Patch App UK Anmeldelser 

Always comes when promised, gets on with the job with no disruption and leaves. Thank yo7

I was expecting the service to actually clean all my windows but they cleaned only two that I can see nd even those weren’t done especially well. After waking us up at 7.45 on Sunday morning I assumed they were motivated, but sadly not.

Awful customer service explained I’d been in hospital so missed 2 payments.. when I got home and was replying to the messages I hadn’t seen I apologised and said I’d been ill then I tried to attach my card details to the app but it wouldn’t so I asked for bank details to pay directly.. they were rude leading up to this from the first message after the missed payment and had no consideration for the fact I explained why I hadn’t responded to messages.... kept telling me to use the app after I said I couldn’t get it to work .. then no thanks when they finally sent bank details and I paid straight away .. unbelievably after all that today I saw a message trying to get me to sign back up 🤷‍♀️ I copied in the messages id received and suggested the staff member needed better training in customer service... I did receive a message to say thank you ..il pass it on to the office so maybe it depends who you get .. they didn’t apologise for the awful customer service shown in the messages though .. if they had given the bank details when I first asked or offered to collect it in cash when in the area payment would have been made quicker and they just kept saying things including it’s frustrating having to chase this and saying it’s not fair on the workers .. there was no understanding that this was an unusual and unavoidable situation and that as a customer I needed a bit of help to sort the payment they just responded as if I was refusing to pay .. the annoying thing is the cleaning was really good .. if their customer service was better I’d actually be recommending them 🙈

Awful experience, they do not even wash your windows properly! I have had nothing but trouble with them!
Unable to contact them also so you can not discuss the awful job they have done.

Done 2 cleans, wouldn’t even call it clean. Just came, wet my windows and left. The rain does a better job.

Brilliant service, very professional, windows immaculate, and I may add the app is really easy to use, once again brilliant service highly recommended!

Very reliable, trustworthy, friendly and efficient service. Can't fault them. Would highly recommend.

Being patient when I had trouble paying through the app. Good team of employees 👏

Very good service!!!! Quickly and kvality

They're very friendly, curteous and do a good job

Excellent service form Nathan today. Great customer service He Cleaned all windows on time to the high standard as usual

Many thanks

Really good but APP doesn’t allow us to skip a clean. It use to but the new APP doesn’t???

Wouldn’t recommend this company to ANYBODY …. The windows look worse now than they did before they attended.

I wouldn’t waste any time on these guys.
The cleaners seem very fed up and half arsed.

Poor service. Windows left smeared, dirty, frames hadn't been cleaned, was in attendance for all of 10 minutes. Spent majority of the time txtingbon his phone. Waited 4 weeks for the first clean. I cleaned bottom windows when i got home, and the amount of dirt that came off was unreal! I will not be continuing with these

Be careful!

We were approached by a man in the street who admittedly is very good at sales. We said we would think about and offered our contact details for more information to be provided. That was it.

We received no further information until weeks later (today) saying someone was coming to our house, asking us to make sure payment was set up etc...

Immediately this is not what was agreed and if it is I do not recollect confirming or agreeing because the "salesman" was very quick, very energetic and in a rush to what seemed like close a sale and leave!

I did point out that I am a health and safety professional and a member of IOSH and IWFM, working from home I WOULD need to see Risk Assessments and Method Statements before any works began. If an incident happens at my property it could affect my profession.

The reply I received was "oh yeah, all done all sorted, all safe". Funny though... no proof provided.

I have tried calling the contact number multiple times and it does not connect.

The app, on app stores doesnt exist.

Be VERY wary of this company. I asked them to contact me first for a chat, via email. Nobody did. It feels like only when I called them out on social media and a strong email did they suddenly respond. Be careful with this company commit to nothing and do not agree to anything until due diligence is done IMO.

The company has contacted me. Just be careful people. I have amended my rating accordingly

Poor wibdiw vleaning standards. Runs abd streaks, vorners missed etc. Administrative support is chronic. All the right words, but that's about it. Misbilling is not acceptable when this outfit has everything they need to facilitate payment, before the physical clean is carried out.
Avoid and get your windows professionally cleaned!

This company has apparently cleaned my windows and requesting payment for the clean. They are not my regular window cleaners and I have verified my cleaner is still in business and has not sold or passed on details of his round.
Tried to contact by mail, no response, tried to contact by phone unable to get through (ever) and now sent message through social media (awaiting possible response).
In the interim I am getting messages about payments owed.
Sorry may be a genuine cleaning service and may be a genuine error somewhere along the way but equally I would like to know how they got my phone number and why they randomly appeared to clean my windows and due to the fact I cannot get in contact with anyone I am simply left frustrated by the whole thing.

Update ... Spoke to the company and they had my details however the email address was very suspect. The lady on the phone was actually very understanding and removed me from the system. I have adjusted my review however I still think the company was difficult to contact.

Nobody ever came and won’t answer phone

Thought I was helping the veterans by using this service. The first clean I was overcharged for, this was acknowledged and they said they will knock it off the next clean. It was booked in but no one then turned up. I got a random text saying they were coming to do my windows but again no one turned up. I’ve tried to call the number, 07840 843834, which doesn’t work and they don’t allow you to cancel by email. I’ve emailed but got no response, impossible to contact. I just want to be rid of this company. They think I owe them money for a non-existent clean. Scam bells are ringing.

They always come when they say do a good job always polite and respectful