OxygenSolve Anmeldelser 71

Besvarelse fra OxygenSolve

Opdateret den 23. dec. 2025

Hello, we couldn't find your order based on the name. Could you please tell me what email address you used for your purchase? We're sorry to hear about your concern. Unfortunately, we couldn’t locate your order based on the name provided. Could you please share the email address used when placing the order so we can verify and assist you accordingly?
We’d be happy to either issue a refund — just let us know your preference. Please feel free to contact our support team (Phone Number：+1 (276) 249-3372 / Email：info@oxygensolve.com ) directly for faster assistance. We're here to help and make things right.

Besvarelse fra OxygenSolve

Opdateret den 22. dec. 2025

We're very sorry to hear about your experience. Could you please provide your order number so we can verify that the purchase was made through our official store? We hope to help you solve your problem and track your shipment.
If you haven’t received your product, we’d be happy to either issue a refund or send a replacement — just let us know your preference. Please feel free to contact our support team (Phone Number：+1 (276) 249-3372/ Email：info@oxygensolve.com ) directly for faster assistance. We're here to help and make things right.

Besvarelse fra OxygenSolve

Opdateret den 26. jun. 2025

We’re sorry to hear about your frustration. However, we couldn’t find any recent orders under the name "Mark" from Texas in our system, especially not for the amount of $279.

If you truly placed an order with us, please provide us with your order number or at least the email address used at checkout so we can look into this immediately. Without valid order information, we have no way to verify your claim.

Also, please note:
📞 Our phone lines receive hundreds of calls daily for both pre-sales and post-sales support. We’re currently expanding our team and opening another service line to better assist everyone.
📧 For faster help, we recommend contacting us directly via info@oxygensolve.com — our support team responds within 12 hours.

Leaving a negative review without giving us a chance to verify or solve the issue won’t bring your $279 back — but sharing accurate info will. We’re more than happy to help you, but we need your cooperation first.

Looking forward to your reply.

Update on June 26th

Thank you for your message and for providing the tracking number.

We've received your email and appreciate your prompt reply. Your order has been shipped via FedEx, and the tracking number is 882194806178. According to the latest update, your package is scheduled to be delivered today.

Additionally, our customer service team responded to your email yesterday—please kindly check your inbox or spam folder to ensure you’ve received it.

If there’s anything else we can assist you with, don’t hesitate to let us know. We’re always here to help!

Besvarelse fra OxygenSolve

Opdateret den 29. maj 2025

We understand you're feeling frustrated right now, but in order to resolve this quickly, we need your order number or the email you used to place the order. Without this information, it's impossible for us to locate your shipment and assist you effectively.
We kindly ask that you work with us by providing the necessary details instead of leaving a negative review without giving us the chance to help. Once we have your order info, we’ll do our best to look into the delivery issue and find a solution for you as soon as possible.
Looking forward to your response.

Update at 5/28
We have carefully reviewed the order information you provided via email and confirmed the details.

Upon receiving your message, we immediately contacted FedEx to investigate the situation. Unfortunately, we verified that the package was mistakenly delivered and signed for at an incorrect address on May 22. We understand this has caused significant inconvenience and regret the outcome.

As the error has resulted in an unrecoverable loss for both parties, we would like to offer a solution: we can reship a new unit to your correct address, and we kindly ask that you cover only $50–$60 to help offset the shipping and handling costs.

Please let us know if you’re willing to proceed with this option. Once we receive your confirmation, we will arrange the shipment as soon as possible to support your upcoming trip to Indiana.

We truly appreciate your understanding and look forward to resolving this with you promptly.

Update at 5/29
Thank you for your understanding and cooperation. We’ve received your $50 payment, and we truly appreciate your prompt response. Our team will now proceed to arrange the shipment of a new unit as soon as possible.

We’re sorry again for the inconvenience this situation has caused and are doing our best to ensure you receive your replacement quickly and smoothly. If you have any further questions or need assistance, please don’t hesitate to reach out.

Warm regards,
Oxygensolve Customer Support Team