Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Se mere
Virksomheden har svaret
Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
Virksomheden har svaret
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Kontaktoplysninger
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Storbritannien
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Fremragende
402 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
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excellent service and price
28. august 2023
Besvarelse fra Petshop Direct
Thank you for your kind review. We really appreciate your feedback and support.
Kind regards,
Petshop Direct Team
Fast and efficient from order to…
Fast and efficient from order to delivery .
Great product ready for the beach.
28. august 2023
Besvarelse fra Petshop Direct
Thanks for the wonderful feedback! We’re delighted to hear you’re happy with your experience.
Kind regards,
Petshop Direct Team
Besvarelse fra Petshop Direct
Thank you for your kind words. It’s always great to hear that our customers are happy with their orders and our service.
Kind regards,
Petshop Direct Team
Excellent service from a great value company!
Great company, I made a mistake when I ordered (ordered a L when I needed a S), I emailed them as soon as I realised and they rectified it immediately. Arrived quickly, very happy and will definitely order again.
The price was very good and was the best we could find anywhere.
1. august 2023
Besvarelse fra Petshop Direct
We’re delighted to hear you had a great experience with us. Thank you for the 5 stars and for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
Excellent service and accurate sizing…
Excellent service and accurate sizing of the step in dog harnesses on the item descriptions made for a stress free purchase. One of the 2 was not in stock directly from them but was via their Amazon stock which they arranged to be shipped immediately so both arrived same day
30. juli 2023
Besvarelse fra Petshop Direct
Thanks so much for your fantastic feedback! We’re pleased everything went smoothly and look forward to serving you again.
Kind regards,
Petshop Direct Team
Easy to order and fastdelivery ,great…
Easy to order and fast delivery ,great collar thankyou
23. juli 2023
Besvarelse fra Petshop Direct
We really appreciate your 5-star review. Thank you for shopping with us and for taking the time to share your experience.
Kind regards,
Petshop Direct Team
Arrived when we were told it would
Arrived when we were told it would. Very well packaged
2. juli 2023
Besvarelse fra Petshop Direct
Thank you for the lovely review! We’re delighted you were pleased with everything and hope to welcome you back soon.
Kind regards,
Petshop Direct Team
Our Julie is Happy.
The simplicity of placing the order.
Excellent prices. I have been buying these treats for over 10yrs Perrito
I love the chunkies for cats and small dogs, my dogs have always been over 40 kilos and its amazing what they will do for one treat. instant recall comes to mind, Julie is crafty and won't go for a walk till she knows they are on board.
my dogs a raw feeders and I dont find them affecting her movements.
Thankyou
6. juli 2023
Besvarelse fra Petshop Direct
Many thanks for your positive feedback. We’re very pleased to hear you had a good experience shopping with us.
Kind regards,
Petshop Direct Team
Great range of products at very…
Great range of products at very competitive prices. Delivery and communications were clear and efficient.
28. juni 2023
Besvarelse fra Petshop Direct
We really appreciate your lovely feedback. Thank you for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
Had what I needed and came promptly.
2. juli 2023
Besvarelse fra Petshop Direct
Thank you for the 5 stars! We’re very pleased to hear you had a positive experience.
Kind regards,
Petshop Direct Team
Item ordered was exactly as expected
Item ordered was exactly as expected. Delivered on time.
27. juni 2023
Besvarelse fra Petshop Direct
Thanks so much for your kind words and 5-star rating. We really appreciate it!
Kind regards,
Petshop Direct Team
Good customer service
There was a delay in despatch as one item was unavailable. I agreed to an alternative and this was delivered quite quickly. Good customer service, so will use them again
30. maj 2023
Besvarelse fra Petshop Direct
Thank you for your excellent review. We’re delighted you were happy with our service.
Kind regards,
Petshop Direct Team
Great choice of good quality products
Great choice of good quality products, good prices and good brands. Order arrived really quickly and was well packaged. Would definitely order from these again.
4. juni 2023
Besvarelse fra Petshop Direct
We’re so pleased to hear you had a great experience. Thank you for the 5 stars!
Kind regards,
Petshop Direct Team
hi I got the product i ordered and was…
hi I got the product i ordered and was delivered in good time thank you
1. juni 2023
Besvarelse fra Petshop Direct
Thank you for your lovely feedback. Your support means a lot to our team!
Kind regards,
Petshop Direct Team
Besvarelse fra Petshop Direct
Thanks for the great review! We’re delighted you were happy with your order.
Kind regards,
Petshop Direct Team
Fast service
Ordered a cool jacket for our little dog late afternoon. Paid for express delivery and had it the next day. Couldn't have been better. Perfect service. Will use them again.
29. maj 2023
Besvarelse fra Petshop Direct
Thank you for your positive feedback and for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
The shopping experience was simple
The shopping experience was simple, fast and efficient. The delivery was prompt and the branded product was an excellent price. Very happy and would definitely recommend.
8. maj 2023
Besvarelse fra Petshop Direct
Thank you Carol for sharing your experience with our community. Hope to see you again soon. Thank you for supporting our business. Regards Petshop Direct Team
Sent to billing rather than delivery…
Sent to billing rather than delivery address entered and product never received. Customer service said unlucky basically m
8. maj 2023
Besvarelse fra Petshop Direct
Dear Customer
Thank you for your feedback. The order was placed using apple pay with your old address saved. Unfortunately we were not able to amend the delivery address after shipping. We are sorry that old address was saved with your apple pay settings. We've emailed you a couple of options to solve this issue at the time however we've never heard back.
We are still willing to help so please contact us at info@petshopdirect.co.uk
Kind Regards
Petshop Direct Team
Quality products, quick
Fast shipment, quality products. Nessie loves her new harness. It was my first time ordering from Petshop Direct, and I would do so in the future.
1. maj 2023
Besvarelse fra Petshop Direct
Hi Rick. Thank you for your review. Glad to hear that Nessie loves her new harness. Thank you for supporting Petshop Direct
Efficient and quick service
24. april 2023
Besvarelse fra Petshop Direct
Thank you for your feedback and for choosing Petshop Direct. Regards, Adrian Petshop Direct Team
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