Resolved Quickly After Escalation
After being a customer for a coupe of years. We recently had an issue regarding patent renewal instructions and invoicing which caused some frustration on our side.
Following an escalation, we received a call from the Head of Customer Success who took the time to fully understand the situation, review the timeline and listen to our concerns. The issue was handled professionally and pragmatically, and a fair resolution was reached. He was keen to get honest feedback to genuinly improve the process for other users.
Thank you to the team for taking the time to resolve the issue.








