Your representative called on time. She was very thorough and helpful. I am still waiting for the copy of my updated letter to provide to my leasing company.
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The timing and efficiency was very fast and professional. I was able to get my dog approved in less than a week. It definitely gave me some ease as well knowing my money would’ve been garaunteed.
Thank you! The therapist I spoke to was very professional and knowledgeable. She helped me get the proper letter I needed for my apartment on time! Now my Ashton can stay with me, and he can continue... Se mere
We have used pettable every year for our ESA animals. Each year, we have found the therapists to be extremely efficient and professional in their service and supports as well as timely in scheduli... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Pettable ESA
Skrevet af virksomheden
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Kontaktoplysninger
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Fremragende
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I would write negative star if I could
I would write negative star if I could! DO NOT GO WITH THIS COMPANY! The letter I received had inaccurate information regarding the laws that protect ESA animals and also did not contain the basic information needed to demonstrate my animals are ESA animals. This caused me to get a citation from my village and I had to get a lawyer to fight. I contacted the provider to ask her to redo the letter with the accurate information and she told me to zelle her money to her personal zelle to redo the letter. She did not redo the letter. I asked for a refund from Pettable and they said, their accounting system would not allow them to refund me. I paid for a service and all I got was frustration, disappointment, stress and anxiety about losing my animals, a citation and lawyer fees and they refused to just refund me my money. DO NOT TRUST Pettable, as they clearly DO NOT vette their providers.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Michelle,
Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you experienced with your ESA documentation and the subsequent issues you described. We take your concerns seriously, particularly those regarding the accuracy of the letter, your interactions with the provider, the request to send payment through a personal Zelle account, and the handling of your refund request. We’d like to investigate these matters further and ensure they are reviewed by the appropriate team. Please provide the email address and phone number associated with your Pettable account so we can locate your case and escalate your concerns for a thorough review. We appreciate you bringing this to our attention and giving us the opportunity to investigate.
Warm regards,
The Pettable Team
Best ESA issuer ever!
Best ESA issuer ever!! Pettable rocks. I've had 3 apartment communities approved of their letters. 10/10
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Haley,
Thank you so much for the amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with Pettable and that our documentation has been accepted by three different apartment communities. A 10/10 recommendation truly means a lot to us! We’re grateful for your continued trust and are so happy Pettable has helped make your housing experiences easier.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Besvarelse fra Pettable ESA
Hi Madcelt,
Thank you so much for sharing your feedback! We’re thrilled to hear that Juan was fantastic and made such a positive impression. We’ll be sure to pass along your kind words to Juan. We truly appreciate your support and are glad you had such a great experience with Pettable.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Go See Kya Miller — She Truly Listens & Cares
I had such a positive experience with Kya Miller, LICSW, LCSW. She was incredibly attentive, patient, considerate, and genuinely caring. I always felt listened to and never rushed or dismissed when sharing my concerns. She took the time to understand my needs and made me feel comfortable and respected throughout the process.
She was also very thoughtful and supportive, and I truly appreciated how seriously she took my concerns. I’m very grateful for the care and kindness she showed me, and I would absolutely recommend her to anyone looking for someone who is compassionate, understanding, and genuinely invested in helping her patients.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Adrianna,
Thank you so much for sharing such a thoughtful experience! We’re truly glad to hear that Kya made you feel heard, respected, and comfortable throughout the process. Her patience, attentiveness, and genuine care are qualities we deeply value, and it means so much to know they made such a positive impact on your experience. We’re grateful to know you felt your concerns were taken seriously and that you received the compassionate and supportive care you deserved. Your kind words and recommendation mean a great deal to us!
Thank you for taking the time to share your feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
This is my third year working with the team
This is my third year working with the Pettable Team. The staff and Doctors have been thoughtful and professional.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re truly grateful to know that this is your third year working with Pettable. It means a great deal to hear that our staff and providers have consistently been thoughtful and professional throughout the years. We sincerely appreciate your continued trust and support!
Thank you for taking the time to share your kind feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Very Grateful
I was very stressed and having trouble with my apartment complex using PetScreening for my cat. Pettable was simple, easy and my healthcare provider was wonderful. My letter was approved without issue and I am extremely grateful!
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Olivia,
Thank you so much for sharing your experience! We’re truly glad to hear that Pettable made the process simple and easy, especially during what sounds like a very stressful situation with your apartment complex and PetScreening. It’s wonderful to know that your healthcare provider was so helpful and that your letter was approved without issue. We understand how much peace of mind that can bring, and we’re grateful we could help make things easier for you and your cat.
Thank you for taking the time to share your feedback and for trusting Pettable!
Warm regards,
The Pettable Team
Satisfied customer.
I want to convey my consistent satisfaction as a valued client of Pettable ESA. Throughout this entire period, I have consistently found the level of engagement and responsiveness from your team to be exemplary. My concerns and specific requirements have not only been acknowledged but genuinely understood and thoroughly addressed, creating a truly supportive experience. This attentiveness has, without exception, led to the consistent fulfillment of my needs, which I greatly appreciate and value.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi there,
Thank you for taking the time to share such wonderful feedback about your experience with Pettable. We’re thrilled to hear that our team has consistently been responsive, attentive, and committed to understanding and addressing your specific needs. Knowing that you’ve felt supported and that our service has continued to meet your expectations is incredibly meaningful to us. We sincerely appreciate your continued confidence in Pettable and are honored to support you along the way. Thank you for trusting Pettable for your ESA needs!
Best regards,
The Pettable Team
They’re tryna get as much money out of…
They’re tryna get as much money out of you as possible, you will be charged additional fees for services they claim are included. And if you don’t pay your letter is practically worthless
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Victoria,
Thank you for sharing your feedback. We're sorry to hear that you felt frustrated by the costs associated with your experience and that the services included in your purchase were not clear. We strive to be transparent about what is included with each package and when additional services may be available or recommended. We understand, however, that if those distinctions weren't clear, it can leave clients feeling surprised or misled.
We'd appreciate the opportunity to review your experience and better understand which services and charges you're referring to. If you're willing, please reach out to our support team with the email address associated with your account so we can look into this directly. We take feedback about our pricing and communication seriously and appreciate you bringing your concerns to our attention. Thank you!
The doctor was very helpful and…
The doctor was very helpful and supportive what are you doing?
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi there,
Thank you so much for your kind feedback! We’re glad to hear that your doctor was helpful and supportive throughout your experience. Providing compassionate and professional support is exactly what we strive for.
We truly appreciate you taking the time to share your experience and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller was very kind, I was listened to and nothing was rushed.
I had no issues with receiving my letter, I was able to talk about my concerns without feeling invalidated.
I'm very thankful & I will save $800 on moving costs
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Elaina,
Thank you so much for sharing your experience! We’re truly glad to hear that Kya made you feel heard, comfortable, and supported throughout the process. Knowing that you felt able to openly discuss your concerns without feeling rushed or invalidated means a great deal to us.
We’re also happy to hear that everything went smoothly with receiving your letter and that it will help you save on your moving costs. We’re grateful we could make the process a little easier during such an important transition.
Thank you for taking the time to share your kind feedback and for trusting Pettable!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW Is the best! She helped in a very timely manner and was a professional throughout the process. Thank you Kya!
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was timely, professional, and helpful throughout the process. We’ll be sure to pass along your kind words to Kya. We truly appreciate you taking the time to recognize her and share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Yes get it
It was not cheap but definitely worth it. Easy, efficient and fast!!
I do recommend it 100%
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Grace,
Thank you so much for sharing your experience! We’re glad to hear that you found the process easy, efficient, and fast, and that you felt the service was worth it. We truly appreciate your 100% recommendation and are grateful you took the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a disappointing experience with…
I had a disappointing experience with Pettable. Nowhere on the website did I see that you must already have your pet before obtaining a letter. In fact, their FAQ specifically states “or a new pet you adopt or rescue" - which directly conflicts with what I was told during my consultation.
The consultation made it clear that the opposite was required, which was frustrating and left me feeling that the information provided on the website was misleading or inconsistent.
On a positive note, the refund process was extremely easy and straightforward, and I appreciate how quickly that was handled.
Overall, I would recommend making the website and consultation requirements consistent so customers know exactly what to expect before paying for a service.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Natalie,
Thank you for sharing such thoughtful feedback. We're sorry for the confusion you experienced regarding the timing of obtaining an ESA letter in relation to adopting or rescuing a pet.
We understand how frustrating it is when information on our website and guidance during a consultation don't appear to align. We appreciate you pointing this out, as clear and consistent communication is important so clients know what to expect before purchasing a service.
We're glad to hear that the refund process was straightforward and handled quickly. We've also shared your feedback with our team so we can review how these requirements are communicated and help prevent similar confusion in the future.
Thank you again for bringing this to our attention and for recognizing the positive part of your experience.
Right on questions pretty thorough and…
Right on questions pretty thorough and very nice to work with! Thank you!
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Christine,
Thank you so much for sharing your experience! We’re glad to hear that the questions were thorough and that you found the process easy and pleasant to work through.
We truly appreciate you taking the time to share your kind feedback and support. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had such a great experience with this…
I had such a great experience with this service! My psychiatrist stopped providing ESA letters, and I needed an updated one. I was already extremely stressed about the situation and even tried seeing two different psychiatrists in my area, but neither of them provided ESA documentation.
It was especially frustrating because my mental health struggles are well documented, and my animals genuinely play a huge role in my life. They are one of the reasons I keep trying, take care of myself, and do my best to stay okay.
While looking for a solution, I came across this website. I read through the reviews and decided to give it a try, especially because they offer a full refund if your letter isn’t accepted, so I felt like I really had nothing to lose.
I was completely open and honest with the doctor I worked with about my situation, my mental health, and the role my animals have in my life. She listened to me, and, like other professionals I've worked with in the past, agreed that having my animals with me is genuinely important for my well-being. She provided the documentation I needed without making the process unnecessarily stressful or complicated.
The entire process only took a few days, and most importantly, my letter was accepted! For anyone wondering, my landlord uses PetScreening.com, and everything went through just fine.
Thank you so much for taking this huge headache off my shoulders during an already difficult and stressful time in my life. I truly appreciate how easy and straightforward the whole process was.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Ania,
Thank you so much for sharing such a thoughtful and detailed experience! We’re truly glad to hear that Pettable was able to make an already stressful situation feel easier and more manageable. It means a great deal to know that you felt heard and understood during your consultation, and that your provider took the time to listen to your situation and the important role your animals play in your well-being. We’re also so happy to hear that the process was straightforward, that you received your documentation within a few days, and most importantly, that your letter was accepted through PetScreening.
We understand how much peace of mind it can bring when everything works out, especially during a difficult time. Thank you for trusting Pettable and for taking the time to share your experience. Your recommendation means so much to us!
Warm regards,
The Pettable Team
I had a very upsetting customer-service…
I had a very upsetting customer-service experience with Pettable today. I missed an ESA consultation because the provider’s call was intercepted by my call-screening service. I contacted customer service within minutes to explain what happened and reschedule.
During that call, the representative told me, in substance, that he had been willing to waive the rescheduling fee but no longer wanted to and that I did not “deserve” to have it waived because of how the conversation was going.
I ultimately paid the $30 fee and rescheduled, so this review is not about getting money back. My concern is how I was spoken to. A customer-service representative should not use a discretionary fee waiver as leverage or make a customer feel punished during a disagreement.
I have asked Pettable management to review the recorded call. I hope they actually listen to it and address how this interaction was handled.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Jennifer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and, most importantly, that you felt disrespected during your interaction with our customer service team. We understand that the missed consultation was unintentional and that you contacted us promptly to explain what happened and reschedule. Regardless of the circumstances, you should feel that your concerns are being handled respectfully and professionally. We take your comments about the conversation and the handling of the rescheduling fee seriously.
We have noted your request for management to review the recorded call, and we will use your feedback to help evaluate how this interaction was handled and identify any areas where we can improve. We appreciate you bringing this to our attention and hope we can provide you with a better experience moving forward. Thank you!
Very satisfied with the service
Very satisfied with the service. All my inquiries were responded in a timely manner. When the property management company required extra verification the agent emailed with an explanation noting there was an additional charge and prepared an invoice which I then paid and was approved.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that your inquiries were answered promptly and that our team was able to clearly explain the additional verification required by your property management company.
It’s wonderful to know that the additional documentation was handled smoothly, that you received clear information about the extra charge, and that everything was ultimately approved. Providing transparent and responsive support throughout the process is exactly what we strive for.
We truly appreciate your kind feedback and are grateful you took the time to share your experience. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Process was so easy.
Process was so easy.
Provided step by step instructions.
The therapist was professional and very nice.
Highly recommend.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Debra,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy to follow and that the step-by-step instructions made everything straightforward. It’s also wonderful to know that your therapist was professional and kind throughout the process.
We truly appreciate your recommendation and are grateful you took the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I have had two great experiences and I…
I have had two great experiences and I will continue to work with Pettable for future needs.
Excellent customer care.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Michelle,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had two great experiences with Pettable and that you’ve been happy with the customer care you received. It means so much to know that you plan to continue working with us for your future needs. We truly appreciate your continued trust and support.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I live in California and my landlord…
I live in California and my landlord said no pets unless it's ESA. My Dr doesn't do ESA letters where I live and gave me info to look online. I came across pettable and saw good reviews. I was a little skeptical not going to lie. I chose my appt time for the following day and spoke with Dianzta and she asked me some questions and got the letter within hours I have a cat. Dogs it does take 30 days for the ESA letter to be sent. I sent the letter in and good to go. I will be using them again in the future.
Laura
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Pettable ESA
Hi Laura,
Thank you so much for sharing your experience! We completely understand your initial hesitation, and we’re so glad Pettable was able to provide a smooth and reassuring experience for you. It’s wonderful to hear that you were able to schedule your appointment quickly, that Dianzta took the time to go through the necessary questions with you, and that you received your letter within hours. We’re also glad to know everything went smoothly with your landlord after submitting your documentation.
Thank you for trusting Pettable and for choosing us again in the future. We truly appreciate your kind words and recommendation!
Warm regards,
The Pettable Team
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