CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... Se mere
Lokation
Skift lokationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Se mere
Virksomheden har svaret
Solicite atención, por una compra que realice y nunca me llego, con mi cuenta personal, no vale ningún medio de atención. Use mi cuenta de empresa que casualmente funciona todo el sistema que en otras... Se mere
Virksomheden har svaret
Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Se mere
Virksomhedsoplysninger
Om OVHcloud - Canada
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,5
Middel
161 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent support and customer care from OVH
I’ve been an OVH customer for years, and recently I needed help from the support team regarding my infrastructure.
Laurent from the OVH complaints department handled my request with great professionalism, kindness, and clear communication.
The process was smooth, the explanations were transparent, and I really appreciated the attention to detail and flexibility from OVH.
It’s great to see such a level of customer care and respect for loyal customers.
This experience reinforced my trust in OVH as a long-term partner for Hunter.FM. Excellent service overall!
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Raylan,
Thank you for your feedback on Trustpilot.
We are delighted to read that you enjoyed your time with our customer support team.
We are proud of the quality of our support and the way our teams work to resolve issues efficiently and transparently.
We are also proud to read that our agent Laurent was able to meet your expectations and offered you an optimal experience.
If you have any further questions or specific needs, do not hesitate to contact our technicians by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I’m genuinely impressed with the…
I’m genuinely impressed with the professionalism and support I received from OVH. The team was understanding and handled my request with care and fairness. It’s refreshing to see a company that values its customers and strives to provide a positive experience. Thank you for the great service!
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Yuriy,
Thank you for your feedback on Trustpilot.
We are delighted to read that our team was able to meet your expectations and offer you a positive experience.
We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.
We are pleased to see that this has been the case for you.
We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.
If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.
Thank you again for your feedback and for your trust in OVHcloud. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very bad service provide
Very bad service provide, support is very bad no response from 4 days, ticket => CS12225781, the end chat without any reason.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Hussnain,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.
I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.
We remain available and wish you a good day.
Regards,
Maxime.R
J’ai eu un problème lors de l’achat de mon nom de domaine.
J’ai eu un problème lors de l’achat de mon nom de domaine à cause de la vérification CIRA et j’ai contacter le support pour qu’il m’aide. Le mec au bout du fil était clairement en train de faire son goûté en même temps de me parler car j’entendais ces casseroles et éplucher ses carottes. Le mec m’a simplement répondu rappel demain on va pouvoir t’aider .. service laisse à désirer et je ne recommande pas du tout OVH pour le service à la clientèle. Aujourd’hui même, le support m’a clairement dit de voir ailleurs pour mon nom de domaine car l’équipe incompétente ne peut m’aider. ( invalide téléphone format ) bref plus jamais !!!
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Bonjour Nathaniel,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience qui ne reflète pas nos standards.
OVHcloud améliore constamment ses services et son support dans le but de pouvoir vous accompagner de manière optimale dans vos démarches lors d'une vérification d'identité provenant d'un registre.
Lors de ces démarches, certaines actions doivent être mises en place par le propriétaire légal déclaré afin de pouvoir finaliser la commande du nom de domaine.
Dans le but d'analyser les différentes difficultés rencontrées ainsi que l'échange eu avec notre support, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Juste parfait service
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Bonjour,
Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes heureux de lire ce retour d'expérience positif.
OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes et nous nous efforçons de couvrir la majorité des demandes courantes via notre site et nos guides.
Nous améliorons également en continu notre système de facturation en vue d'offrir une excellente expérience utilisateur.
Pour toute demande, nos équipes support sont bien entendu à votre disposition par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.
Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
Purchasing OVH Cloud services was a…
Purchasing OVH Cloud services was a huge mistake. We never even used their services, yet they double-charged our account every month. When we tried to stop the charges, it was impossible to cancel the services and even reach anyone from the company.
We also discovered that we cannot remove our payment card, and according to OVH, the service is locked in until 2027. This is unimaginable in Canada — a completely unreasonable, unethical, and irresponsible business practice.
OVH Cloud is not a trustworthy company. I strongly advise others to stay away from this service provider.
4. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello there,
We are sorry to read such feedback.
At OVHcloud, we charge for each service in accordance with the terms of the contract.
It is unusual to hear that a user is charged twice for the same period.
Regarding the use of products, an ordered product generates a purchase order and an invoice that must be settled.
The non-use of a product ordered and invoiced will not exempt from payment.
We recommend that you terminate any service that is no longer required.
So that I can analyze the situation, I invite you to respond to the request for information you have just received.
EDIT 17/11/2025 03:41 PM
Thank you for details.
After verification, I see that your request has been processed by our claim team.
Sincerely,
Homefa S.
El servicio es MALO pero la atención MUY buena...
Me cancelaron el servidor luego de un día de espera porque según ellos no di la suficiente información cuando si la dí realmente, y estaba muy encabronado pero el servicio técnico de Aldair fue muy bueno y humano y bajé la efervescencia, Aldair me explico lo que estaba mal, lo corregí y estoy pensando solicitar otro servidor. Antes de la atención ni pensar en comprar algo de nuevo. ¿Se imaginen que cancelen un servidor en producción así de repente? Horrible.
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello,
Thank you for your feedback on Trustpilot.
We are pleased that our technical team, especially Aldair, were able to provide you with effective assistance and you have found a solution to the situation encountered.
We take your comments regarding the disclosure and clarity of information requested during our identity verification process very seriously. . We will look at that to continue to improve that process.
However, we are delighted to hear that you are considering ordering another server and we are committed to doing everything we can to offer you a high-quality user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Great Hardware, Mixed Support Experience
OVH provides impressive hardware at competitive prices, making it a solid choice for business needs. However, when issues deviate from their standard support process, the initial technical support can feel like typical tier 1 service—slow response times and limited effective solutions. Fortunately, after escalation to the claims department, Laurent, a highly skilled employee, resolved our issue promptly and efficiently. From that point, the support was exceptional.
CS11490884
23. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Alex,
Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.
We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.
It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.
Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.
We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.
Best regards,
Dieynaba K.
Everything is good with OVH Services !
1. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello,
Thank you for sharing your satisfaction with our services and our teams! We're glad to hear it's working for you.
We continue to work hard to maintain the quality of our services and are here to help if you need anything by phone or ticket, via Live Chat or social media.
If you have any suggestions for improving our services, please feel free to share them with us. Your opinion is valuable to us!
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent and caring support
I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very professional and curteous.
She is absolutely excellent. She's professional, courteous, and handled my problem with such care and speed. It's not just that she solved my issue; it's how she did it. She made me feel like a person, not a support ticket. It's so refreshing to get that level of genuine, human support in the tech world. Joanna is truly a gem, and she's a big reason I'm a happy OVH customer.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Sachin,
We greatly appreciate your review ⭐⭐⭐⭐⭐
This is a wonderful recognition of our colleague Joanna's work.
Your feedback inspires us to continue delivering excellent service every day.
Best regards,
Homéfa S.
Very satisfied about the support
Very satisfied about the support . case nr CS11502133
9. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello There,
Thank you for your 5-star feedback ⭐⭐⭐⭐⭐
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
With appreciation,
Homéfa S.
Happy long-time customer of OVH
Decided to write this review regarding a recent experience (ticket #CS11494577).
We've been using various OVH solutions over the past decade. varying from Dedicated Servers of all tiers to VPS.
Throughout this period, we experienced only two outages, one due to a network connector failure in the first case and a disk failure in the second.
Additionally, their customer service has significantly improved over this time. Even their response times for the standard support are short.
We've tried alternative services on a couple of occasions and discovered that we were already using a solid, time-proven provider for our mission-critical services.
If you know what you`re doing, go for the self-managed dedicated servers. If you don`t, get them to manage it for you.
Also recommend checking out their Eco range for applications with lower requirements.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Estevao,
Thank you for your detailed feedback on your years of use of our services.
We are delighted to hear that you have been able to enjoy high reliability with our dedicated servers and VPS, despite a few minor incidents that were resolved quickly.
We are also pleased that our customer service team was able to meet your expectations, and that you appreciated the improvements made to our response times. We continue to work hard to deliver the best possible experience for our customers.
We appreciate your advice to future customers, including on self-managed dedicated servers and the Eco range.
We are confident that these recommendations will be helpful to those seeking to select the solution that best suits their needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Not perfect, but very reasonable and functional
CS11443362 and others.
I've been using OVH for >10years in various capacity and clients, but I can say that even though they aren't the cheapest, they aren't perfect, it was that 80-90% fit that suits the budgets. They don't have bleeding edge, but what they provided for me JustWorked(TM) most of the times. And the times it didn't they've been able to resolve it is reasonable times. For reasons I needed to move my servers to South Africa, and that is the sorry part that I were moving to a OVH-ZA. I'll advocate and use OVH when and were ever it suits my clients uses cases!
20. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Hendrik,
Thank you for your feedback.
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
Best regards,
Homéfa S.
Good platform but misleading and no help
Good platform but some information can be misleading, and you do not have a chance to see how it works unless you pay for that. If you realize this is not for you, thousands of providers offer a guarantee but not OVH they only reply that you have to read their terms and conditions. They do not care if you are an existing client or not.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Oscar,
Thank you for taking the time to share your experience on Trustpilot. I'm sorry to hear that our services didn't meet your expectations.
At OVHcloud, we are constantly looking for ways to improve our services, support and website, to provide you with the information you need before you place an order.
You can view the technical capacity of each of our solutions on our website: https://www.ovhcloud.com/en-ie/bare-metal/prices/
If you have any specific questions or needs, our sales reps are available to help you choose the best solution for you. You can contact them via this form: https://www.ovhcloud.com/en-ie/contact/
I would like to remind you that, as an individual customer, you have a "14 days" withdrawal period from the order date, which allows you to test our service and check if it is suitable for your needs (excluding ultra-personalized service). You can refer to our contracts for more information: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
If you have any difficulties or questions, our support teams are at your disposal by phone, ticket, Live chat or social networks.
If you have a request waiting to be processed, please send me your NIC handle via a private message. I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Débora helped me to confirm the…
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worried that the internal configurations billed me again as the Status were still appearing automatic renewal. Everything was handled by Debora confirming the proper cancelation of commitment and the Server on the commitment end date. Thank you for your services.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello,
Thank you so much for your kind words on Trustpilot!
We’re really glad to hear that our support team could quickly fix everything and make you feel reassured. It means a lot to us to know that you’re happy with our service.
We’re always here if you have any questions or need help, whether by phone, ticket, live chat, or social media.
Thanks again for choosing OVHcloud and for trusting us.
Best regards,
Dieynaba K.
Support is lent but its doing their…
Support is lent but its doing their job. Services are good, im a happy client.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Adrian,
Thank you very much for your feedback.
We are delighted to hear that our services meet your expectations and that you are a satisfied customer.
Your comments regarding our support are very important to us: they encourage us to continuously improve the quality and responsiveness of our service.
Thank you again for your trust and for choosing OVHcloud.
Of course, we remain at your disposal for any questions or requests, whether by phone, ticket, live chat, or through our social media channels.
Best regards,
Dieynaba K.
Positive experience onboarding with OVHcloud
I've had a positive experience onboarding with OVHcloud. Initially, I committed to a VPS with the wrong hardware stack for me. OVH worked with me and resolved the situation to my satisfaction.
I'm looking forward to a long-term positive relationship with OVH, and we're off to a great start. Thanks OVH
5. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Tom,
We are delighted to hear that you have had a positive experience with OVHcloud, especially when it comes to integrating your VPS.
We appreciate your candor regarding the initial challenges you faced with your service and we are pleased to have been able to work together to find a solution that fully meets your needs.
Your satisfaction is our priority and we are proud to have been able to resolve the situation.
We share your enthusiasm for building a positive long-term relationship and look forward to seeing how we can continue to support you in your future projects.
We also appreciate your feedback, which will help us improve our services to better meet the needs of our customers.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Been with them for a long time
Been with them for a long time. Had to cancel a VPS before end of the term and they’ve not charged me. Thanks.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are pleased to learn that our team has been able to manage the termination of your VPS correctly, and that you have not been billed for the remaining period as a commercial gesture.
It is through feedback like yours that we can continue to improve our termination process and billing system to provide a smooth and seamless user experience.
We are proud to have provided you with a service that meets your expectations, and we strive to maintain this level of quality for all our customers.
If you have any further questions or need help with any other services, please feel free to contact us by phone or ticket, via Live Chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I had a request to cancel the remaining…
I had a request to cancel the remaining commitment on a long-term server contract. Joanna from the Claim Dept. handled my case. Even though the contract terms normally don’t allow early cancellation, she took the time to review it and approved my request as a one-time exception.
She also disabled the auto-renewal to avoid future charges, which I appreciate. The communication was clear, professional, and solution-focused.
Thanks to the support team for the flexibility and quick resolution.
The ticket No. CS11387994
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Ahmed,
Thank you for your feedback, and thank you to Joanna for treating your server cancelation request with professionalism and flexibility.
We are pleased to hear that you appreciated the clarity and speed of the communication with our support team.
We strive to find solutions that are tailored to each situation, even when the terms of the contract are clear.
Joanna's ability to review your request and find an exceptional solution is an example of our commitment to providing a personalized service focused on our clients' needs.
We will share your feedback with our support teams to encourage them to continue delivering a high-quality service.
We also thank you for your trust in OVHcloud and look forward to supporting you in the future.
Best wishes,
Your OVHcloud advisor
^LaiM
SCAM! SCAM! According to my Ticket number…
According to my Ticket number CS11375855, OVH cut my money on card and paid everything successful then I login in to my account and found out they are telling me order is Cancelled while money was cut on my Account.. Their SCAM if they don't want my money they better decline it before they cut my money..
Now their telling me to send another Payment lol, I told them to verify my KYC and take the money that they already cut but they denied that they want another payment lol..
Avoid them they only want your money
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - Canada
Hello Tom,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
We are continually improving our billing system to deliver a great user experience.
When you cancel an order with our services, you may see a “bank pre-authorization” (reservation of the amount by the bank) on your payment card. This will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.
Unfortunately, we are sorry, we cannot act on these banking delays.
Please check with your bank if you would like to shorten this period by sending an order with the word “canceled” to your OVHcloud customer account.
In addition, after analyzing the CS11375855 support ticket, we note that the order was canceled because the account information was incomplete.
Following the update of this information on 27/07/2025, we have asked you to renew your order so that the identity verification is finalized with our security service in charge of order validation, and that it is delivered.
Thank you for your understanding, and we remain at your disposal.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.