Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Bought yumove senior for my dog, made in America, not UK. Stopped giving to my dog after 3 days, she had serious diahorrea, maybe not connected but bit of a coincidence! Lesson learnt.
AVOID this company
I ordered yumove and it never arrived.
No customer services phone number and the emails I sent were ignored.
No tracking information provided so no way to chase up and so obviously no refund.
So now I have had to pay again to place an order with a different company
Definitely would avoid using this company
I bought vitamins for my dog from this company after finding them on Google. They were considerably cheaper than other suppliers and included free shipping.
After realising I had ordered the wrong item, I attempted to contact them through the contact form on their website, but it didn't work, so I used their email address instead.
Not having received a response, I tried to find a telephone number, but the only number was a mobile on their Terms &Conditions page. However, the phone was switched off.
Looking at the website more closely, I noticed several spelling errors, including “Paypall” and “Brows” instead of “browse”. On the returns page, customers are asked to complete the following form, but the page is blank.
I therefore became concerned about whether this is a genuine business. It was registered with Companies House in June 2024, but no accounts have been filed.
Their business address is a 'virtual office', meaning it's used purely as an address, and is not their actual premises. There are many businesses registered at this location.
I have raised a dispute with my bank to cancel the payment, and have emailed Pet Vital Care again to inform them of this and to state that, should the goods arrive, they will be returned.
Since placing my order, I have received no communication from this company other than the standard order confirmation.
*Update*
The vitamins were delivered, but there was nothing else in the envelope. No paperwork, and nothing on the envelope to indicate the business from which it had been purchased. I returned them using a tracked service and received a notification to say they were delivered to the 'Safe Place' registered for this address.
I have still heard nothing from the company and have not received a refund. I raised a chargeback through my bank which has been dealt with.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
