Korzystam z usług OVH od wielu lat, może to 10, a może więcej. Najlepiej to świadczy o wysokiej jakości obsługi. Ceny są bardzo dobre, a i usługi świadczone są na dobrym poziomie. Jeśli mam jakiś prob... Se mere
Virksomheden har svaret
Lokation
Skift lokationSwobodna 1, 50-088 Wrocław, Krzyki, PL
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dzień dobry, Ogólnie, jestem rozczarowany. Dwa razy znikły mi globalne statystki dla domen - blogów, które prowadziłem na OVH. Rozmowy z konsultantami nie zawsze były dla mnie satysfakcjonujące. C... Se mere
Virksomheden har svaret
Chciałbym podzielić się bardzo pozytywnym doświadczeniem z obsługą klienta OVHcloud. Moje zgłoszenie numer CS15573709 zostało obsłużone bardzo szybko, rzeczowo i z dużą życzliwością. Otrzymałem ja... Se mere
Virksomheden har svaret
Chciałbym serdecznie podziekowae za pomoc, jakiej udzielono mi w zakresie hostingu, dzialania strony oraz administracji panelem OVH. Otrzymane wsparcie było konkretne, rzeczowe i przede wszystkim s... Se mere
Virksomhedsoplysninger
Om OVHcloud - Poland
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
Swobodna 1, 50-088, Wrocław, Krzyki, Polen
3,5
Middel
121 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Informacja była pełna i rzeczowa.
dostałem pełna informację, odpowiedź jasna na wszystkie moje pytania. Jedynym kłopotem, to znaleźć nr. telefonu, e-mail czy nawet okno czatu.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello,
Thank you so much for your detailed feedback!
We're really happy to hear that our explanation helped answer all your questions clearly.
We understand that finding our contact channels can sometimes be tricky — we’ll make sure to share this with the teams in charge of improving accessibility.
Please know that you can reach us anytime by phone, chat, support ticket, or on social media if you ever need further assistance.
Best regards,
Dieynaba K.
Duże zaangażowanie i błyskawiczna pomoc.
Problem został rozwiązany w czasie poniżej 1h.
Bardzo miła obsługa i duże zaangażowanie w rozwiązanie problemu. Pełna satysfakcja.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Michał,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that our support team was able to resolve the situation quickly.
This is exactly what we aim to achieve, to offer an optimal experience to all of our users.
We are also very happy to read that you appreciated the quality of our service and the commitment of our teams.
It is through feedback like yours that we can continue to improve and innovate to meet the needs of our customers.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reklamacja płatności
CS12929167 zgłoszenie spowodowane moim niedopatrzeniem rozwiązane bardzo szybko i pro-konsumencko, korekta nieplanowanej płatności, wystawienie nowego zamówienia. perfekcyjnie.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Artur,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime R.
Nie polecam tej firmy
Nie polecam tej firmy. Absolutnie niewiarygodna korporacja. W związku z kradzieżą mojej karty kredytowej, zablokowano mi dostęp do serwera, ponieważ nie zadziałała opcja płatności cyklicznych. Jak się o tym dowiedziałem, opłaciłem serwer. Okazało się, że nie ma na nim oprogramowania, którego kopii niestety już nie posiadam. Odpowiedź firmy na moje zgłoszenie: „dziękuję za kontakt z OVHcloud i przepraszam za wydłużony czas odpowiedzi.
Z przykrością informuję, że serwer vps-………..vps.ovh.net został usunięty w dniu 2025-11-19 w wyniku braku płatności za fakturę z dnia 2025-10-02.
Widzę, że opłacił Pan fakturę już po usunięciu serwera.
Niestety, dane na serwerach nie są przechowywane po usunięciu usługi. Były one przechowywane podczas zawieszenia, lecz na ten moment usługa jest już usunięta i nie ma możliwości jej odzyskania.”
Nie czytam wiadomości, które lądują w spamie. Wystarczył sms z informacją o braku płatności.
Najgorsza serwerowania z jaką miałem styczność.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Piotr,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Dotyczy zgłoszenia CS12826966
Dotyczy zgłoszenia CS12826966; pan Bartosz B. jest bardzo kompetentnym i uprzejmym konsultantem. Sam narobiłem trochę zamieszania ale wszystko zakończyło się sukcesem, również z pomocą pana Bartosza.
Dziękuję i pozdrawiam - Bogusław Knapik, kb1352-ovh
17. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Mauri,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted that our advisor Bartosz has been able to help you resolve the situation in an efficient and courteous manner.
We are proud of our support team who work hard to deliver an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Brak możliwości kontaktu - wpisując kod do logowania informacja że niewłaściwy format
Obecnie nie ma możliwości kontaktu.
Zobaczcie ewentualną odpowiedź pod tym postem. Będzie coś w stylu że nasze doświadczenia są dla nich ważne.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can act on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Państwa konsultant Pan Maksymilian jest bardzo profesjonalny, pomocny oraz uprzejmy w rozwiązaniu mojego problemu. Tak powinna wyglądać pomoc techniczna
Państwa konsultant Pan Maksymilian był bardzo pomocny, otwarty i uprzejmy aby rozwiązać mój problem tj. niedziałającej skrzynki mailowej. Od blisko 10 lat korzystamy z usług OVH. Pierwszy raz konsultant był otwarty na pomoc, a do tego komunikował się zrozumiałym językiem (tzn. nie mówił w języku typowo informatycznym). Tak powinna wyglądać prawdziwa pomoc techniczna. Rozmowa z człowiekiem, który rozumie problem i chce pomóc w rozwiązaniu. Panie Maksymilianie - jeszcze raz dziękuję. Klasa światowa !
20. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
hello Darek,
I take the liberty of replying to you in English. I hope this is okay with you.
The entire OVHcloud technical team would like to thank you for your message on Trustpilot.
We are truly delighted to hear that you were satisfied with our support, and especially that our consultant was able to assist you in such a professional, clear, and helpful way. This is exactly the standard of genuine technical assistance that we aim to provide every day.
We remain at your disposal for any questions or concerns you may have, whether by phone, support ticket, live chat, or through our social media channels.
Thank you for choosing OVHcloud and for your continued trust over the past 10 years.
Best regards,
Dieynaba K.
I am really positively surprised by the…
I am really positively surprised by the level of service at OVHcloud – even in an unusual situation, the company showed exceptional flexibility and a genuine willingness to help. The staff treated my case individually and found a solution perfectly tailored to my needs. Such dedication makes me confident in recommending OVHcloud to anyone who values professionalism and building good customer relationships. Thank you for the support!
6. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Kamil,
Thanks a lot for your excellent rating ⭐⭐⭐⭐⭐
We’re delighted that your experience reflected the standards we strive for.
At OVHcloud, we’re committed to being a trusted partner for your success.
Best regards,
Homéfa S.
Bad customer service experience
Bad customer service experience. I waited a long time for a response and got something that wasn't helpful at all! I'll probably have to wait a long time for a response again.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding.
Best wishes,
Your OVHcloud advisor.
^LaiM
vps hasło nie działa jak chcesz zwrócić…
vps hasło nie działa jak chcesz zwrócić pieniądze to formularz pokazuje błąd
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Obsługa klienta w OVH to kpina
Obsługa klienta w OVH to kpina. Od 2 tygodni jeden z moich serwerów bare metal ma awarię dysku i nie działa. Pomimo wielu telefonów i wpisów w ich systemie ticketowym nie zrobili NIC by naprawić awarię.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Jacek,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Thank you for your understanding, and look forward to your return. Have a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
cloud web hosting is really bad
TL;DR: Web Cloud Hosting plans are meant for a single website, even if you can technically run more, it's likely bad idea. And support is painfully slow.
Looking at the webpage for web hosting, I can see 10 websites limit, 4 databases limit and upsell to get more databases. Okay, fair enough, thats the way they want to do it.
Proceeded to purchase the setup, both hosting and extra databases package (even during purchasing the web hosting plan, it automatically suggested to get databases).
So far, so good.
I started migrating websites, I have 7 of them that I wanted to install on OVH. No problem. SSH access makes things easier (you can actually edit `.ssh/authorized_keys` and it is respected, which credit where credit is due - is good). I used up all 4 databases from the hosting plan, and switched to the DB server add-on for next databases.
First snag was, that connections to the database time out. And yes, I've double and triple and even quadruple checked, its not PEBCAK kind of issue. The databases have in the allowed IPs section hosting permission checked, so it should work.
Next, the PHP configuration is practically non-existent. All web hostings provider I ever used before allow option that I can adjust some php.ini variables, for example disable functions, etc. OVH allows just to set PHP version. Globally. For all websites. This gave me some thoughts that maybe the websites aren't exactly separated. Lo and behold, they are not. Again, quite insecure practice, on scale from 0 to 10, in context of hosting few independent of WordPress sites, I would call it solid 8/10 issue, deal breaker if I knew in advance.
Okay. Let's try support. To cancel or at least get the databases t/o sorted out. Lets just say that... support was unhelpful. First, they want me to wait 30 minutes to get clearly zero human intervention reply based on category (So why 30 minutes, not 1 second? That wait to get autogenerated boilerplate shouldn't happen... Highly disrespectful of my time, I feel straight up insulted by it). Than it took them so long to respond, I exchanged few emails with competitors, found few hosting providers that provide what I expect, had enough time to confirm few details with few email round trips.
But during the support process it clicked for me. They mean the service to be for a single website only - it makes sense for such cases. Extra databases maybe for aux systems, for example standalone PHP backup solution (like akeeba standalone). Looking at that, the entire setup makes drastically more sense.
Additionally, a side note, while working to migrate the website I stumbled upon weird issue, that when I load the WordPress site, some images won't load, and I initially thought "just WP things". However later uppon closer inspection, it's quite interesting - it's specific to host, as the host literally refuses to serve the images in whole, while browser screams about `net::ERR_HTTP2_PROTOCOL_ERROR 200`. Probably something about single site refresh doing many concurrent requests (+- 120, 3.7Mi w/o cache). Some debugging later, and I believe that the server literally cuts off on TCP level connection in middle of serving some of the images, that I can open in new tab perfectly fine. So for once I have problem with WordPress that I can blame on host, not on WordPress.
So now, I have no refund, paid for year of hosting, that within first hours of attempting to use it I learned that it is not a product, that I was led to believe via their descriptions I get, and I will need to pay for another hosting in another company anyway. This entire OVH ordeal left me far beyond frustrated.
Update: some days later managed to get refund. Didnt know this is even possible with ovh. +1 star for that
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Antoni,
Thank you for contacting us about this situation.
We’re sorry to hear about the difficulties you experienced with our Cloud Web services and during the migration of your sites.
Your Trustpilot review helps us understand where we need to improve. To look into your case in detail and give you an accurate response, could you please provide your OVHcloud account ID (e.g., xx12345-ovh)?
We appreciate your cooperation, and your feedback will help us address the challenges you faced.
Thank you again for your time.
Dieynaba K.
Szybka reakcja i konkretna pomoc
Szybka reakcja i konkretna pomoc w dokładnie tej sprawie jaką zgłosiłem. Konsultantka bezbłędnie zrozumiała z czym miałem kłopot i o co mi chodziło.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Bartosz,
Thank you for your feedback on Trustpilot.
We are delighted to hear that our technician has been able to provide you with quick and concrete assistance to resolve the situation encountered.
At OVHcloud, we strive to provide a high-quality user experience and effective support. We are pleased to see that we have been able to meet your expectations in this specific case.
We continue to improve our services and support to meet our customers needs effectively.
If you have any further questions or need help, please feel free to contact us by phone, ticket, Live Chat or social media. We are here to help.
Thank you again for choosing OVH, and for sharing your experience with us. Have a great day.
Best wishes,
Your OVHcloud team.
^LaiM
Polityka przedłużania domen i…
Polityka przedłużania domen i zmieniania płatności na automatyczne odnowienie nie zgodna z prawem. Sprawa zgłoszona do UOKIK
1. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello,
I'd like to continue our exchange in English. Thank you for your understanding.
Thank you for reaching out regarding this matter. We are sorry to hear about the difficulties you experienced with our domain renewal policy and automatic payment setup.
Customer feedback is very important to us and helps identify areas for improvement.
To review your situation and find a proper solution, I have sent you a request for more information. Please reply with your OVHcloud account ID (xx12345-ovh).
[EDIT : Thank you for sharing your information. As stated in the regulations, you have linked a valid payment method to your account. Domain renewals are automatically processed through this payment method, and to disable automatic renewal, it must be done at least 31 days before the renewal date. You can consult the full terms here: https://bit.ly/4pQQxen. Thank you for your understanding.]
Thank you for your patience and cooperation.
Best regards,
Dieynaba K.
Tragedia
Tragedia, nic nie działa. Cały panel klienta jest tak skonstruowany, żeby wyciągnąć pieniądze za najbardziej podstawowe rzeczy. Niczego nie da się normalnie skonfigurować. Ani DNS, ani konta email ani nic. Omijać szerokim łukiem.
The service is tragic. The whole admin panel is constructed to get you to buy new services. Nothing can be configured normally. No DNS, no email, no nothing. You get 100 email but only on one domain, info you get AFTER you purchased the server. Every other email has to be payed extra. This service provides sucks so bad I strongly advise not to buy anything from them. They have no normal support, no nothing.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Roman,
I'd like to continue our exchange in English. Thank you for your understanding.
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you are facing with the configuration of your services.
We are constantly working to improve both our services and our support, in order to provide a better customer experience.
I have just sent you a request for more information by email so that we can analyze the situation. Could you please reply to that email and provide your OVHcloud account ID (for example: xx12345-ovh)?
[EDIT: Thank you for sharing your information. I have just created a ticket on your customer account so that we can continue our discussion and help you finalize your settings under the appropriate conditions. See you soon on the ticket CS12009965.]
Your Trustpilot review helps us understand where we need to improve, and we would like to investigate this case as quickly as possible.
Best regards,
Dieynaba K.
Firma całkowicie nieosiągalna, dużo ściemy w ofercie
Firma całkowicie nieosiągalna. W stopce jest infolinia, ale po zadzwonieniu na nią nie ma w ogóle możliwości kontaktu z człowiekiem. Słucha się regułki o konieczności odwiedzenia strony i jedyne opcje na IVR to odsłuchaj ponownie lub rozłącz się. Wiele cenników tej firmy jest opisana kuriozalnie, jest cena, ale bez informacji czy to koszt jednorazowy, za miesiąc, za rok... Wiele ich usług to marketingowa ściema, piszą na przykład o hostingu, że to Multisite, czyli możesz hostować wiele domen na nim, ale nie piszą, że nie pozwolą Ci założyć skrzynek e-mail w tych domenach i możesz mieć tylko skrzynki dod jedną domeną. Pomoc techniczna bardzo słaba - pracują na niej ludzie, o których powiedzieć, że nie potrafią się komunikować to nic nie powiedzieć. Nie czytają zgłoszeń, odpowiadają formułkami, trzeba kilkukrotnie wyłuszczać problem, aż ktoś się nim zajmie. Bez ogromnej cierpliwości i wielokrotnego powtarzania zgłoszeń nie można nic załatwić.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Maraski,
Thank you for taking the time to share your experience with our services.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We do our best to respond to most of the usual requests through our website, guides and interactive voice service, in order to facilitate access to our agents.
I am also sorry that you have found some information on our website to be unclear, in particular regarding the prices and features of our services which are regularly updated : https://www.ovhcloud.com/pl/web-hosting/
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the various difficulties encountered as well as your exchanges with our teams, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
Absolutnie NIE POLECAM !!
Absolutnie NIE POLECAM !!!
1. Jeśli masz jakiś problem, będziesz miał problem z ich rozwiązaniem - nie ma z nimi kontaktu.
2. Drogo
3. Kupa niedociągnięć
15. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Alicja,
We are really sorry to read such feedback.
At OVHcloud, we are constantly improving our services and support.
Taking this opportunity I would like to ask you for your OVHcloud ID(aa0000-ovh or 0000-0000-00). This will allow me to check what happened.
Best regards,
Homéfa S.
terriable support
7. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Sebastian,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Dramat
Dramat! System tak skomplikowany, że bardziej zagmatwać się go już chyba nie da. Brak jakiejkolwiek logiki :( Zero pomocy. Cały czas człowiek rozmawia z robotem lub dostaje porady z dupy :(
Niestety to najgorszy hosting na jakim kiedykolwiek pracowałem :(
3. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Marcin,
We appreciate you taking the time to share your experience with us.
OVHcloud teams are committed to providing you with quality services and support.
Support is available by phone, Livechat, by creating a ticket, and on our social networks.
We would like to understand what happened. Therefore, you will receive a request for information, and we invite you to respond so that we can further assist you.
Best regards,
Homéfa S.
Nieuczciwa reklama usługi backupu – czas oczekiwania 9 godzin! (Zgłoszenie CS11470948 z 24.08.2025)
Korzystam z usług OVH od lat, jednak poziom obsługi klienta i sposób realizacji usługi zautomatyzowanego backupu (Autobackup) w ostatnim czasie przekroczył granice akceptowalności.
W dniu 24.08.2025 (zgłoszenie numer CS11470948) próbowałem skorzystać z opcji przywrócenia kopii zapasowej VPS. Próba zakończyła się komunikatem błędu: „Wystąpił błąd podczas podmontowywania backupu na serwerze VPS.” – problem zgłoszony, brak realnej pomocy.
Kopia została przywrócona dopiero po 9 godzinach, co czyni usługę zupełnie bezużyteczną w przypadku pilnych sytuacji. Tymczasem OVH reklamuje Autobackup jako:
„szybkie i niezawodne przywracanie danych w Panelu klienta”
Jest to wprowadzające w błąd stwierdzenie marketingowe, które nie ma pokrycia w rzeczywistości – czego dowodem jest zarówno moje doświadczenie, jak i wymijające, powtarzające się odpowiedzi supportu (np. „czas nie jest gwarantowany”, „może Pan zmienić serwer” itp.).
Co gorsza, nie można natychmiast zrezygnować z usługi, mimo że jest całkowicie nieprzydatna – w moim przypadku, jej wyłączenie będzie możliwe dopiero w lutym 2027!!!
Obecnie zamierzam złożyć skargę do Rzecznika Praw Konsumenta, a także zawiadomienie do UOKiK w sprawie nieuczciwych praktyk rynkowych.
Zamiast „szybkiego backupu”, otrzymujesz niepewny dostęp do danych po wielu godzinach oczekiwania i braku reakcji na zgłoszenia. Nie polecam tej usługi w żadnym scenariuszu wymagającym realnego bezpieczeństwa danych.
Zgłoszenie: CS11470948
Data incydentu: 24–28.08.2025
24. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Poland
Hello Mlattari,
We thank you for taking the time to detail your feedback.
At OVHcloud, we offer quality services and support.
In the case of automatic backups, they are fast. However, the execution speed to recover a 10 GB backup will not be the same for a 1 GB storage for example.
We think that’s what our coordinator explained to you in the support ticket without wanting to close the exchange quickly.
All the teams remain committed to the satisfaction of our community on all subjects.
We remain available through our usual channels if you need.
Best regards,
Homefa S.
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