Nice variety of products, and the brand's quality is good! Helpful customer support who helped quickly with the delivery issues I had 💛
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Why am I receiving this survey when the products haven’t shipped yet and I haven’t received my order? I ordered a full week ago and live in Amsterdam and there have been zero updates
Er ging iets fout bij DHL en het pakje werd zonder dat zij aan de deur waren gekomen terug gestuurd naar Pets Amsterdam. Contact opgenomen en zij hebben deze kostenloos nogmaals verzonden met een ontz... Se mere
This was my second time ordering some nice gear for my two dogs from Pets-Amsterdam and they were yet again super quick, the products are strong and the selection is great. Always love the personal to... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our pets bring so much joy into our lives, and we decided to create a store that encapsulates that joy. A store filled with inspiring products from around the world, with a spotlight on independent brands, championing thoughtful and functional design. A modern pet store with products that are loved by both pets and their humans.
Kontaktoplysninger
Willem de Zwijgerlaan, 1056JP, Amsterdam, Holland
- contact@pets-amsterdam.com
- pets-amsterdam.com
Nice variety of products 😊
Nice variety of products, and the brand's quality is good! Helpful customer support who helped quickly with the delivery issues I had 💛
2. oktober 2024
Uopfordret anmeldelse
Why am I receiving this survey when the…
Why am I receiving this survey when the products haven’t shipped yet and I haven’t received my order? I ordered a full week ago and live in Amsterdam and there have been zero updates
17. september 2024
Producten optijd aangekomenen jullie…
Producten optijd aangekomenen jullie bericht gestuurd om te ruilen softwalkharnas was niet de goede kleur match met lijn
Hoop dat jullie kosteloos kunnen ruilen met vriendelijke dank en groet,
25. november 2023
Snelle service
Snelle service! Er was een product niet op voorraad, maar wel een uitstekende vervanging.
Prettig contact
9. november 2023
I ordered 3 leashes
I ordered 3 leashes, because this store has been the only one to sell one special edition leash for a decent prize. The shipping was fast and the packaging lovely.
23. august 2023
No response to 3 emails over one week
No response to 3 emails over one week. No other point of contact. I inquired about sizing. They used to have an explanation about this on their site but no more, at least I can't find it.
11. april 2023
Uopfordret anmeldelse
Snelle levering en mooi product!
7. oktober 2022
Snelle levering van een geweldig…
Snelle levering van een geweldig product. Ook bij een vraag achteraf redelijk snelle reactie met een duidelijke en goede uitleg.
23. august 2022
Good experience
Overall I had a good experience with the shop.
My purchased wasn't shipped on the same day as stated on the website. When I asked for an update and for the tracking code communication was easy with the chat bot. Goods were shipped the next day.
I'd definitely buy again :)
7. juli 2022
Artikel is nooit afgeleverd en geen…
Artikel is nooit afgeleverd en geen track and trace en geen restitutie
28. juni 2022
Toffe hondenspulletjes
Toffe hondenspulletjes! En fijne en snelle service wanneer je een vraag hebt.
25. juni 2022
Lekker geurtje
Ik heb de spray met kokosgeur besteld en deze ruikt erg lekker! Wel blijft het luchtje helaas niet heel lang hangen bij de hond. Bezorging was prima!
15. juni 2022
Very poor communication and order management!
I ordered 2 food bowls, 1 toy and poop bags. The time it took them to send it to me took longer than the time they specified on their website, so I've send them an email asking when they'd send it. I didn't get a reply but a day later I received a track and trace code, so I didn't make an issue about being ignored.
When I received the parcel, one of the food bowls was missing, so I went to contact Pets Amsterdam again by mail (unfortunately you can't call them). I wanted to inform them that 1 of the bowls was missing (I ordered 2 of the same, so they probably overlooked that I ordered it twice and instead only put one in my parcel) and that I wanted to return the complete parcel. This last message was 5 days ago and they haven't replied to me since.. Now I look at their website and see they'll be on holiday from tomorrow on, so I won't be expecting a reply for the next few weeks either.
Very poor communication and order management! It seems like they intentionally ignore me. I'm honestly afraid that I won't get my money back at this point.. Never had such a bad experience with any webshop before.
13. juni 2022
Besvarelse fra pets-amsterdam.com
We are so sorry about the mix up with your order and the delay in getting a return label sent to you.
Unfortunately, we had an issue with our email system, which lead to some emails being incorrectly marked as spam. This has now been resolved. We have followed up with our distribution partner to ensure items are correctly packaged.
I have just checked and a return label was sent to you this lunchtime. As soon as we receive the items back we will issue a full refund.
Once again our sincere apologies for the issues and slow response to your queries. If you do have any further questions please do let us know.
Heel blij met mijn aankoop
Heel blij met mijn aankoop! Snelle verzending and leuke produkten!
12. maj 2022
Snelle levering en goed product.
23. februar 2022
SO CUTE
SO CUTE! The collar and leash I purchased came with a little surprise - a matching playlist! AND EVEN BIGGER SURPRISE - the playlist was actually really good! The leash and collar are also great quality, the smallest size was perfect for my mini dachshund puppy.
22. februar 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.