Ordered some protein powder and preworkout, arrived very quickly. unfortunately the preworkout was a different flavour to the one I ordered, I let them know this and they sent a replacement free of... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Amazing customer service and really impressed with the product. Originally ordered the Strawberry flavour but it became out of stock soon after ordering. The team reached out to me to correct the err... Se mere
Virksomheden har svaret
I've been a loyal customer for over two years, but after my latest experience, I’m done. I received an unsealed box with 5 bars missing—an unacceptable mistake for any business, let alone one th... Se mere
Virksomheden har svaret
Very happy customer arrived so quickly even over Christma Extra bonuses included. Will definitely order again through oxygen nutrition. I have been using the product ordered for awhile now found the b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Essentials For Life At Low Prices - Australia's Home of Affordable Nutrition. We come with a simple mission: Bring knowledge and ethic back to the nutrition and supplement industry that too often lacked it, without the "meat head" atmosphere. Making healthy affordable. Our team try a lot of bad products so you don't have to. Oxygen is the home of affordable nutrition. We have consistently delivered on this goal for over seven years and have cemented ourselves as one of the most trusted and easily most affordable providers of health foods and sports nutrition in Australia.
Kontaktoplysninger
3,8
God
75 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Oxygen Nutrition
Hi Dan
We're thrilled to hear that you love our products and appreciated our super fast delivery. Providing quality products and ensuring quick delivery are top priorities for us, and we're delighted that we've met your expectations.
Oxygen Nutrition Team
Besvarelse fra Oxygen Nutrition
Hi Jessica
Thank you so much for your feedback!
We're thrilled to hear that you appreciate our great reductions, amazing prices, and fast delivery. Ensuring competitive pricing and efficient shipping are priorities for us, and we're delighted to know that you had a positive experience.
Oxygen Nutrition Team
Great no fuss service
Great no fuss service - fast delivery - prompt response to customer service enquiries. Will continue to use this company as they are efficient and no fuss.
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Karen,
Thanks so much for your wonderful review!
We are so glad to hear you were satisfied with our customer service team and we were able to assist you promptly.
We look forward to doing business with you again in the future!
Oxygen Nutrition Team 💙
Besvarelse fra Oxygen Nutrition
Hi Harry!
Thank you so much for your kind words! We're thrilled to hear that you're happy with our customer service, prices, and delivery. Providing excellent service and value to our customers is our top priority, so it's fantastic to know that we're hitting the mark for you.
Jaidyen
Placed an order and received a email…
Placed an order and received a email products out of stock .
I had to follow up for a replacement product and was told sorry carnt do.
I had to follow up again about receiving a refund.
Refund should be processed straight away if product or similar isn’t in stock or Available
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Ben,
Thank you for your feedback. We apologise for any inconvenience caused by the out of stock issue with the Oxyshred you purchased. As we mentioned in our email, we provided you with a gift voucher worth more than your original purchase as a gesture of goodwill. However, we understand that you may prefer a refund.
Since you have already used the gift voucher, we are unable to process a refund at this time. We offer gift vouchers first because they offer greater value then a refund, meaning we can provide more money back then a refund, but you are always entitled to a refund if you prefer.
Jaiyden from the Customer Service Team
A+++
A+++
Great experience purchasing through Oxygen, products, team & service all A+
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hey Tom!
Thank you so much for leaving such wonderful feedback! We are so glad you are happy with all areas of our service. - SL 💙
Such a great range of supplements and…
Such a great range of supplements and had everything I was looking for!
Their customer service was the best I have experienced and helped a lot with my enquiries!
2. maj 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hey Natalie!
Thank you for taking the time to leave us feedback based on your experience shopping with us. We are delighted to hear we were able to assist with your enquiries and get you the supplements you were after. - SL 💙
Exceptional Service and Value at Oxygen Nutrition!
I recently placed an order for Protein Powder from Oxygen Nutrition, and I must say, the experience was fantastic. Their website is incredibly user-friendly, making it easy to find exactly what I needed quickly and not only are their prices more competitive than other supplement sites, but the value they provide is unbeatable.
What truly sets Oxygen Nutrition apart, however, is their outstanding customer service and communication. The team is responsive, professional and genuinely cares about providing the best experience for their customers.
I highly recommend Oxygen Nutrition to anyone looking for top-quality supplements at great prices, backed by a service team that goes above and beyond. A truly excellent shopping experience, I will be using again!
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hey Cathal!
Thank you so, so much for this incredible review! We are absolutely stoked to hear that you are pleased with the service we provide here at Oxygen Nutrition. We cannot wait to see more of you in the future! - SL 💙
Amazing customer service!
Amazing customer service and product range. I've purchased products from other sport supplement companies but Oxygren tends to be my go too!
Their customer service, is second to none and the delivery is super fast.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hey Monika, wow, thank you for the amazing review! We're so happy to hear that you love our customer service and product range at Oxygen. It's great to know we're hitting the mark for you. Thanks for being part of the Oxygen Nutrition community - we can't wait to see you again soon!
Jaiyden at Oxygen Nutrition 😊
A very happy return customer
A very happy return customer - Great customer service, product knowledge and speedy delivery
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Lauren, we're thrilled to have you as a returning customer! It's wonderful to hear that you've had a great experience with our customer service, product knowledge, and speedy delivery. Thank you for your support and loyalty.
Jaiyden at Oxygen Nutrition 😊
Poor service, sneaky extra charges
Poor service. Adds extra insurance charge that is hard to spot when checking out. When challenged on the unwanted insurance they refuse to reverse it. Be very careful they don’t sneak any extra charges when ordering from here
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Jack, I'm sorry to hear about your experience. It seems there was some miscommunication regarding our shipping insurance. Our Shipping Protection is designed to offer coverage in case of lost or damaged items during transit, providing a smooth resolution such as a replacement product or a gift card. We do make it clear that this option is available at the checkout page, and it's opt-outable.
Regarding your request for a refund, unfortunately, since your order has already been delivered and the Shipping Protection was opted for, we are unable to process a refund.
Please note, customers DO HAVE THE CHOICE to opted in or opted out of insurance. It is automatically added at checkout but customers have the choice to remove it if they wish at checkout.
We apologise for any inconvenience this may have caused.
For any urgent matters in the future, please feel free to reach out to us directly via phone, and double-check your checkout or order confirmation page to ensure everything is as expected.
Jaiyden - Oxygen Customer Support Team
!!Dont buy from this company!
!!Dont buy from this company!! They will make you consume expired and tampered products. They sent oxyshred that was tampered with and when i requested a refunded they sent another faulty product.
They refuse to believe that it is unusable. They ignore emails and when i asked for a refund for my UNOPENED product as per their refund policy they told me to open the product. They said if the product is clumpy they will refund me but still refuse to. Im writing my second review as i cant respond to them on my initial review, but the more the better as i dont want anyone else to fall into the same boat.
They also say that the photos and videos i sent to them are fine. They are absolutely not. I think i know a faulty product when i see one. I have used Oxyshred multiple times before and never encountered this product. They might as well send me a chisel and hammer so i can fetch out the scoop from the clumpy product
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Deniz
This is the second review you've posted, using a different email address in order to leave us this review. Let me reiterate: you did not receive an expired product. Given your previous experience with Oxyshred product, you should recognize its standard appearance which the replacement we had sent was in perfect condition as confirmed by our supplier.
On March 17th, you reached out to us regarding your purchase of 1 × EHP Labs OxyShred Non-Stim - Honeydew melon made on March 8th, 2024. You mentioned the seal was open and the powder had dried out. You provided a photo showing the powder but not the lifted seal on the tub. It's common for seals on powdered supplements to be slightly lifted due to transit conditions. We promptly responded the same day, explaining that clumping in powdered supplements, especially in EHP Labs products like OxyShred Non-Stim, can occur. To ensure your satisfaction, we expedited a replacement tub to fulfill your original order. Our standard procedure is to arrange replacements before considering refunds.
Despite our efforts, you remain dissatisfied, expressing concern that we sell subpar batches of OxyShred. However, this issue is beyond our control, as any batch may occasionally experience clumping. We reiterated that clumping is common, particularly in the non-stimulant version of OxyShred due to its composition. Per our terms and conditions, we do not offer refunds, returns, or exchanges for opened products.
Understanding your discomfort, we offered a replacement or a gift voucher. However, since you did not express a preference between the two options, we proceeded with arranging the replacement to honour your purchase. We assured you that if the replacement arrived similarly clumpy, we would gladly refund the original tub.
Upon receiving the replacement, we requested photos and a video showing the powder, which it displayed in perfect condition. Despite this confirmation, you expressed dissatisfaction, claiming the powder "made your finger bend" when scraping through it. We consulted directly with the supplier, who confirmed that the product's consistency was as expected, thus fulfilling your original purchase.
It's important to note that our terms and conditions do not cover compensation for changes of mind or product dissatisfaction when there is no fault with the product. We have fulfilled your order by providing both the original and replacement tubs. Therefore, we will not process a refund, as both tubs have been opened, and the replacement product is in proper condition. We kindly request you to cease further harassment, as we have taken all necessary steps to meet your needs.
Oxygen Team
Exceptional customer service
Exceptional customer service. A minor error was corrected immediately and with a wonderful solution.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Meagan, we truly appreciate your kind words and the 5-star review! Ensuring our customers are happy and satisfied is our top priority, so we're thrilled to hear that you had a positive experience with our customer service team. Thank you for giving us the opportunity to make things right for you. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
The Oxygen Nutrition Team
tampered seal unusable product
If i could leave zero stars i would. My oxyshred came clumped and the seal was tampered with. I emailed Jaiden multiple times back and forth to try and request a refund with proof of the product being faulty. They proceeded to send a replacement ignoring the fact that i wanted a refund. Im not going order or trust a company where my product that I will be consuming is tampered with. The replacement i got was clumpy also. I cant even get to the scoop. Although it wasnt as bad as the first one i do not want to consume it as first impression matters right? Not for them. I lodged a dispute for a refund on my end. If you want a smooth and easy service go elsewhere.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Deniz,
You came to us with a clumpy tub of oxyshred that you ordered. We sent you a replacement as per our normal procedure. You demanded a refund and we denied the refund and said that if the replacement comes in the same clumpy state, then we would issue a refund. The replacement arrived to you today 19/04/2024 and the product is completely fine and in it's normal powdered state and is useable, as per the screenshot attachment you provided us.
You also sent a video and you quite easily were able to move the powder around with your finger, meaning you can get the scoop out as normal.
We reached out to the supplier EHP Labs directly with both photos and videos of the two products and they have said the product is completely fine and useable and that is exactly how it should look. The replacement is 100% completely fine, but you are still demanding a refund, which we are denying, as you have received what you originally ordered.
Oxygen Nutrition team 😊
product recieved
they definently reply to emails straight away, just a delay in receiving products coz our local couriers are a little slow😂
took 1.5wks but we got there in the end.
happy with product.
19/04/2024: They had sent me a replacement order, recieved today via Auspost🥰, im keepg it! happily paid for it so no need to buy anymore for abit😂
Thanku guys😎
18. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Vali, thank you so much for your kind words and understanding! We're thrilled to hear that you found our customer service prompt and efficient, despite the little hiccup with the courier service. Your patience and support mean the world to us. 🌟🚚😊
amazing customer support
13. april 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Liding, thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience with our customer support team. Providing excellent service is our top priority, and we're delighted that we could meet your expectations. 😊
If there was a 0 stars I'd rate it…
If there was a 0 stars I'd rate it that.
Absolutely disgusting my oxyshred came expired , it was completely solid and smelt off.
They claimed they are unable to give me a refund due to policy but how am I guaranteed that the next one that comes isn't the same stock? It's clear that their stock is old and has been on storage.
The customer service isn't bad but did nothing expect re order one when I didn't ask for that I clearly said refund and plus if I was to consume that I'd be in hospital .. disappointed to see that they are selling this sort of product that are literally expired !!
If anyone is reading this and doesn't know where to purchase from nutrition wherehouse I think it's called from memory is the best area to purchase from I regret buying from here and will never purchase anything anymore. Absolutely disgusting.
Policy doesn't allow for refund but allows for products to arrive solid and close to expire date yeah that's disgraceful.
I didn't realise how many had reviews this place has until I encountered it.
27. marts 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi Inna
Thank you for your time on the phone call earlier today. We have processed your refund as requested. It would be greatly appreciated if we could have this review removed.
As previously mentioned, we're sincerely sorry to hear about your disappointing experience with your OxyShred product. We understand your concerns that it may be expired due to the condition in which it arrived. Please note, this is very common to happen to EHP Labs OxyShred products due to the presence of hygroscopic ingredients such as green coffee bean extract and Garcinia Cambogia. These ingredients have a tendency to attract and retain moisture from both the environment and the included scoop, leading to clumping. Rest assured that this does not necessarily indicate that the product is expired or unusable.
However, we understand how frustrating this situation can be, which is why we promptly sent you a replacement. As you had requested a refund, we have cancelled the replacement order and processed your refund.
Customer Service Team at Oxygen Nutrition 😊
Good range of products at competitive…
Good range of products at competitive prices, fast postage and good customer service
29. februar 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
I use the sinus calm pellets and the nasal spray.
Excellent product. It will work like it's supposed to. I love it. Helps my sinuses tremendously. Thank you, OxygenNutriton.
27. februar 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
Able to find the products I am looking…
Able to find the products I am looking for at affordable and competitive prices. Have ordered a few times and delivery is usually quick and free. Have only had one issue which was rectified quickly and without issue.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra Oxygen Nutrition
Hi there,
Thanks so much for taking the time to leave us 5 stars and a review, much appreciated!
Oxygen Nutrition 💙
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