Paradisefold Anmeldelser 

Like another recent reviewer, my order was lost by FedEx (I can track it to Memphis and it’s just in limbo) and after multiple emails over a 9-day period of time and posting on IG (plus DMs) customer service didn’t get back to me until I filed a dispute with my credit card company. They told me my emails had gone to a Spam folder and that they were resending my order but all they did was generate a FedEx label a couple of days ago, nothing has been sent.

I opened an investigation with FedEx about a week ago and haven’t heard back from them yet. Can a business fake a FedEx pickup from the UK and shipment arrival to the U.S.?

It’s super disappointing because I’ve ordered in the past and I own a head wrap, a bonnet, and a pillow case and the quality and craftsmanship is excellent. I ordered two more pillowcases a month ago and was really looking forward to using them.

Methinks this small business has some major logistics/organizational issues happening and they are scrambling. And just not being transparent and upfront with their customers about it.

Keep getting their marketing emails which is like salt on a wound and just makes me angry.

While I’m bummed, I will press on with my credit card company and hopefully get my money back soon.

My first time ordering, the ordered is lost, Fedex may have lost it im really not sure. However, Paradisefold ignore all my emails so what does that tell you, ill leave it to you to decide. I would never recommend this brand, any brand who is not contactable probably a scam.

Jeanette

So ich noch mal ich habe hier vor ein paar Tagen meine Geschichte mit Paradisefold geschildert … immer noch keine Reaktion.. meine schlafmaske 75€ die ich noch zu bekommen habe und meine 20€ für Punkte sammeln sind wohl futsch 😡aber wie ich hier sehe ist dass wohl öfters der Fall .
Ich habe nur eine Mail bekommen in der man sich bedankt .. nur wegen uns den Kundinnen hdben sie es jetzt geschafft auf der Oxford street einen Laden zu öffnen ?!
Super ganz ehrlich ich fühle mich übern Tisch gezogen …
Claudia

I genuinely cannot remember the last time I experienced customer service as outstanding as this.

I contacted Paradise Fold about exchanging a new Fold because the colour wasn’t quite right for me, and also mentioned that my much-loved older Fold had become loose after a great deal of use.

From the very beginning, Talha was absolutely fantastic — warm, polite, incredibly helpful and genuinely interested in finding the best solution. My exchange was arranged quickly, I was very kindly allowed to keep the complimentary scrunchie from my original order, and Paradise Fold offered to adjust the elastic in my older Fold under their complimentary Lifetime Care service. When I mentioned that its label had also become worn, they offered to replace that too.

Every interaction was handled with such care and generosity. Nothing ever felt like too much trouble, and I was kept informed and reassured throughout.

What particularly stood out was how personal the service felt. I wasn’t simply an order number — I felt I was dealing with people who genuinely cared about their customers and stood behind their products. That level of customer care is incredibly rare.

I already loved my Into the Wild Fold and wear it every night, but this experience has made me an even more loyal customer.

Talha, you are an absolute credit to Paradise Fold. Thank you to you and the whole team for genuinely exceptional customer service. Five stars simply don’t feel enough! 😊

This company is awful and would give ZERO stars if I could. They claim to be ‘ethical’ in their advertising but nothing could be further from the truth. When I asked a question about how they claim to be ethical they just private messaged me to ask about my hair length and type, clearly more interested in bombarding prospective customers with their selling technique than actually listening to anyone’s questions. We all know that the process of making silk is cruel and yet they pride themselves in their product. Silk worms being boiled alive is, in my book, far from ethical. I wasn’t even going to write a review but because they consistently answer my question with their sales pitch and clearly not interested in what I’m asking, I thought a review was in order.

The designs in this product range are lovely and the silk is very high quality, however if your hair is shorter than shoulder length, you are better off buying a bonnet for a much cheaper price.
I chose the wrap because I thought it would stay on my head a lot better than the cheap shower cap style I already owned. My hair is wavy rather than tight curls as well and the wrap squashes them whether I put my hair in a pineapple or not.
Rather disappointed because this cost a lot of money I really couldn't afford

I've used my fold every single night for over a year now and it is still in great condition. It keeps my fly away hair neat and saves me time in a morning...no.more bed head! More importantly the customer service I've recieved from this company has been first class.

Great concept but doesn't stay in place and the band is far too thin and loose. Not worth £150 wish i never bought it.

I bought because I thought, oh this does the 2 things I do in one ace I'll buy that, nope im better off using my silk scarf to hold my curls in place under my silky silk bonnet. No it does not. I uses it for a week didn't stay in place was frustratingly annoying to wear and caused head aches.

Please spend 30 on a silky silk bonnet 20 on a silk scarf and do it the way I used too. Save yourself some money. You can't return unless unworn so cant even have a few days to test it out at this price.

I ordered a turban, a pillowcase and some hair ties. I'm very pleased with all of the products and the elephant/turtle print is so pretty. The turban fits me just right, not too snug and not too tight. The products are pricey, but you're paying for silk and that does cost more than some other fabrics. I feel it was worth the cost for me.

The products are fabulous and keep my curls in place overnight. Around Christmas time, I bought a turban that was too small, and it was replaced with a larger one without problems or discussion. Yes, it is an expensive product, but it is worth it.
I have already bought two turbans.
Highly recommended.

So far I’ve bought 3 silk pillowcases, 2 turbans and a fold from this brand - they’re gorgeous! One pillowcase is for travel and I use one of the turbans when I put conditioner on my hair overnight

The packaging is beautiful, would be a lovely gift

I have been considering buying the fold for months but couldn’t justify the price. My husband bought it for me to Christmas (he bought two in the buy1get2nd half price). I was so pleased! Until I used it. It’s too tight, it hurts my ears and I find it uncomfortable with my ears covered.
I haven’t had a night where the whole twist didn’t slide down from the top of my head.
I now wish my husband didn’t waste the money. It is absolutely not better than any other product I have used, but it cost a lot more.
Not worth it at all which is a shame because they do look absolutely stunning.

Initially I was very reluctant to purchase this turban as the 2 other reviews I found on here were not good. I took a leap of faith just because I was hoping the product to be what it said on the tin - I’m really glad I did! I find the turban quite expensive tbh but I absolutely love it! It is indeed pure mulberry silk and it’s exactly what it says on the tin! I’m hoping that I will see less breakage with my hair but even now after just getting my order today, I absolutely love this turban!
Oh and I received my order after 3 days - can’t get any better!

Took my money, I paid for express 1 day delivery, 4 days later it hasn’t even been dispatched let alone received. I’ve reached out to them yesterday via email but no acknowledgement of email being received or reply.
A shame because they look amazing

I ordered a head wrap and I used the size guide but it is way too small. I have a no 2 and it is almost child size. Considering the price it is very disappointing.
I have emailed but as yet no response

I ordered a wrap from them and selected the size via their guide. Its too small. I have emailed regarding returning the product for 4 days now and had no response to my email. There is no other way to contact them.
Don't buy as the returns process clearly doesn't work