After a little problem with one of my 3 boxes not being delivered I rang customer service I got to speak to a lovely lady called Kate What an asset she is to Home Furniture She went above and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact th... Se mere
Virksomheden har svaret
I ordered over a week ago, paid in full and my order has still failed to arrive it was due last Thursday and it still hasn’t arrived. Really disappointed, I have emailed and reached out to customer se... Se mere
Virksomheden har svaret
When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Kontaktoplysninger
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannien
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3,9
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Can’t say anymore than items perfectly…
Can’t say anymore than items perfectly as described, in perfect condition. Delivered on requested date and on time. Thanks!
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Matt!
Thank you for taking the time to leave us a review.
We're delighted to hear your items arrived in perfect condition and right on time. It's great to know everything met your expectations.
Thank you for choosing us! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Overpriced with bad instructions
The drawers were of cheap construction and had awful instructions. This has resulted in an overpriced chest of drawers that doesn’t even look good.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Matthew!
Thank you for taking the time to leave us a review. We're sorry to hear about your experience.
Unfortunately, we are unable to locate any orders under this name. If you get in touch with our customer service team, we'll be more than happy to assist and help resolve any issues.
Best regards,
Own Furniture
Excellent all round
Excellent value, excellent service, could not have done any better. OWN Furniture will be my first go to in future 👍👌🏻
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Nikki!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear you're happy with the value and service you received. It means a lot to know we'll be your first choice in the future!
We look forward to helping you again soon.
Best regards,
Own Furniture
Poor company .poor service
Poor company .poor service, goods poor quality, I would not buy from these again, the wardrobe was damaged, por quality, when complaned they do nothing, DON'T GET CAUGHT LIKE US and many others,see other reviews.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello Andrew!
We're very sorry to hear you feel this way about your purchase. Please rest assured we are more than happy to get this resolved for you. As of yet, we've not received any clear images of the issues you've mentioned, such as the warped panels. The images provided so far have also been reviewed by our supplier's technical team, who were also unable to identify a fault.
All we need is further evidence, which we've already requested, and once we receive this we'll be more than happy to continue with your case and work towards a resolution.
Best regards,
Own Furniture
Wow!
What a fantastic company! Our new mattress is super comfy and we love our TV unit too. It was very easy to assemble and Will and Katie have been so helpful throughout. I will be recommending them to any who will listen!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Katie!
Thank you for taking the time to leave us a review.
We're delighted to hear you're loving your new mattress and TV unit, and that the assembly was nice and straightforward.
Will and Katie will be so pleased to know they were able to help.
We truly appreciate your recommendation. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Customer service staff both friendly and helpful
First time ordering from own furniture, customer service was 2nd to none. Will was very helpful in dealing with my enquiry and quick response didn't wait long at all for a reply. I will buy from here again their furniture is lovely
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Christina!
Thank you for taking the time to leave us a review.
We're so pleased to hear your first experience with us was a positive one. It's wonderful to know Will was able to assist you quickly and helpfully - we'll be sure to pass your kind words on to him.
We're thrilled you love our furniture and look forward to welcoming you back again soon!
Best regards,
Own Furniture
Terrible experience buying a wardrobe…
Terrible experience buying a wardrobe from this company !
First of all, the order was delayed and after calling customer service (they didn’t even bother to inform me), turned out there were some damaged parts that needed to be replaced. I had to ask them to hurry as I was going away for two weeks and didn’t want them to deliver it when I am away. The order was delivered a day before my trip away, but I didn’t have a time to assemble it.
When I returned, I arranged with a tradesman to assemble the wardrobe, just to discover there was a missing box with some parts of the wardrobe. Emailed customer service right away to demand the missing box (apparently it was the box with damaged through transition parts). Had to ask tradesman to come back another time when all boxes delivered. When the last box arrived, tradesman discovered that the parts in that box were damaged. But I couldn’t bother to send them back and forward anymore - I paid already tradesman for the labour and he just got on with the assembly.
Highly disappointed and dissatisfied, I emailed Own Furniture Customer Service asking for some sort of compensation, but they refused and offered to send replacement for damaged parts. I sent them the number of damaged parts that needs to be replaced, but still one week on and no sign of dispatching… What can I say ?
I am so frustrated by such poor and unprofessional service ! Strongly do not recommend to buy from them.
The quality of the wardrobe isn’t that great either - you’d find a better quality from IKEA. Despite it’s wide, it’s very short and if you have long clothes to hang on rail, they won’t fit. This is the very reason I’ve chosen this wardrobe, because I have too many long clothes to store and saw a long rail, but it became useless after discovering how low rails hanging. The holders of the rails are placed closer to the doors (not sure why not in the middle), which make clothes sticking out from the wardrobe and pulling wardrobe forward with the weight. All in all very bad and unpleasant experience - costed me way too much stress and inconvenience ! Which do not worth of that value and quality.
4. august 2025
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the frustration caused. I can see that one of the boxes had unfortunately been damaged in transit, but as soon as our customer service team were made aware, a replacement box was dispatched straight away. We do rely on external couriers for deliveries, and in this instance it does seem they let you down with the timing.
We do ask customers to thoroughly inspect all parts before beginning assembly to avoid any further inconvenience. As the wardrobe was assembled with some damage, we were only able to provide replacement parts in this situation. I can see you require just one replacement part, which has since been dispatched for you.
With regards to the hanging rail, the full dimensions and internal photos are available on our product listing to help guide expectations before purchase. That said, we're very sorry again for the stress and inconvenience you've experienced, and if you need any further assistance please don't hesitate to reach out to our team.
Best regards,
Own Furniture
I bought the Hong Kong marble bedside…
I bought the Hong Kong marble bedside cabinet and its beautiful. It was delivered on the day they stated by 2 very friendly and helpful guys. I particularly wanted a fully assembled cabinet as im not the best at flatpack and the only part which needed assembling were the legs. I naively thought they would just be screw in but they were higher grade than that. I contacted customer service, by email, to request the assembly instructions, i really couldnt work it out, and spoke to Will who was fantastic. He apologised they werent included, but in his defence most people probably wouldnt have needed them! He emailed the instructions to me, after they were sent to him, just an hour or so later. Impressive! All in all a lovely item, brilliant communication, good quality and great value. Will be back! 🙂
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Christine!
Thank you for taking the time to leave us a review.
We truly appreciate your wonderful review and we're delighted to hear you love your Hong Kong Bedside Table and that the delivery went smoothly.
It's great to know that Will was able to quickly provide the instructions you needed - we'll be sure to pass over your kind words!
We're glad you're happy with the quality, value, and service, and we look forward to welcoming you back again soon.
Best regards,
Own Furniture
Ordered bedside self assembly unit
Ordered bedside self assembly unit. Twice had to contact them as parts missing. When finally assembled the numbers printed on the pieces don’t run off. They offered my £6.90 They can’t send me new parts as they admit they can’t get numbers to come off. Said because I made it up they can refund me. I’m not going to rub numbers off before its assembled. 🤷♀️ I’m taking it further. AVOID customer service are not aware of the sale of goods act
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the frustration this has caused. We always aim to provide quality products and service, and we regret any inconvenience that may have been caused.
This case is still ongoing and our team are working hard to reach a resolution as soon as possible.
Thank you for bringing this to our attention. We truly appreciate your patience while we work to resolve it.
Best regards,
Own Furniture
Very quick and came at a great time…
Very quick and came at a great time very happy with the experience
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear you order arrived quickly and at the perfect time. It's wonderful to know you're happy with your experience and we really appreciate you sharing it with us!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Ordered some bedside tables that…
Ordered some bedside tables that unfortunately took a very long time to come back into stock so I emailed them and was offered an exchange or refund or to wait I waited a bit longer but then decided on a refund I was sent a lovely friendly email offering me an immediate refund which I received within 3 days Was a shame as they were such a great price and really unusual I would recommend for the excellent customer services
Thank you so much x
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Violette!
Thank you very much for taking the time to leave us a review.
We're so sorry the bedside tables weren't available sooner, but we're so glad our team could assist you quickly with your refund. It truly means a lot to know that you would still recommend us, and we truly appreciate your kind words!
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
The quality of the product is great would definitely recommend this company to other people
Very pleasing company to order with ,customer service couldn't of been more helpful.
5. august 2025
Besvarelse fra Own Furniture
Hi Christine!
Thank you so much for taking the time to leave us a review.
We're so pleased to hear you're happy with both the quality of your product and the service you received.
Thank you as well for recommending us - it truly means a lot!
If you need anything in the future then please do not hesitate to contact us.
Best regards,
Own Furniture
Besvarelse fra Own Furniture
Hi Sel!
Thank you very much for taking the time to leave us a review.
We're delighted to hear that you're happy with your shoe cabinet and that the delivery and assembly were both smooth.
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
Great service
I ordered a wardrobe and a chest of drawers both were shipped together and said they both arrived, however only one item arrived customer service were fab and chased this up for me just been delivered, the quality of the products is great I love them thank you
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Grace!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with both you wardrobe and chest of drawers, and that our customer service team could get everything sorted for you.
It's wonderful to know you're pleased with the quality of your new furniture, and we truly appreciate your kind words.
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
Very poor and damaged wardrobe
Very poor wardrobe. Most of it was damaged wood. I had to patch the wardrobe up. Do not buy from this company. The wardrobe are not strong and very very very poor and weak quality wood
17. juli 2025
Besvarelse fra Own Furniture
Hello Mariam!
Thank you for taking the time to leave us a review.
We're very sorry to hear about this. We can see that you haven't been in touch with our customer service team to make us aware of these issues. Typically, our suppliers need to be notified within 14 days of you receiving your order, however we can still get this resolved for you. A member of our team has reached out via email so please do get in touch so we can ensure your product is up to standard.
Best regards,
Own Furniture
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're thrilled to hear that the timing worked out perfectly and that you had such a great experience.
If you need anything in the future please do get in touch.
Best regards
Own Furniture
Purchased table and chairs
Purchased table and chairs, table was damaged by the delivery company. Contacted OWN customer service who arranged for a replacement table to be sent out. Received updates from OWN regarding replacement table and a follow up email ensuring everything was OK. Table and chairs are perfect and their customer service was excellent.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're sorry to hear your table was damaged in transit, but we're delighted our team could quickly arrange a replacement and keep you updated along the way.
It's wonderful to know you're happy with your new table and chairs, and we truly appreciate your kind words about our customer service team.
If you need anything in the future please do get in touch!
Best regards
Own Furniture
Besvarelse fra Own Furniture
Hello Martyn!
Thank you for taking the time to leave us a review.
We're very sorry to hear about this. We can see that you haven't been in touch with our customer service team to make us aware of these issues. Typically, our suppliers need to be notified within 14 days of you receiving your order, however we can still get this resolved for you. A member of our team has reached out via email so please do get in touch so we can ensure your product is up to standard.
Best regards,
Own Furniture
Very clear instructions
Very clear instructions - use of colours very helpful - good quality pieces too and well constructed
15. juli 2025
Besvarelse fra Own Furniture
Hi James!
Thank you for taking the time to leave us a review.
We're so pleased you found the assembly instructions clear and the colour guides helpful, and that you're happy with the quality and construction. Your kind words mean a lot to us!
If you need anything in the future please do get in touch.
Best regards
Own Furniture
Besvarelse fra Own Furniture
Hi Robert!
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with the bed frame and found it easy to assemble.
If you need anything in the future then please do get in touch.
Best regards
Own Furniture
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.