free. I have no connection with either Peugeot or Arbury Motors and have faithfully reported my knowledge and experience of the cars that I have owned. Some of the reviews as listed are so far away from my experience of the cars and the dealers that we have and continue to use, that I can only express my amazement

Peugeot Stellantis in Chiswick made my car purchase very special thanks to Harry and James who went above and beyond.

Bought a brand new 2008 at Christmas 2020.
Its been fully serviced and looked after. Its done less than 15,000 miles and just had to have the wet belt replaced at a cost of almost £600. Not only did the customer service team not care but were quite rude about trying to make a complaint or take the problem further.
Why isn't there a proper complaints department or procedure ? Ridiculous to put a perishable rubber belt inside the engine and keep it in oil. At least if it has to put inside the engine , which I can't think why it has to be, why not use a chain ?
Will be getting rid of the car and will not be buying another peugeot if i've got to worry about major problems at 15,000 miles

Please do not buy Peugeot expert van as it comes with problems regarding the urea tank. The local dealers trying rip you off and Peugeot customer service is non existent.

Avoid peugeot like the plague!
I have never had a car built so poorly with such god awful customer care either. If you want a car that does more than 30000 miles without having engine failure then do not have any kind of peugeot unless you want a massive bill and months of messing around with absolutely zero kind of help.

Well where do I start. My wife and I purchased and 3008 Hybrid from Perrys in Bletchley in 2022 this was a brand new factory order. We did our research and believed this was the next logical step for us up from a standard 3008. 2.5 Years in how wrong were we.... The has developed a fault with the Hybrid system and of course we know nothing about this being a new technology we rely on the manufacturer and dealer to support and advise... again how wrong were we! We booked the car in and had to wait over two weeks in which time neither the dealer, manufacturer or finance company could tell us that the vehicle was safe to drive and roadworthy.... so we were just left to suck it up.... then came the dealer experience... they took the car and claim to have diagnosed the problem to be a small battery which peugeot now claim is not covered by their warranty?? Hang on I bought a 40000+ new car with an 8 year traction battery warranty and 3 years on everything else... but when were we ever told that we would face a £600 repair bill in warranty ?? We were not and neither the dealer or the manufacturer advised of this... a little dishonest and deceitful one thinks. Any way back to customer service wow there isnt any the dealer wanted £180 to give me my keys back and Peugeot basically dont want to know and now it seems the shutters are well and truly down. I am a 25 year customer of Perrys Milton Keynes and Peugeot and that counts for nothing. There is no customer service or loyalty anymore. We are currently talking to the finance company about handing the car back with the fault.

The Morale DO NOT BUY A PEUGEOT, CITROEN or any other Stellantis Brand!! You will be left with a lemon.

Booked my car in for a service at Peugeot Edinburgh didn’t carry out as requested had to arrange to take car back was called asking who I agreed this with girl on phones attitude was awful when I questioned why I was being asked cancelled whole thing will take my car to someone who is interested! Never again will I deal with this dealership!!

Wanted all my personal information to get a price for a small plastic part. Terrible service, they just put me on hold until i hung up.

Firstly the app, totally useless, took ages to setup and then it never works properly. I have the connect and thankfully its a free six month trial. When the trial is done their is no way I am paying over £100 to use it per year. Secondly the car, picked up my 408 225 GT Hybrid and it looks great, its comfortable and drives ok. As for the drive assist and the adaptive cruise they have a lot to learn from other makes with how this works. My last car, one button and boom its on, slows down at bends, indicate to go left or right it slows down so you can make the corner, come up to a roundabout slows down so you can take the roundabout, go from a 60 to a 40 it would slow down before and then automatically go to 40. This car on the other hand is a nightmare. Press a button for cruise, then have to press ok for it to work, doesnt slow down at bends or when you are turning left or right, doesnt slow down for roundabouts, when you go from a 60 to a 40 stays at 60 then you hit the 40 zone and then you have to press the ok button so it goes down to 40, now I realise why there are not many 408's on the road, when you pay over 44 grand for a car you expect it to be better. This is my last lease car before retirement and I was going to buy this one after the three years, more than likely I will hand it back early and take the penalty payment.

Excellent service, would highly recommend:-)
Staff very friendly and go out of their way to help.

Until last year I had inly ever owned 3 cars and 2 have been Peugeots. Both have had life threatening faults. The first one, a 206 d-turbo, just breaked on its own so I was driving along at 50 and I was suddenly doing 20. Luckily it was boxing day on a rural road or it could have been disastrous. The other, a 207, had a power steering fault where the power steering would suddenly cut out out the blue do you never knew if it was working. This was a recall on many cars but not mine. The following year the place where I worked who had a 207 a year newer had the same fault. A garage quoted them £1500 to fix it, luckily I had experienced this and did get Peugeot to mend it for free but again the car was never recalled? How can they get away with manufacturing such dangerous cars? On top of this the 207 had serious clutch and gear box issues and it definitely wasn't me. It had 3 full clutch kits and fly wheels, 4 master cylinders, 3 slave cylinders. At least I know why it had already had 2 owners at 3 years old when I bought it. In addition to this, the quality of the safety tools is appalling, made of a low grade alloy (probably similar to the parts used on the joints of the titanic). The wheel wrench snapped first use and the same thing happened to a friend with a Peugeot partner van and when I did need towing, I was only towed a few meters and the towing eye just bent and snapped, again leaving me in a dangerous situation and damaging the car. Peugeot did not want to know.
Peugeot do make pretty cars but I will never ever be taken in again. If both the cars I had had life threatening issues it really doesn't say much, unlikely to be a coincidence. I was so traumatised I went out and bought a brand new car in the most reliable car I could find and a further car so I could drive it while I waited for the new one because I was just so scared of driving the Peugeot. Stay away if you want something safe or reliable! I honestly don't understand why they are still allowed to make cars!

After 8 months of owning a new 308 GT Hybrid, getting rid of it as connected services are not working, customer service never offered a resolution after multiple contacts, local dealer will not help either, and send back to customer services, car lost half its value in 8 months. Really a bad package, costing £1,000's in a short amount of time

we have a **** Peugeot new 2024 car all electric and my son drives a Toyota aygo X 2022 that is so much more reliable and better... I am now on first name terms with my local Peugeot service centre.. Sorry love the brand after my 205 GTI.. Different times..