Super service. Blev hele tiden underrettet om hvor langt min pakke var. Modtog den nogle dage før end forventet. Mit ur lever absolut op til mine forventninger. Smukt ur. Champagnefarvet Mesh ur. 32... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always amazing jewels!!! Highly recommended :)
Virksomheden har svaret
Jeg købte et ur jeg synes var virkelig flot og det var det os da jeg modtog det. Men lidt efter en uge så virkede batteriet ikke. Deres løsning var at jeg selv skulæe gå ud og bruge penge på et nyt... Se mere
Virksomheden har svaret
Jeg vil gerne give positiv feedback for levering, men min datter og jeg har nu i 3 dage forsøgt at få lov til at returnere varer, men får samme besked hver gang: der er et problem prøv igen senere. Mi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
PAUL VALENTINE - discover unique jewelry & watches, designed to make you shine.
Kontaktoplysninger
Glücksteinallee 7 , 68163, Mannheim, Tyskland
- +49 621 879 49827
- hello@paul-valentine.com
- paul-valentine.com
3,9
God
19 t anmeldelser
Har besvaret 28 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always amazing jewels!!
Always amazing jewels!!! Highly recommended :)
3. april 2024
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Dear Anna, thank you for your feedback! We are pleased to hear, that you are always happy with our jewelry :) Cheers, Your PV Team
Très joli bijou raffiné
2. marts 2022
Besvarelse fra PAUL VALENTINE
Chère Christine,
Merci pour cette excellente critique.
Nous sommes heureux d'apprendre que vous êtes satisfaite de votre commande.
Nous serions heureux de vous accueillir à nouveau en tant que cliente dans notre boutique en ligne.
Nous vous souhaitons beaucoup de joie avec votre achat.
À bientôt,
Votre équipe Paul Valentine.
Besvarelse fra PAUL VALENTINE
Hallo Vitaly,
vielen lieben Dank für deine positive Bewertung.
Es freut uns sehr, dass wir deine Erwartungen erfüllen konnten und du mit unserem Service und unseren Produkten zufrieden bist.
Danke für dein Vertrauen.
Viele Grüße,
dein Paul Valentine Team
Kualitt rektzeitig ge lifet.unde ser…
Kualitt rektzeitig ge lifet.unde ser Biliga.ich entfele veizer.
7. februar 2022
Besvarelse fra PAUL VALENTINE
Hello Sami,
thank you so much for your positive review and the time you took to write it.
We are very happy that you received your order so quickly and that everything went smoothly with the delivery.
Thank you for your trust in us and our products and we would be happy to welcome you further in our Paul Valentine Community.
Many greetings,
Your PV-team
Jeg købte et ur jeg synes var virkelig…
Jeg købte et ur jeg synes var virkelig flot og det var det os da jeg modtog det. Men lidt efter en uge så virkede batteriet ikke.
Deres løsning var at jeg selv skulæe gå ud og bruge penge på et nyt batteri. Og så vende tilbage derfter.
Mn synes simpelthen det er for dårligt at det skal være på min egen regning når det tydeligvis er dem der ikke har sat et ordenligt batteri i.
7. februar 2022
Besvarelse fra PAUL VALENTINE
Hello Cecilie,
Thank you for taking the time to give us a feedback about your shopping experience.
We regret that you made a bad experience with one of our products. We would like to ask you to get in contact with our customer service through our request platform: https://support.paul-valentine.com/hc/en-us/requests/new
Our customer service will take care of your request within 48h.
Thank you for your understanding and your cooperation.
Kind regards,
Your PV-team
100% tilfreds
24. januar 2022
Besvarelse fra PAUL VALENTINE
Dear Melia,
Thank you for taking the time to share your experience.
We are grateful for your positive review and that we could meet your expectations.
Kind regards,
Your Paul Valentine team
Fine øreringe
24. januar 2022
Besvarelse fra PAUL VALENTINE
Dear Tina,
Such a wonderful compliment.
Thank you so much for sharing your positive experience with us.
Your new jewelry sure looks gorgeous on you.
Kind regards,
Your PV-team
Man kan ikke returnere vare
Man kan ikke returnere sine vare som vist på deres hjemmeside og efter 3 uger har jeg ikke fået svar fra kundeservice.
Virkelig dårlig service
9. januar 2022
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Hello Kasper,
Thank you very much for your feedback.
We are really sorry that you had such a hassle with your order.
We are also very sorry that you were not satisfied with our service, here we really have to apologize to you.
This is not a normal case with us.
We always try to solve every problem in the best possible and most of all customer-friendly way.
Due to the extremely high volume of requests over Black Friday and Christmas, we have unfortunately not always succeeded.
We ask for your understanding.
We hope you can give us the chance again in the future to prove to you that this is really not a normal case.
Kind regards,
Your PV - Team
Dårlig kundeservice
Man kan ikke bestille en returlabel på hjemmesiden og når man kontakter kundeservice, er der ingen der vender tilbage. Virkelig dårlig kundeservice.
8. januar 2022
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Hello Rukiye,
Thank you for your feedback.
We are really sorry that you had such a hassle with your order and the return process.
We are also very sorry that you were not satisfied with our service, here we really have to apologize to you.
This is not a normal case with us.
We always try to solve every problem in the best possible and most of all customer-friendly way.
Due to the extremely high volume of requests over Black Friday and Christmas, we have unfortunately not always succeeded.
We ask for your understanding.
We hope you can give us the chance again in the future to prove to you that this is really not a normal case.
Kind regards,
Your PV - Team
Très beau bijou
30. december 2021
Besvarelse fra PAUL VALENTINE
Bonjour Chevallier,
Merci beaucoup pour vos commentaires positifs sur notre produit.
Nos designers travaillent en permanence à la création de nouveaux modèles élégants. C'est pourquoi nous sommes d'autant plus heureux lorsque l'effort porte ses fruits et que nous avons pu vous rendre heureux.
Nous espérons vous revoir comme client à l'avenir.
Bien à vous,
Votre équipe Paul Valentine
Refund for free - men kan ikke sende retur ......
Jeg vil gerne give positiv feedback for levering, men min datter og jeg har nu i 3 dage forsøgt at få lov til at returnere varer, men får samme besked hver gang: der er et problem prøv igen senere. Mine varer skal returneres senest d. 31/12-2021. Har mailet 2 gange til kundeservice og ringet 2 gange, men får kun fat på en telefonsvarer...
29. december 2021
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Hello,
Thank you very much for your feedback.
We are really sorry that you had such trouble with your order.
We are also very sorry that you were not satisfied with our service, we really must apologise to you. This is not a normal case with us.
We always try to solve every problem in the best possible and most of all in a customer-friendly way.
However, due to the extremely high volume of enquiries over Black Friday and Christmas, we have unfortunately not always been able to do this.
We ask for your understanding.
As we could see, our customer service was able to take care of your request and help you.
We hope you can give us another chance in the future to prove to you that this is really not a normal case.
Kind regards,
Your PV Team
Besvarelse fra PAUL VALENTINE
Dear Barbara,
Thank you so much for your positive feedback and your kind words.
We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.
Thank you for your trust.
Kind regards,
Your Paul Valentine team
Champagnefarvet Mesh ur
Super service. Blev hele tiden underrettet om hvor langt min pakke var. Modtog den nogle dage før end forventet. Mit ur lever absolut op til mine forventninger.
Smukt ur. Champagnefarvet Mesh ur. 32 mm
20. december 2021
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Dear Bente,
Thank you so much for your positive feedback and your kind words.
We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.
Thank you for your trust.
Kind regards,
Your Paul Valentine team
Jeg har desværre ikke modtaget min…
Jeg har desværre ikke modtaget min pakke med smykke og smykkeskrin til 1646kr som jeg har bestilt D. 25 November. Jeg har forsøgt at ringe men tlf nummeret eksistere ikke bliver der sagt når man ringer. Jeg har også skrevet 2 mails men intet svar fået tilbage. Så det er selvfølgelig rigtig utilfredsstillende. Jeg håber stadig på at høre fra dem.
11. december 2021
Uopfordret anmeldelse
Besvarelse fra PAUL VALENTINE
Hello Louise,
Thank you for your feedback.
We are very sorry that we could not meet your expectations.
Due to the large number of orders, it may happen that some orders do not arrive within the promised delivery time.
However, after internal review, we have determined that without exception, all messages/phone calls/chats etc. received were answered by our support team and your concerns were followed up.
For this reason, we unfortunately cannot fully understand your rating.
Of course, we will still discuss and review your feedback internally in order to continuously improve our service.
Thank you for your trust. We would be happy to welcome you as our customer again in the future.
Best regards,
Your PV Team
Besvarelse fra PAUL VALENTINE
Dear Lone,
Thank you for your positive words and feedback.
We are really happy that we could meet your expectations and that you were happy with our service and products.
We would be glad to welcome you soon again as our customer.
Kind regards,
Your Paul Valentine team
Besvarelse fra PAUL VALENTINE
Dear Nicole,
It's truly a pleasure to hear that you were satisfied with our products and our service provided.
We are truly over the moon by your feedback, thank you so much for sharing your experience with us!
Kind regards,
Your Paul Valentine team
Besvarelse fra PAUL VALENTINE
Dear Audrone,
Thank you for your positive words and feedback.
We are really happy that we could meet your expectations and that you were happy with our service and products.
We would be glad to welcome you soon again as our customer.
Kind regards,
Your Paul Valentine team
excellant thankyou
18. november 2021
Besvarelse fra PAUL VALENTINE
Dear Pamela,
Thank you for your positive words and feedback.
We are really happy that we could meet your expectations and that you were happy with our service and products.
We would be glad to welcome you soon again as our customer.
Kind regards,
Your Paul Valentine team
Hurtig levering og lækkert ur præcis…
Hurtig levering og lækkert ur præcis som på billedet
21. oktober 2021
Besvarelse fra PAUL VALENTINE
Dear Rozelina,
Thank you for your positive words and feedback.
We are really happy that we could meet your expectations and that you were happy with our service and products.
We would be glad to welcome you soon again as our customer.
Kind regards,
Your Paul Valentine team
Besvarelse fra PAUL VALENTINE
Hallo Christoph,
Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrungen mit uns zu teilen.
Wir bedanken uns für deine positive Bewertung und freuen uns, dass wir deine Erwartungen erfüllen konnten.
Viele Grüße,
dein PV-Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.