permanent tsb Anmeldelser 556

Lateef has assisted me with the switching of my current account over from NatWest to TSB, the process was made to be straightforward and stress free.

Terrible experience l, lodge cash at station in Stilorgan, the machine took my money and throw an error then called one of the workers there and she said there's nothing she can do and I have to wait till close bussines days and couldn't give me a receipt of the lodgement so I had to wait inside the branch as how can you trust a bank like that. Just a disgrace as I had other things to do and had to wait there.

Trying to access my mortgage account through their app. 20 minutes on hold, passed through 3 different departments. Eventually got to the person who would give me the Open24 number I required to access the account. I failed the verification test as I couldn't remember the original mortgage amount or the exact term. This was AFTER passing another verification test earlier to get my mortgage account number and balance.
To resolve the agent offered to transfer me to another department who would attempt to verify me again and who would pass me back to the agent. At this stage I started considering my options and I decided to hang up in compete despair.
This is absolutely the stupidest customer (non) service I have ever received. Is this a real bank.....? I actually hope that someone there listens to the recording of the interaction.....great material for a comedy sketch

Went into TSB Clifton branch today and the help and support we relieved from Ryan O ' Dinnell was absolutely outstanding. He supported myself and my Daughter complete a dispute online and also supported with applying for a TSB loan. He is extremely acknowledgable and showed a great deal of patience! He is a credit to TSB bank and we are very grateful for his support this morning

Been a customer for 40 years, never have I been so insulted in all my life (74yrs). the financial trickery and manipulation of innocent people with limited income is nothing short of fraud. I will be lobbying my local politicians in conjunction with complaints to the Financial Regulator. Hopefully I can get a journalist to champion the cause and investigate the scandalous nature of the 'smoke and mirrors' tactics employed by the PTSB AND EVERY SINGLE MEMBER OF THE 'BRASS' AND COMPLIANT STAFF OF THE ORGANISATION. Shame on everyone of you.

I would give them 0 star if i could, zero customer service. I couldn't order a card online, couldn't change the address at the bank, couldn't set up online banking. I went to the branch on Grafton Street- they order the card and said it will be delivered at O'Connell Street branch- a month later I was chasing them for my card which never arrived at any of the branches on Grafton Street nor O'Connell Street- it appear it was lost- no notifications, nothing. Therefore 0 stars for everything.

If I could give zero stars I would. An absolute joke of a bank, I'm specifically talking about PTSB in rathfarnham village. My mam is 75 years old and all she wanted to do was to amend the amount of an existing standing order from her PTSB to the credit union. Instead , the first time she went down, they cancelled it instead. The second time she thought it was all in order but they sent her a letter saying her signature didn't match, even though she bought her passport as ID and her hands are crippled so she couldn't sign as she used to. Six months of going back and forth and my mam who is 75 and in ill health having to go down 4 times to the bank, they still did nothing, I went down with her to the bank to sort it out, we spent an hour there, filled out all the forms and I thought it was all sorted but no, but a couple of weeks later, we find out it's not! This is beyond disgraceful. Shame on you PTSB! I'll be making a formal complaint to the financial regulator about your conduct. If you are reading this review, then please take my advice and do not go near this bank, they are totally incompetent and don't care
AVOID AVOID AVOID

Obsalutely shocking customer care experience!!! Any phone numbers provided online can call forever and no one will answer! With direct branch numbers is the same story! Online chat is even more shocking as Agents don't even read the text to be able understand what client asking about. Security system is an awful, twice money went out from account without a chance get it back. Shocking bank!!!!

I was unfortunate enough that PTSB acquired all the previous UlsterBank mortgages and had to deal with them for the past few years. They had outsourced the dealing with these type of Pepper, which were unable to actually provide any information via phone and everything had to done via physical letters, not a chance to get an email with a statement or even see this online.
The branch is not any better, as I was advised they'd online deal with new mortgage clients. Any existing mortgages need to contact their 'help' line...
I was finally able to switch to another bank after the fixed term ran out and they are just trying to delay thing as much as possible and charge the most random fees. Not that I could detail what exactly they call the fees as again I have to wait 60! days for a closing statement that might provide me with some information. The overpaid amount? I have been waiting now for 2 weeks and the money is still not back in my account. They helpful comment that I got was that I just keep checking my bank account and hope that it comes soon 🥸

I recently opened a new account with PTSB, which was a bit of a nightmare. Anyway, I got it opened and was asked about house insurance, which I was interested in. I mentioned that my house insurance was up at the end of August and was assured that someone would call me within the next two days. However, it's been 3 weeks and I'm yet to receive a call. I've tried calling, but the automated system needed to be more helpful. After several attempts, I finally got through to a human, but I couldn't understand them. I believe a human touch in customer service is crucial, and I hope they can work on this.
I wish banks, etc., would make their customer services more friendly and listen to what we want, not what they want. The banks don't care about the over 65 anymore, and the profits they make from our money are extortionate.

Left waiting for weeks to find out about our mortgage. Not great to deal with

Absolutely robbing peoples I went to tsb on 31st July to close my account they asked me to pay the quarterly fees and I’ve paid the fees and they told me that there’s pending transaction and come next week and we will close the account I went to the bank today on 16/8/24 to close my account in Limerick branch and they said we won’t be able to close the account until I pay them another quarterly fee even I haven’t use the account for upcoming months but has to be paid the charges.way of robbing people highly unlikely 👎.

I work for a company with 1000s of iIE staff and it looks like PTSB users won't be getting paid today, the only Bank that has processing issues. We are used to getting paid late but it's now after 5pm . Embarrassing.

Terrible always paying my salary-late !
And what do they say “This payday is a busy one “ All my colleagues were paid on time (they have other banks).

Made an appointment for last Monday in Bray branch to update a trust account. Colm met me at 10am sharp brought me to an office and had all details ready and explained everything clearly without using jargon and got everything signed up. He renewed my fait in the banking system. He was both professional and efficient and got the job done quickly with no delays.

Agree with the dreadful customer service on business accounts. Called up twice and also have been into the branch twice to get my business 24 account reset.
The branch verified the address but the business call centre won't accept what is called out unless it is line by line how they see it on screen (which I can't see). Shocking, an address has a number, street and area code.
They also gave no solution to rectify the situation. All they did was try to justify their situation- I had to give them potential solutions.

Will be shifting my business account

I would like to commend staff member Louise at Ballyfermot PTSB which I visited this .morning not being very.technically minded I wasnt very confident in using the computer but louise was very patient helpful and pleasant
towards me she really went beyond her job discription

I have been a customer of Permanent TSB for some time, but my recent experiences have been extremely disappointing. Over the past year, my account has been targeted by scammers three times, resulting in significant financial loss. Each time, I have reported the incidents to the bank, but the response has been slow and unhelpful.

Currently, I am fighting to recover over a thousand euros, and the bank’s lack of urgency and support is alarming. I trusted Permanent TSB with my money and personal data, but their handling of these situations has made me question their security measures. It seems highly unlikely to be scammed three times in one year without some underlying issue.

I hope Permanent TSB takes these concerns seriously and improves their customer service and security protocols to prevent such incidents in the future.

The worst bank ever tsb company call center barred my calls I was defrauded from loveholidays & edreems I called to tell them their was a unlawful transaction instead of rising a charge back they sent me a complaints form when I told them I want to process a change back they said they would when I called again they told me a charge back was never filed it was done deliberately By Emellilla Daragh Duffy Deirdre Murphy and my calls were been deverted this is unacceptable for a bank and has broken CMA rules on many occasions its criminal how the phone lines go to all different departments!

Been customer for many years and loyal to this bank, however the open 24 service is getting worse and worse, cutting you off while you are talking, it feels like you are under investigation to answer a simple question and so on. They should learn customer service to their employees before allowing them to interact with customers. Sometimes is hard to understand what they are saying over the phone as English is not their 1st language.