Refund took 44 days and required a PayPal dispute
I received a pair of jeans (€265) on August 19th and returned them on September 1st. When I had heard nothing by mid-September, I contacted the shop through their website. On September 16th I was told the return had arrived. After that, there was complete silence: no refund and no further communication.
I eventually had to open a PayPal dispute. Only then was my money refunded, on October 15th, 44 days after I sent the package back and a month after the shop confirmed receiving it.
The shop only responded when I contacted them, and the refund itself only came after I escalated through PayPal. For €265 per pair of jeans, I expect much better service. I cannot recommend this brand.
