Parkbooker Anmeldelser 34

I mistakenly booked through ParkBooker and at the wrong Park. When I phoned the Caravan Park to cancel they advised me that they couldn’t because I had booked through a third party. I received a confirmation email from the Park and in that, it stated 48hrs notice was required for cancellations and would be fully refunded. The email I got from ParkBooker stated refunds were only available if advised two weeks prior to cancellation. I contacted ParkBooker and queried the discrepancy they advised me that given the confusion in confirmation emails from both parties that they would fully refund me. I was extremely grateful with this unexpected outcome and can only recommend their honesty and integrity in handling the situation. I would happily deal with ParkBooker in the future

Josh was really helpful to rectify my bookng mistake.

Charles was very helpful with a great attitude, also followed up for me which I was impressed by.

We needed to change our booking dates as well as upgrade. The reply was quick and very helpful and a smooth process to change the booking.

Josh was very helpful when I had to change the dates of my booking. He was quick to respond and assist me with my holiday. The booking system itself is quick and easy to navigate.

Great customer service. Was really easy to communicate with when we had to change our holiday plans.

Really easy to book and have been flexible in helping me find the right spot with fuel costs going up

We had an awesome experience with ParkBooker! They somehow got us the perfect spot in a park I was sure was fully booked. The whole process was super easy, and I’ll absolutely be using them again. Highly recommend!

What a waste using this site. The weather was terrible and we wanted to upgrade our booking from a campsite to a cabin, but we couldn’t get any response or help from Parkbooker. There’s also no phone support for urgent changes or issues.

Reflections refused to assist us because we booked through this platform. In the end, we lost out and stayed home. We won’t ever use this site again — our advice is to book directly instead.

I made a silly mistake in booking the wrong Caravan park and within a few hours Park Booker had cancelled my existing booking and refunded my money. Can't get any better than that. Great response.

i love the way team was support me, organise all what i need for my trip
good work guys

All questions were answered promptly and they were also able to change dates as we required with no fuss

Such a great booking platform. So very helpful and very quick in replying to your request

I am absolutely amazed at the customer service from these guys, they’re so on it with fast reply’s and heaps of information with any help that I needed and made my booking process so easy and smooth. Could not recommend them enough and will be using them for as much of my travels as possible.

So friendly and made me feel like all my annoying little questions were valid and they had no trouble explaining things to me that they probably get asked every day. (Also a shout out to Charles that I was speaking with and made my experience so much easier!!)

These guys know their stuff and have so many great camp sites and accommodation all over Australia that is not only cheap and affordable but also nice, clean and tidy!

Could not recommend enough!!

We cannot thank Parkbooker (and Charles Inglis) enough for their exceptional service! We needed to shift the date of our park stay booking at Ballina Beach nature resort due to severe weather warnings the day before we were due to camp. ParkBooker immediately responded to my email request and organised an amendment to our booking with Ballina Beach nature resort the very next morning. We have had bad experiences with other booking services in the past when we’ve had to shift a booking due to severe weather, so we were so grateful to ParkBooker for their exceptional service. The general manager, Charles Inglis, even offered to give us a 50 percent discount on our next park booking if Ballina Beach nature resort were unable to amend the booking due to their cancellation policy. We were blown away by this incredibly generous gesture. We will be using ParkBooker for all future holiday park bookings! Marietjie and Josh Townsend

Charles, if you’re reading this. Thank you so much for helping me out with my booking & giving me the best price for my stay at BIG 4 rainbow beach :) I would 1000000% recommended park booker!

Charles if you are reading this, you probably saved me. Thank you so much for your assistance and the time you took on my booking. Was such an easy process and I got a response within minutes. 5* because of you.

We came across Parkbooker when we wanted to book a night at the Daintree Beach Resort in FNQ. We accidentally booked the wrong date initially and when we let them know, it was no problem updating the date so we had peace of mind and were able to continue with our booking.. Ill report back once we stay there but Parkbooker made it so easy for us when we stuffed up.

Having holiday brain, I double booked a nights accommodation (1 out of 4 nights) & only realised the day before we were due to check in. Josh was amazing. Even though it was totally my fault, he said not to worry, enjoy my holiday, he will get everything sorted at no disadvantage to me - and he did. Thank you so much Josh. Customer experience that’s difficult to find in this day and age.

5 Stars – Great Service from Josh!
Josh from Parkbooker was incredibly helpful and professional. He went out of his way to make the process smooth and stress-free. Really appreciated the clear communication and friendly support. Excellent customer service!