PartSource Anmeldelser 

Happy to see the store on St Clair Ave is now open from 8am to 8pm on week days, i can get in there before or after work when needed.

I bought parts in Midland ONTARIO from parts Source and they gave me used parts and then didn't want to give me a refund! And they also charge me almost double what they charge dealers for and I get enough parts for 10 vehicles per year! They are the biggest ripoff artist I've ever dealt with in business and I've been in business for 50 years

I recently purchased a pair of ball joints at the Newmarket store. When I arrived home the ball joints were fine but they came with a fish hook looking cotter pin. I didn’t like how they worked on the ball joint. No problem I will just pick up a pair of regular ones at part source. Who knew an automotive store doesn’t sell cotter pins and the counter guy couldn’t give a shit. Very very poor customer service.

I had very bad experience with the store in Markham located in McCowan rd and highway 7. I called this store and asked for price for front right caliper, the sales quote me $113.00 , but did not mention it was rebuilt or new. when I went to store to bought it, I was surprised when I made payment, the sale rep asked me to pay another 128.00 CAD for core, I asked him why shall I pay this so call core fee since I just want to buy a new caliper to replace my old one. the old one shall belongs to me and I have my own right for decision as how to do with it. he then said it is required by environment , the money you deposit here( $128) would be refund to you when you bring the old replaced one, I thought well it will help our environment from being polluted so I agree made a deposit, He add to total charge 261.02. I was in hurry and has no time to calculate in detail , Like I trusted other honesty store, I trusted what he said .the next day when I brought the replaced caliper, the sales who sold to me yesterday was not there, a young salesman only refund me $118, not $128 as the old salesman told me. I question him that your sale person yesterday told me $128 will be refunded when I brought the old part and how come you only refund $118. he said the tax on $118 is not refundable. I disagreed with him and insist to get back 128 as what their salesman told me, I has witness who accompany to this store yesterday and heard what the salesman said, the young salesman said if you want the full 128 refund, you need to come back tomorrow and find the manager, only manager can do it. I disagreed with him and asked him to contact manager or anyone who is in charge during the absent of manage. their attitude are very bad and seems no interesting to solved my problem, just repeated ignoring my requests and simply said he cant contact the manager.... under my insisting to solve my refund issue because I has no time to come twice for the refund that they promised yesterday and should do it immediately, he finally called the store manager, I told the manager I was cheated by his store salesman three times;
1, the salesman did not disclose the caliper was rebuilt
and only quoted me 113.00, not mention anything about additional deposit of the core , which misleading consumer for the price;
2, when Salesman asked me to deposit core for $128
( I still don't understand why he said $128, which is less than 118 plus 13%tax), he did not mention to me there is tax on $128.00. I am the first time buyer for auto parts as well as first time buy in this store. I have no idea about core , by common sense, the deposit shall be refund as salesman indicated, they can't eat words.
3, IF the tax is not refundable as the manager claimed, Why the salesman who sold to me said I will be refund back all deposit of $128( actually my additional deposit is more than $128, the cost was $113.plus tax , I only need to pay127.69,but they charged me $261.02, they should refund me $133.33).
4, If the so called core tax is not refundable as the manager claim it is their sore policy, why the young salesman asked me to come back next day to get refund from manager, these is total controversy, isn't it? As matter of fact, both are neither true .
The reason I complaint publicly is to sharing my experience in order to let people be informed and avoid to become more victims like me .
My advice is do any business only with trustful store. if there is any refund or deposit required by store, asked them write down the amount and signed as evidence. My experience of 67 years life teaches me when a person lied to you once, he will lied you twice.

Date of experience: July 18, 2023

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