Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Se mere
Virksomheden har svaret
Lokation
Skift lokationOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Se mere
Virksomheden har svaret
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Se mere
Virksomheden har svaret
I signed up to OHV, also because of the 200€ Free Trial offer they promoted. After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om OVHcloud - Germany
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Tyskland
3,0
Middel
49 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We’ve been an OVH customer for 5 years…
We’ve been an OVH customer for 5 years and our experience has been excellent throughout this entire period. Their infrastructure is stable, high-performance, and well-optimized for a wide range of needs, from dedicated servers to cloud solutions.
The technical support team has always been prompt, professional, and truly committed to helping every time an issue arose. They were always on point with quick and effective resolutions.
We confidently recommend OVH to anyone looking for reliable hosting services and a long-term, trusted technology partner.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Alexandru,
We're delighted to hear that you've had an excellent experience with OVH over the past 5 years! Your loyalty and trust in our services mean a lot to us, and we're committed to continuing to provide the high level of service you've come to expect from us.
Our technical support team is dedicated to providing prompt, professional, and effective resolutions to any issues that may arise, and we're glad to hear that they've been able to meet your needs.
We're proud to offer a wide range of hosting services, from dedicated servers to cloud solutions, and we're constantly working to improve and expand our offerings to meet the evolving needs of our customers.
Thank you again for your kind words and for recommending OVH to others. We're honored to have customers like you who appreciate our efforts to provide the best possible service.
Best regards,
Homéfa S.
OVH Deutschland existiert nicht mehr.
OVH ist per mail nicht mehr erreichbar.
Es gibt nur noch telefonischen Support in englischer Sprache.
Ich habe ein verfügbares Produkt bestellt und auch sofort bezahlt aber keine Bestätigung per mail erhalten.
Dann heisst es, es dauert noch ca. einen Monat.
Mit viel hin und her wurde der Auftrag storniert.
Doch mein Geld werde ich nicht wieder bekommen.
Auf meine Frage ob die deutsche Firma noch existiert wurde mir bestätigt das sie nicht mehr existiert.
Das ist die Antwort vom Support .DE und .COM :
"We would like to inform you that this mailbox is no longer in use and your email will not be reviewed by the OVHcloud support team."
Das ist die Antwort vom Support .DE und .COM
Nachtrag:
am 4.12.2025 wurde ich von OVH wegen meiner Bewertung angeschrieben:
I take the liberty of replying to you in English. I hope this is okay with you.
Was meine Bewertung wieder bestätigt.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you for sharing your experience with us on Trustpilot. We’re sorry to hear that you had difficulties reaching our support and with your recent order.
We take your feedback very seriously and are committed to continuously improving our services to offer the best possible customer experience.
I’ve sent you a request for more information so that we can review your case in detail. Please reply to it with your OVHcloud account ID, which you can find in the email you received (for example, xx12345-ovh).
We understand that ease of use and accessibility of support are key factors when choosing a service provider.
[EDIT : Thank you for sharing your information. I have created ticket CS13746406 and have just sent you an email from this ticket to clarify the situation and provide you with all the necessary assistance from our technical support team.
I kindly invite you to review this email and provide me with your feedback in response.]
We’re continuously working to improve these areas, and we sincerely thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
Wrongfully terminated by their legal department, being ignored
Ordered a VPS as a load balancer. Was working perfectly for a week. Earlier had a support request and it was very fast. Until on 20th Nov 2025 my VPS got terminated due to "breach of contract". As logs and explanation they said that I was [allegedly] DDoSing an IP address. Can you guess which IP address I "DDoSed"? MY OWN! The IP address of a host that I OWN AND MANAGE. I have an HTTP endpoint on that host which resolves back to my OVH account, yet no response and no reaction. Support says "we can't do anything, decisions by legal department are irrevocable". I wrote a letter to their legal department, being ignored for 3 days (that would be okay for some inquiry, but that's downtime, not just some problem). Their super fast support disappeared AS SOON as I asked them to ping legal department so they can get back to my case faster, as it's an urgent matter.
Please, don't do business and don't trust this company. They tell that they protect you but then their automatic system falsely decides that you're violating something and you're done.
UPDATE: 5 days later, they still ignore me everywhere. The support team here, on TrustPilot asked me for details and VANIHSED as well as soon as I gave my account ID and NIC handle. Just no response at all. Reddit gave same result. Replied to my post within a few hours, gave them my NIC handle, account ID and name in PMs, they first got the wrong VPS and said that the matter was resolved. As soon as I corrected that they had the wrong VPS and pointed them (again) to the terminated VPS, they ghosted me. Unbelievable
20. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Oleksandr,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I confirm the information you received via the open support tickets. When a VPS is in its first month of activation, if the anti-hacking system is triggered three times due to detected illegitimate traffic, this results in a breach of contract.
During the first anti-hacking activation, if you considered the traffic detected by the anti-hacking system to be legitimate, you could contact us so we could perform an analysis and adjust the anti-hacking detection thresholds, for example.
If you subscribe to a new VPS, we could do this, and a refund for the first VPS with a breach of contract would be possible.
Regards,
Maxime.R
LOST TIME!
I spent a whole day trying to figure out why I can't connect to the VPS. No answer by TICKET!
LOST TIME!
20. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Robert,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process tickets (24 hours to 48 hours).
We also strive to cover the majority of common requests via our website and guides.
You can also contact us by phone via Live chat or social networks to reduce these delays.
In order to analyze the different exchanges with our services, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
To be honest
To be honest, I'm really annoyed with OVH/customer service. Every request/action takes days, and often the responses from customer service are useless because they are not helpful and often require multiple follow-up questions.
I currently have the following problem: I rented a server in Germany at the Limburg data center from OVH Global via OVH Netherlands Amsterdam and a server in France at the Roubaix data center, where I rented both servers. I connected them with a VRACK so that both can communicate via a private network. At the time, I didn't realize that if I rented an additional server in the US, I wouldn't be able to integrate it into the existing VRACK because the OVH website advertises that the VRACK service can communicate globally and across data center and country borders, but it didn't specify that this is only possible if all servers are booked via OVH US LLC , i.e., the American OVH branch. So I booked my storage server with OVH Netherlands in Limburg with a contract term and a discount.
Unfortunately, I now have to cancel all servers at OVH Global Netherlands with special termination and then rebook all servers at OVH US LLC. Unfortunately, OVH Global customer service is either incompetent or does not understand what I want from them. I opened a ticket and requested a special cancellation because it is not possible to connect the German server to the French and US servers with the VRACK service without OVH Cloud Connect, and that is simply too expensive just to replace the free VRACK service.
I'm just annoyed that I'm forced to cancel all servers because of the poor advertising/information about the OVH VRACK service on the OVH website. If OVH had clearly and openly stated on the website that the VRACK service/ adding US servers is not possible unless all servers are booked through OVH US LLC, I would have booked all servers directly through the US branch and I would not now have the hassle with support and would not have to argue about a special termination. I also do not understand why support does not simply approve the special termination, since I am remaining loyal to the company and am simply rebooking with the other branch and not switch to the competition.
These errors, the effort and annoyance could have been avoided with decent and accurate information. I now have to have everything sorted out before November 15, 2025, and rebook all servers so that I can copy all data from the old storage server to the new one without data loss and without having to pay for the old storage server for another month and can book the new one directly.
I am still hoping to find a solution so that I can rebook my server with all discounts at OVH US LLC.
This concerns the OVH account sf861747-ovh and ticket CS12635115.
Addendum: The ticket has been open since November 1, 2025. Today is already November 13, 2025, and unfortunately there has been no clarification to date, even though it escalated days ago, according to the ticket handler.
The day after tomorrow, on November 15, 2025, the server must be paid for again for another month, and if the server is deactivated because no new payment is made, I will not be able to transfer my data because it takes up to 72 hours for the new server to be provided, plus 2-5 days for data transfer.
I hope OVH finally gets everything sorted out and can credit me a few days for the server as a gesture of goodwill so that it runs longer than November 15, 2025, and I can transfer the data after receiving the new server.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Fabian,
Thank you for bringing this matter to our attention. We apologize sincerely for the challenges you've faced with the VRACK service and the complexities of server configurations across different regions.
At OVHcloud we are taking immediate steps to address your concerns. Your ticket (CS12635115) has been escalated to the dedicated team.
We appreciate your loyalty and want to ensure that this transition is as smooth as possible.
We are also reviewing our website content to prevent similar issues in the future. Clear communication is a priority for us, and we regret that we fell short in your case.
Thank you for your patience and for giving us the opportunity to make things right.
Best regards,
Homéfa S.
Meine Erfahrung mit OVH
Ich Nutze jetzt seit ungefähr 1 Monat OVH für Domain als auch VPS, Bisher keine Probleme und kann nur positives über diesen Hoster sagen.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Max,
Please share your positive experience with OVHcloud on Trustpilot.
We are delighted to hear that everything is going well with your domain name and your "VPS".
We continue to work hard to provide you with an optimal experience and to maintain this quality of service.
We're glad to know that you're satisfied with that.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Your OVHcloud advisor.
^LaiM
Deutlich besser geworden
Seit meiner letzten Bewertung hat sich bei OVH einiges getan, und ich habe dem Anbieter erneut eine Chance gegeben.
Aufgrund einiger Komplikationen mit einem anderen Anbieter haben wir nach einem neuen, kostengünstigen Hosting-Provider gesucht, der BYOIP unterstützt. Dabei konnten wir unsere IPv4-Adressen wirklich schnell importieren und problemlos überall einsetzen, sei es auf VPS, Loadbalancer oder anderen Diensten. Die Zuweisung verlief durchweg unkompliziert und intuitiv. (Auch der Support war schnell zu erreichen und hat binnen 6 Stunden jegliche Fragen und Probleme klären können).
Auch das Anmeldeverfahren hat sich verbessert: Diesmal wurde mir nicht erst das Geld abgebucht und anschließend ein Identitätscheck durchgeführt, was den Start deutlich angenehmer machte.
Einziger Kritikpunkt: Ich habe während der normalen Arbeitszeiten einen Rückruf von einem Sales-Team-Mitarbeiter angefordert. Ich wurde zwar zeitnah kontaktiert, allerdings nicht von einem deutschsprachigen Mitarbeiter. Das wäre an sich kein Problem gewesen, allerdings gestaltete sich die Kommunikation auf Englisch als sehr schwierig. Direkt nach Annahme des Anrufs hieß es zunächst „A moment please“, daraufhin wurde ich etwa 10 Minuten mit Wartemusik vertröstet. Danach musste ich dem Mitarbeiter erst erklären, worum es mir eigentlich geht. Aufgrund der Englischkenntnisse des Mitarbeiters war dies recht mühsam. Außerdem hörte ich im Hintergrund etwa 20 weitere Personen, was die Kommunikation zusätzlich erschwerte. Als Business-Kunde hätte ich hier etwas mehr Qualität erwartet.
Trotz dieses kleinen Mankos bin ich insgesamt wesentlich zufriedener mit den Leistungen von OVH als noch vor einigen Jahren.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Guten Tag Robin,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit OVHcloud zu teilen.
Wir freuen uns, dass Sie bei unseren Diensten erhebliche Verbesserungen festgestellt haben, insbesondere was den Import Ihrer IPv4-Adressen und den einfachen Registrierungsprozess betrifft.
Wir freuen uns auch, dass unser Support-Team Ihre Fragen und Situationen effizient und schnell lösen konnte. Dies ist ein wesentlicher Aspekt unseres Dienstes und wir sind bestrebt, die Qualität unseres Supports weiter zu verbessern.
Wir nehmen jedoch Ihren Kommentar zur Kommunikation mit unserem Vertriebsteam zur Kenntnis.
Wir wissen, dass die Kommunikation auf Englisch schwierig sein kann, und bedauern, dass Sie nicht wie gewünscht mit einem deutschsprachigen Mitarbeiter in Kontakt gebracht werden konnten. Wir werden Ihre Anmerkungen berücksichtigen, um die Qualität unseres Kundendienstes zu verbessern, insbesondere im Hinblick auf die mehrsprachige Kommunikation.
Vielen Dank, dass Sie uns eine weitere Chance gegeben und uns Ihr Feedback gegeben haben.
Wir freuen uns, dass Sie mit unseren Diensten insgesamt zufrieden sind, und sind bestrebt, Ihre Erwartungen weiterhin zu erfüllen.
Mit freundlichen Grüßen
Ihr OVHcloud Berater.
^laïm
Completely disastrous server down
Completely disastrous server down.
More than 24 hours and no response.
Wouldn't recommend even to my company competitor.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Diego,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
OVHCloud, Doing Everything Right
Super Impressed with the service of OVHCloud, everything working flawlessly, minutes to provision stuff, web interface modern and fully of documentation and features, will be migrating my other VPS servers to them in the future.
no complaints from me :)
28. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello there,
Thanks a lot for your excellent rating ⭐⭐⭐⭐⭐
We’re delighted that your experience reflected the standards we strive for.
At OVHcloud, we’re committed to being a trusted partner for your success.
Sincerely
Homéfa S.
No response to mass phishing!
I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their complaint form. And now, 3 weeks later, there has been no response, the number of phishing sites continues to grow.
Although services such as Google Safe Browsing have marked the sites as phishing, the hosting continues to host them.
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Stanislav,
Thank you for the report that you made via our form.
At OVHcloud, we fight against all forms of abuse. Following a report, verifications are conducted by the Abuse team. These checks can take time depending on the response time of the site owner concerned.
The abusive teams do not have access to the content of the servers. You can, while waiting for the response from the Abuse team, make a complaint to the competent authorities of your country.
I have also just sent you a request for information to which I invite you to respond with the abuse reference (example XHGSDIOAD) and the email address used.
Best regards,
Homéfa S.
OVH support with ticket CS11346355
I'd like to provide feedback regarding OVH support with ticket CS11346355. I have made a mistake while ordering dedicated server and OVH support went for an extra mile to understand what exactly happened and provided me with quick reply to rectify my mistake. I've been using OVHcloud since 2018 and I value the opportunity to receive a quick and meaningful reply from their support.
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Vladimir,
Thank you for sharing your experience with our support team regarding CS11346355.
We are delighted to hear that our agents have been able to help you resolve your Dedicated Server situation quickly.
We particularly appreciate your loyalty to OVHcloud since 2018 and are pleased to see that our commitment to providing quality support meets your expectations.
We continue to work to improve our processes and communication to deliver an even smoother and more effective user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Wszystko potrzebuje czasu
Wszystko potrzebuje czasu, a ja jestem w panice. Nie potrafiłem przekazać DNS do Cloudflare; Cloudflare po kilku dniach wywołało problemy przez niepasujące DNS. Do tego jeszcze responder miał problemy u tego użytkownika.
No dobrze, ochłonąłem. Widać, że jesteście bardzo zajęci takimi amatorami jak ja. Gdy skończy się miesiąc, wykupię najmniejszy 25-dolarowy pakiet jako rekompensatę. Sam jestem nonprofit. Będziemy dłużej współpracować, podoba mi się przejrzystość—jak na mój gust, trochę nachodzą boczne paski na widok pośrodku i jest ciężko to ogarnąć, gdzie kliknąć, by się zwineły. Poza tym, profesjonalnie i szybko to lubię, a reszta to tylko moja niezdarność. Mam domenę od paru lat, ale dopiero od 5 dni całkowicie ją doglądam.
Bardzo mnie ucieszyła wiadomość, że będzie mi pomagać wasza doświadczona ekipa, gdy dostarczę dokumenty. Za 10 minut będę z dokumentami... DarkSiders.pl.
Everything takes time, and I'm in a panic. I couldn't transfer the DNS to Cloudflare; after a few days, Cloudflare caused issues due to mismatched DNS records. On top of that, the responder had problems for that user.
Well, I’ve calmed down. It seems you are very busy with amateurs like me. Once the month is over, I will purchase the smallest $25 package as compensation. I am also a nonprofit. We will collaborate for longer; I like the transparency—although, in my opinion, the side bars overlap with the main view and it's hard to figure out where to click to collapse them. Other than that, I like it to be professional and fast; the rest is just my clumsiness. I've had the domain for a few years, but I've only been managing it entirely for the last 5 days.
I was very pleased to hear that your experienced team will help me once I provide the documents. In 10 minutes, I will have the documents... DarkSiders.pl.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Szymon,
Thank you so much for these stars ⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality
support.
Kind regards,
Homéfa S.
Das Menschliche
Trotz Techcompany, wird viel Wert auf das Menschliche gelegt. Es ist jemand da, der dir hilft, sobald du Fragen hast. Man wird außerdem sehr herzlich empfangen :)
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Helena,
Thank you for these 5 stars ⭐⭐⭐⭐⭐
We are delighted to see that our team has been attentive and offers you quality support.
At OVHcloud, every team remains involved in user satisfaction.
We look forward to continuing our collaboration with you.
Sincerely,
Homéfa S.
Besvarelse fra OVHcloud - Germany
Hello,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to respond to all our customers as quickly as possible.
I will pass on your comments to my colleague who has taken in charge your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Why are we landing in the 48 hour order validation again in a timely urgent situation?
Edit: The issue was resolved in time, although multiple paths and multiple requests were needed.
--
This is about order number 225222001. We set up hosted exchange with you on Monday, with the surprise that our order needs 48 hours processing time. When we asked support, they told us that we absolutely had to set up exchange by Friday, as our old hosting contract expires at the weekend. The support agent on the phone explained to us that the 48-hour check only occurs the first time and not for subsequent orders.
With this confidence, we bought the necessary hosted exchange licenses on thursday (yesterday), trusting that the order would go through immediately. And we ended up in the 48 hour check again!!! We absolutely have to make the migration today (Friday 21.03.25) as our contract with the old hoster expires at the weekend. I have contacted telephone support twice today and chat support twice and they don't want to speed up the validation of our order. The fact that we were told that validation will not happen again for subsequent orders is being ignored.
If the validation can still be carried out today, I am happy to withdraw the rating. But if the order won't be processed today, our business will be impacted by that decision.
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello there !
We are sorry to read such feedback regarding the validation of your order.
At OVHcloud, we are constantly improving our services and billing system.
Order validations are part of the security tools available to ensure the proper delivery of services.
We are sorry that the verification delay may have delayed your configuration. It is recommended to start this type of configuration several days or even weeks before putting your services into production.
Our goal is not to have you remove the rating but to help you quickly install your Exchange services.
I see that your addresses are created and your tickets are currently resolved.
Feel free to respond to the ticket, if you have other requests.
Best regards,
Homefa S.
experiencing one of the worst support…
experiencing one of the worst support service with them, the entire company is desync. They close the ticket but the solution is not there. I cancelled all my contracts still they are charging my card and I can't delete my card from there as the system doesn't allow.
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Ahmad,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
In order to delete a credit card from your customer account, you must no longer have any "active" services on it, as described in our guide: https://help.ovhcloud.com/csm/en-billing-manage-payment-methods?id=kb_article_view&sysparm_article=KB0042864
If you have any difficulties with this approach, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the different difficulties encountered, as well as the different exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh) or your customer code "XXXX-XXXX-XX".
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Absolutely dismal support
Absolutely dismal support, even when premium Support is payed for. It takes days to get an answer and the provided answers where never actually helpful, but passiv aggressiv or deflecting. Chatting with live support and one will get redirected to the ticket system... Even for simple stuff like getting a quota increased, because the button on the page is broken.
Edit: about 30 minutes after writing this i finally got my tickets resolved, correcting from 1 to 3 stars.
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Christoph,
I am very sorry to hear that your experience with our customer support team was not up to your expectations.
At OVHcloud, we are committed to offering a quality service to all our customers, and especially those who have subscribed to our premium support.
I apologize for the response times you've had and the quality of the responses you've received, because that's not the level of service we want to provide to our clients, and we're going to take steps to make sure that doesn't happen again in the future.
However, I am glad to hear that you have finally been able to resolve your tickets and I hope you have seen an improvement in our service since then.
We strive to cover the majority of common requests through our site and guides, but we understand that difficulties can sometimes arise.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Our support teams are available to answer any questions or concerns you may have via phone, ticket, Live Chat or social media.
Do not hesitate to contact us again if you need help or want to share more of your experiences with our customer support team.
Have a great day and thank you for your patience and trust in OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
Uwaga na tych złodziei i oszustów OVH…
Hüten Sie sich vor diesen OVH-Dieben und Betrügern!!! Ich wollte bei ihnen einen VPS-Server bestellen. Ich habe die Bestellung Anfang November aufgegeben, den entsprechenden Betrag per Sofortüberweisung auf ihr Bankkonto überwiesen, um den Start des Dienstes zu beschleunigen, die Bank hat alle meine Daten bestätigt und diese Betrüger wollen, dass ich meine Ausweisdokumente usw. scanne Aktivieren Sie den bestellten Dienst. Ich frage mich, was ihr Zweck ist. Ich habe den bestellten Service storniert, weil ich ihnen keine gescannten Dokumente zuschicken wollte, um nicht mit irgendeinem seltsamen Kredit, den jemand unter Verwendung meiner Daten aufgenommen hat, zu Banken und Gerichten gehen zu müssen. Bis heute habe ich die gezahlten Beträge nicht zurückerhalten. Ich bringe den Fall vor Gericht. Für mich sind OVH Diebe und Betrüger. Ich habe bei einem anderen Anbieter einen VPS-Server zum gleichen Preis und zu besseren Konditionen bestellt, die Angelegenheit dauerte 15 Minuten. ACHTUNG bei OVH!!!
Uwaga na tych złodziei i oszustów OVH !!! Chciałam zamówić u nich serwer VPS. Zamówienie złożyłam na początku listopada, wpłaciłam odpowiednią kwotę na ich konto bankowe przelewem natychmiastowym żeby przyspieszyć uruchomienie usługi, bank potwierdził moje wszystkie dane a ci oszuści żeby uruchomić zamówioną usługę chcą od mnie skanu dokumentów tożsamości itd. Ciekawe w jakim celu? Anulowałam zamówioną usługę bo nie wyśle im żadnego skanu dokumentów żeby później nie bujać się po bankach i sądach z jakimś dziwnie zaciągniętym kredytem przez kogoś na moje dane. Do dziś wpłaconych środków nie odzyskałam. Sprawę kieruję do sądu. Dla mnie OVH to złodzieje i oszuści. Zamówiłam serwer VPS u innego dostawcy w tej samej cenie na lepszych warunkach, załatwienie sprawy trwało 15 minut. UWAGA na OVH !!!
28.11.2024 17:36
Hallo
Bitte erzählen Sie hier keine Kindermärchen!
1. Durch die Eingabe Ihrer Daten im Kundenpanel und das Hinzufügen einer Zahlungsmethode im OVH-Portal bestätigt die Bank automatisch die SEPA-Zahlungsautorisierung und die Übereinstimmung der Kundendaten. Dies bestätigt der Kunde auch mit geeigneten Verfahren zur Sicherung des Bankkontos in einem solchen Verfahren.
2. Nur staatliche Institutionen und Banken können einen Scan von Ausweisdokumenten anfordern. Bitte lesen Sie die EU-Richtlinien.
3. Wenn Sie schreiben, dass Ihnen die Sicherheit Ihrer Kunden am Herzen liegt, aktivieren Sie bitte den funktionierenden Support.
Ich kann dich telefonisch nicht erreichen, Livechat funktioniert nie, beim Öffnen eines Tickets muss man ein paar Tage auf eine Antwort warten, das Ticket wird entweder ohne Antwort gelöscht oder verschwindet ganz.
OVH hat nichts mit der Kundensicherheit zu tun. Bedauerlicherweise.
Im Gegenteil! Sie setzen den Klienten Verlusten, Stress und Zeit aus.
Ich ändere meine Bewertung nicht.
OVH das schlechteste Hosting.
Das ist es.
29.11.2024 01:25
1. All data is confirmed by the bank when verifying the SEPA mandate.
2. This data is sent to OVH.
3. This data must match the data in the OVH customer panel.
4. OVH has no right to demand a scan of identity documents from customers! I have already reported the matter to the appropriate office.
5. When ordering/transferring WWW domains, the procedure is identical.
From what I can see, you do not know what you are writing about.
You could write such nonsense as a child in kindergarten.
I checked three other hosting companies in Germany.
The law is clear.
It takes from 5 to 15 minutes to resolve the matter. After SEPA confirmation and payment of funds.
And not a month!!!
End of story
29.11.2024 01:25
1. Alle Angaben werden von der Bank bei der Prüfung des SEPA-Mandats bestätigt.
2. Diese Daten werden an OVH übermittelt.
3. Diese Daten müssen mit den Daten im OVH-Kundenpanel übereinstimmen.
4. OVH hat kein Recht, Kunden aufzufordern, ihre Ausweisdokumente zu scannen! Ich habe den Sachverhalt bereits bei der zuständigen Stelle gemeldet.
5. Bei der Bestellung/Übertragung von WWW-Domains ist der Ablauf identisch.
Soweit ich weiß, wissen Sie nicht, worüber Sie schreiben.
Mit einem Kind im Kindergarten könnte man solchen Unsinn schreiben.
Ich habe drei andere Hosting-Sites in Deutschland überprüft.
Das Gesetz ist klar.
Die Bearbeitung der Angelegenheit dauert zwischen 5 und 15 Minuten. Nach SEPA-Bestätigung und Geldeinzahlung.
Und nicht einen Monat!!!
Ende der Geschichte
2024-11-29 01:45
My case is already being handled by my lawyer. We'll see each other in court.
Mein Anwalt kümmert sich bereits um meinen Fall. Wir sehen uns vor Gericht.
2. november 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello there,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced.
As a new user, please note that security is a top priority at OVHcloud. Before activating your Client Account and at any time during the term of our contract, we reserve the right to verify the accuracy of the information you provide and may request supporting documents. In the event of incomplete, erroneous, or fraudulent information, we may freely deactivate or refuse to activate your Client Account.
Please be aware that when an order is canceled, we do not complete the transaction. The pre-authorization will automatically expire after a certain period, and the reserved amount will be canceled from your statement. This process typically takes between 9 to 14 days for credit card payments and up to 30 days for PayPal payments. The reserved amount will then be returned to your account balance.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID, please.
EDIT 28/11/2024 17:54
Thank you for your response and I understand your point of view. OVHcloud does not replace banks and has its own means of verification.
Our security procedure allows us to use the request for justifications to attest to information provided.
For example, if you order a domain name from OVHcloud, the registry that manages the domain name may request verification of the identity of the future owner.
The requested documents ensure that the information entered is consistent with the actual holder’s information.
Our goal here is to help you. For this reason, I would like to reply to the request for information that we sent you a little while ago.
EDIT 29/11/2024 12:40
Thank you for taking the time to speak with us. Our approach is to understand what happened and find solutions.
The teams remain available when needed.
Best regards,
Homéfa S.
"downtime" doesn't count for broken hardware?
the physical hardware of our servers became faulty and did not respond. our servers were down for close to 72 hours.
We were unable to backup our data because everything basically got destroyed.
OVH offered us a 30% service credit (for one month) and sited we were only down for 1200 minutes, because technically they could ping the server, even though no one could connect.
We told them 2 days straight that there is an issue, until they finally checked and found out the hardware was faulty and unresponsive.
we are suppose to have a 100% service credit accordingly to their own literal rules SLA rules
but instead we get a measly 30% because they don't consider broken hardware as "downtime"
moving away from OVH as soon as possible.
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Hello Ralph,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Une catastrophe
Une catastrophe !
A se demander si la société est gérée par une IA tant il est impossible d'obtenir la moindre réponse humaine à ses problèmes. On tourne en rond dans d'interminables FAQ, et il faut payer pour avoir accès à un support un tant soit peu personnalisé. Bref, si vous voulez vieillir prématurément, faites le choix d'OVH, sinon, fuyez.
Bien meilleure expérience avec O2Switch, par contre.
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Germany
Bonjour Emmanuelle,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot.
Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors de votre prise de contact.
Votre commentaire est important à nos yeux, car il nous permet d'améliorer notre service client.
Chez OVHcloud, nous nous engageons dans une démarche d'amélioration continue de nos services et de notre support, dans le but de les rendre aussi accessibles et efficaces que possible.
Nous mettons également à la disposition de nos clients, des guides, FAQ ainsi qu'un forum communautaire, afin d'apporter des solutions aux demandes les plus courantes : https://community.ovh.com/
Bien entendu, nos équipes de support sont à votre disposition pour l'ensemble de nos clients, quel que soit leur niveau de support, par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.
Si vous avez une demande en attente de prise en charge, merci de bien vouloir nous fournir votre identifiant client, afin que nous puissions relancer le service concerné.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
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