Once the product arrived it was great. However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn'... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... Se mere
Virksomheden har svaret
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
Virksomheden har svaret
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me havi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
34 Fore Street, TQ9 5RP, Totnes, Storbritannien
- 01803 862205
- office@penelopetom.com
- penelopetom.com
Great service and gorgeous products
24. marts 2026
Besvarelse fra Penelopetom
Thank you for taking the time and trouble to leave us such a lovely review. It is much appreciated. Aly
Perfect coffee cup
My husband just received it for his birthday and he is over the moon! What a Wonderful cup !
25. marts 2026
Besvarelse fra Penelopetom
Thank you for your lovely review - we love that he loved it too! Aly
Really high quality
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me having to traipse round the shops.
12. marts 2026
Besvarelse fra Penelopetom
Hi Alex, Thank you so much for leaving us such a positive and helpful review. We love that you love shopping with us. Kind regards Aly
Beautiful item, delivered quickly with updates
Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.
11. marts 2026
Besvarelse fra Penelopetom
Hi Natasha, Thank you for taking the trouble to leave us such a lovely review. Kind regards Aly
Once the product arrived it was great.
Once the product arrived it was great.
However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn't made clear while I was initially ordering. Only that the free shipping which I qualified for was "2-5 working days" with no mention of Royal mail second class and no tracking information
When I enquired after day 4, I was made to feel it was my fault for selecting the "free shipping" and there was nothing to do but wait
9. marts 2026
Besvarelse fra Penelopetom
Hi Richard - thank you for your review. I am sorry you are disappointed and feel the delivery timings were not made clear. We are looking into this to see if we can make any improvements. Kind regards Aly
I'm over the moon with the birthstone…
I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection
12. februar 2026
Besvarelse fra Penelopetom
Hi Kay, Thank you for your lovely review. We are delighted that you are pleased. Kind regards Aly
Fabulous service.
I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service.
Not only can you order online but they have beautiful stock in their lovely shop in Totnes.
20. januar 2026
Besvarelse fra Penelopetom
Hi Dionne, Thank you so much for taking the trouble to leave us such a lovely review. Best wishes Aly
Great service and good reduction in the…
Great service and good reduction in the sale.
20. januar 2026
Besvarelse fra Penelopetom
Thank you for the 5 star review - very much appreciated
A very happy customer
Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.
16. januar 2026
Besvarelse fra Penelopetom
Hi Julia, Many thanks for taking the time to leave us such a lovely review, it really helps us. Thank you Aly
The service is great and I received my…
The service is great and I received my package quickly which was a beautiful string of fairy lights.
15. januar 2026
Besvarelse fra Penelopetom
Hi Christine. Many thanks for leaving us a 5 * review - its is very much appreciated. Kind regards Aly
Besvarelse fra Penelopetom
Hi Fiona,
Thank you so much for your lovely review. We’re so pleased you love your jewellery and that you found our prices budget friendly too.
Thanks again for your support, it really means a lot to us.
Best wishes,
The Penelopetom Team
Great product & quick delivery
29. december 2025
Besvarelse fra Penelopetom
Hi Amanda,
Thank you so much for your five star review, we hope to see you again soon.
Best wishes,
The Penelopetom Team
Lovely initial necklace…
I bought an initial necklace for a young relative.Its very pretty and sparkly, I think she will love it as a Christmas gift. The chain is lovely.
I wish there was a small illustration of how each letter looks.
2. december 2025
Besvarelse fra Penelopetom
Hi Pamela,
Thank you so much for your lovely review. We’re so pleased you’re happy with the initial necklace and we hope your relative absolutely loves it as a Christmas gift.
We really appreciate your feedback about showing how each letter looks - we will look into what's possible there. Thank you again for taking the time to share your thoughts, it genuinely helps us improve.
Best wishes,
The Penelopetom Team
Excellent choice of gifts
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
1. december 2025
Besvarelse fra Penelopetom
Hi Susie,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you were happy with both the range of gifts and the delivery. We really appreciate your support and hope we can help again when you’re next looking for something special.
Best wishes,
The Penelopetom Team
Excellent service very pleased.
1. december 2025
Besvarelse fra Penelopetom
Hi John,
We’re really pleased to hear you were happy with the service and truly appreciate you taking the time to leave a review.
Best wishes,
The Penelopetom Team
good quality items
Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland
both were excellent quality and look great.
Easy to order and fast delivery.
Would definitely recommend.
1. december 2025
Besvarelse fra Penelopetom
Hi Marie,
Thank you for such a lovely review. We’re delighted you are happy with the quality of your items - your recommendation means a lot to us.
Best wishes,
The Penelopetom Team
Above and beyond
Penelopetom goes above and beyond! I placed a substantial order that I didn’t want delivered immediately and they so kindly held it until I was ready. Not only are all the products excellent but the packaging was so beautifully done. I felt I was opening all my Christmas presents! So tempted to keep them for myself instead of giving to family and friends! I love Penelopetom’s service and their choice of absolutely lovely things is great. Thank you so much. I’ll be back!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Penelopetom
Hi Maxine,
Thank you so much for this absolutely lovely review. We’re delighted we could help by holding your order and even more pleased to hear how much you enjoyed opening it - “like Christmas presents” is just the kind of feeling we hope to create!
Thank you for choosing Penelopetom and for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back very soon.
The Penelopetom Team
Besvarelse fra Penelopetom
Hi Kay,
Thanks so much for taking the time to leave a review. It's great to hear that everything was straightforward and that your order arrived on time. Thank you for choosing Penelopetom.
Best wishes,
The Penelopetom Team
Besvarelse fra Penelopetom
Hi Eleanor,
Thank you for such a lovely review. I’m so pleased you found the website easy to use and it’s great to hear the communication and pricing were spot on too. If you ever need a hand with anything or would like help choosing the right option, please do get in touch.
The Penelopetom Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.