Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The machine itself is a great quality product, it charges quickly, is easy to refill, feels and looks great and is very user friendly with the different features. I honestly cannot praise this machine... Se mere

Bedømt til 5 ud af 5 stjerner

I have sinus issues and with my nose blocked I was having issues with flavor of eliquid. Then I came across Oxva on different places like youtube and facebook groups and everyone was praising the flav... Se mere

Bedømt til 5 ud af 5 stjerner

Calverton Nottingham Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available. I was well overdue for a Mod update & my choice was... Se mere

Bedømt til 1 ud af 5 stjerner

Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a plo... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. E-cigaretbutik

Skrevet af virksomheden

OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

127 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Très satisfait de la marque OXVA !

Très satisfait de la marque OXVA !
J’utilise une Xlim Pro 2 DNA et j’en suis vraiment ravi. Le design est soigné, l’appareil est pratique au quotidien et le rendu des saveurs est excellent. La qualité de fabrication est au rendez-vous et l’expérience de vape est très agréable. On sent que la marque porte une vraie attention à l’innovation et aux besoins des vapoteurs.
Je recommande OXVA sans hésitation !

22. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

OXVA is a highly reliable brand known…

OXVA is a highly reliable brand known for its outstanding quality and innovative design.
Their devices deliver excellent performance, smooth airflow, and long-lasting durability. OXVA products are easy to use, stylish, and suitable for both beginners and experienced users. Overall, OXVA stands out as a trusted brand that combines technology, comfort, and consistency in every product.

24. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

oxva is the best pod I have ever used…

oxva is the best pod I have ever used with a cool design and continuous improvements to keep improving the quality to make it even better, very nice

24. december 2025
Uopfordret anmeldelse
Oxva-logo

Besvarelse fra Oxva

Thanks for supporting OXVA.

Bedømt til 5 ud af 5 stjerner

The service is excellent

The service is excellent, and the place is very comfortable. The staff are friendly and provide excellent, detailed answers to questions. The product offerings are comprehensive, and the prices are also reasonable. I think the room design is very attractive and Instagrammable. I'll definitely be back.

4. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My Oxva Prime had stopped charging…

My Oxva Prime had stopped charging after being purchased just one month ago, this was the second unit to stop charging within 2 months. I contacted Oxva directly and found out my unit was covered under the Warranty. I sent evidence of purchase, picture of the box with the S/N Code and Batch Number with full details of the issue.
Oxva replaced the unit immediately, very impressed !

11. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great company with best support

Great company, i contacted to support about my NeXlim, great peaople from support helped me and sent a new device completely for free in next few days.
Respond from them was fast and went straight to the point.
I'm so happy that i can use OXVA devices, best company with great support.

13. november 2025
Uopfordret anmeldelse
Oxva-logo

Besvarelse fra Oxva

Thanks for supporting OXVA.

Bedømt til 5 ud af 5 stjerner

Calverton Nottingham

Calverton Nottingham
Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available.
I was well overdue for a Mod update & my choice was VPRIME straight out the box fill & 💨 an added bonus being on my doorstep.
Even fits nicely in the hand, from out the box battery lasted all day with half battery 🔋 still left.
First impressions 10/10

22. november 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

stops working after a few months

stops working after a few months

me and my partner got one each , i vape more so regularly use his too , after three months both of them have stopped working . the connection on the button just won’t work . also when the vapes did work they often go off in your pocket and burn you through your trousers , even if you turn it off before putting in your pocket it turns on by itself .

had better vapes from voopoo, they actually lasted a long time , i’ve still got one i’ve had for a year and it still works fine .

13. november 2025
Uopfordret anmeldelse
Oxva-logo

Besvarelse fra Oxva

Hi Hannah, thank you for sharing this experience.

This is not expected behavior.

Please contact support@oxva.com with your order details so we can arrange a full diagnosis or a replacement if needed.

Bedømt til 1 ud af 5 stjerner

Great vapes but customer service is useless

I have the xlim2 vape and love it but recently it’s started jumping up in wattage all by itself. I’ve always set it at 15-18w but now it jumps to 22w randomly I wrote to their support and they refuse to do anything unless I send them a video of the problem. It’s not something I can make a video of which I tried to explain to them but they refuse to do anything. I bought an identical unit for my gf and it’s started to do the same so they must be aware of the problem. Useless customer service

Update - they tried to fob me off saying the vape is automatically adjusting to the optimal power setting. What is the point of the user being able to adjust the power if the vape is going to override it? Taking it back to the shop for a refund or replacement

12. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great customer service!!

I had a great experience with OXVA’s customer support team! They responded very quickly and were extremely helpful throughout the process. It’s rare to find such efficient and friendly service these days, and I really appreciate how professional and understanding they were. Thank you for resolving my issue so smoothly — I’ll definitely keep supporting OXVA!

29. oktober 2025
Bedømt til 5 ud af 5 stjerner

Oxva Support

Had Oxva Xlim Pro 2 Dna, one day it stopped working. In my local vape shop said if they will do warranty i will get money. So instead of I wrote to oxva support, they done everything to get me brand new device. Very well job, fast replies, fast shipping. Everything went very good. The best customer service!
And the device is the best pod right now!

23. oktober 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Dont waste your money.....

Dont waste your money.....
Had a XLIM PRO2 DNA for almost 2 months. All you get is 'Fill Pod' & 'Time Out' all the time whether you use as per instructions or not.
OXVA customer service are about as useful as the device !!
The warranty is not worth the paper its written off. Trust me for £30+ you can get a vape that works. !!

22. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor quality and service

Leaked profusely since day 1, constantly says no pod when there is one in it. Have to change pods a lot and go though so much more liquid. Customer service was been really poor.

23. juni 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Mängel nach 14 Tagen

Vor 2 Wochen habe ich mir die Oxva xlim Pro 2 in coral pink gekauft. Nun löst sich bereits die Beschichtung. Der Support sagt, dass dies normal ist, da man sie täglich nutzt. Nach dieser kurzen Zeit habe ich das nicht erwartet.
Bin nicht zufrieden mit dem Kundenservice. Das Gerät an sich gefällt mir sehr. Ich würde allerdings nicht nochmal kaufen, wenn der Kundenservice nicht passt.

14. april 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere