I booked disneyland Paris at there low price the advertised. After taking my info and payment information they cancelled the order and said there were no tickets even thought it's 3 months away an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Process was easy, and the ticket I purchased was cheaper than what I would have paid directly to vendor. One issue—I was initially sent a ticket for the wrong visit date. I emailed as soon as I... Se mere
Booked the James Bond Island trip online through Over The Planet. As soon as the payment was made, i received email with confirmation and pick up details were notified. The tour operator (Nureena Trav... Se mere
Truly a unique experience for our family. The Maeklong Railway Market was enjoyable and offered products that was reasonably price. Over the Planet team was efficient and organized. We would also like... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Over The Planet, we curate unique, sustainable, and immersive travel experiences that connect conscious travellers with the heart and soul of each destination. Based in Australia, our mission is to help people explore the world in meaningful ways — supporting local communities, preserving the environment, and celebrating authentic culture. Whether you’re seeking slow travel adventures, eco-friendly stays, or off-the-beaten-path tours, Over The Planet makes it easy to discover and book journeys that align with your values. We’re passionate about responsible tourism and proud to support a global network of ethical travel providers. Join us in travelling better — for people, for planet, and for purpose.
Kontaktoplysninger
3,9
God
37 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I booked disneyland Paris at there low…
I booked disneyland Paris at there low price the advertised. After taking my info and payment information they cancelled the order and said there were no tickets even thought it's 3 months away and tickets are not sold out.
They then raised the price back up. Pretty sure there just farming your data.
Reply: Do you have any info on the promotion? Usually it runs for a set date not number of tickets. I just want the tickets that were promised. Also the customer support is non existent. I emailed and got no response. I received a response here almost immediately. Don't use this company you will regret it from my experience.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Over The Planet
Thanks for your review - we understand how frustrating this experience must have been.
The price you selected was part of a limited promotional deal, and unfortunately, the availability for that sale has sold out. Please note that a booking is only confirmed once it has been successfully finalized and confirmed.
We also want to clarify that we do not use customer data in the way suggested. We are fully compliant with GDPR, and all personal information is handled securely and only used for processing bookings.
Please feel free to contact our customer support team with your booking details if you need further clarifications.
Best Regards,
Customer Happiness Team
Great price and easy to book
Easy to use and way cheaper than booking direct with the vendor. The website is pretty straightforward, found what I wanted, paid, and was done in five minutes.
29. marts 2026
Uopfordret anmeldelse
Fast and Easy, Good Customer Service
Process was easy, and the ticket I purchased was cheaper than what I would have paid directly to vendor.
One issue—I was initially sent a ticket for the wrong visit date. I emailed as soon as I noticed and received a quick reply stating that it would be fixed. A new ticket was issued shortly after. If it weren’t for the initial error, I would have rated 5 stars.
REVIEW THE TICKET DETAILS and if you have questions email Over the Planet directly.
26. februar 2026
Bom serviço
10. marts 2025
I am not satisfied with your system and…
I am not satisfied with your system and platform
27. december 2025
Besvarelse fra Over The Planet
Thank you for sharing your feedback. We’re sorry to hear that you were not satisfied with our platform.
We would like to clarify that we did not receive any contact from you regarding specific issues or difficulties, which unfortunately limited our ability to assist or resolve any problems at the time. Our support team is always available and committed to helping guests if they encounter any challenges.
We take all feedback seriously and are continuously improving our platform. If you’re willing to share more details about what didn’t meet your expectations, we’d appreciate the opportunity to review your experience and assist you further.
Please feel free to contact our customer support team with your booking details, and we’ll be happy to help.
Best Regards,
Customer Happiness Team
I didn't think it was real
I didn't think it was real, but the savings were legit, and the experience was awesome.
23. december 2025
Floating Market and Risky Train Experience
Truly a unique experience for our family. The Maeklong Railway Market was enjoyable and offered products that was reasonably price. Over the Planet team was efficient and organized. We would also like to highlight our driver/tour guide, Mr. Jack, he was insightful and was a joy to have.
5. december 2025
Not true fans of the Hobbits
Although not true fans of the Hobbit and Lord of the rings stories, the visit to the film set was a must do experience.
The tour was conducted in a way that being a fan was not required to enjoy it.
Highly recommend this attraction to everybody that visits NZ.
11. november 2025
It was easy and no complications…
It was easy and no complications although I was a little anxious about the e-purchase reliability when I reached the ticketing booth at Adelaide Zoo entrance. The code is in the email. All good!
10. september 2025
Yoon was amazing- timely
Yoon was amazing- timely, friendly and charming! We would definitely use him again!
27. august 2025
we booked this tour
we booked this tour, no one told us that we needed to get a visa, since it was our first time flying to another country, we didn’t know that we needed to get a visa and we didn’t see this information, they didn’t let us through at the border and we sat for 5 hours at the border waiting for the bus to return, they didn’t give us any compensation!
18. august 2025
Besvarelse fra Over The Planet
We are very sorry to hear about your experience and understand how disappointing it must have been to face issues at the border, especially since this was your first time traveling abroad.
To clarify, the booking made with us was for a museum admission ticket only. We do not provide visas or travel documentation, and it is the traveler’s responsibility to ensure that the correct documents are in place before crossing borders. This information is included in our booking terms, though we will review how it is presented to make it clearer in the future.
We also noticed that there was no communication with our team prior to or during the trip regarding this issue. In situations like this, we strongly encourage travelers to reach out to us directly - often, we can provide guidance or clarify details in advance to avoid such complications.
While we are unable to offer compensation in this case, we sincerely value your feedback and will continue working on clearer pre-travel guidance for our guests.
Best Regards,
Customer Happiness Team
Unacceptable behavior.
Unacceptable behavior.
I got late to go back to the meeting place 10 minutes, I get a call to hurry back to the meeting place in which I arrived 3 minutes later to see that they had left without me… then was asked to take a taxi to the next destination, which would be 100$, or go back to the city 3 hours away. I was a wrong to forget the time that we were supposed to meet, but it’s very ungrateful and disrespectful to abandon a client in the middle of nowhere and think that’s fine. I don’t recommend this company to anyone, you never know if it will happen to you.
No need to come here and try to justify, I was wrong but you guys lack empathy and a lot of other human values…
13. juli 2025
Uopfordret anmeldelse
Besvarelse fra Over The Planet
Thank you for taking the time to share your feedback. We’re genuinely sorry for the stress and inconvenience you experienced. We completely understand how upsetting it must have been to return and find the group had departed.
While we acknowledge that delays can happen, our team has a responsibility to ensure the itinerary runs on schedule so that all guests on the tour can enjoy a smooth and complete experience. In group travel, even a short delay can impact multiple travelers and affect the remainder of the day’s plan.
That said, we regret that the situation was not handled with more empathy. It’s never our intention to make anyone feel unsupported, and we are reviewing how we respond in moments like this to ensure we uphold both professionalism and compassion.
We appreciate your honesty, and we’re taking your feedback seriously. Should you wish to speak further or provide additional input, we’d welcome the opportunity.
Best Regards,
Customer Happiness Team
Hidden in the horizon
Some oscure company hiding behind a stupid non-descriptive name like "over the planet" Who are you? Are you afraid to identify yourself?
15. januar 2025
Besvarelse fra Over The Planet
Hi George, thanks for leaving feedback on your recent purchase from us. We understand that you had a bad experience with us and as much as we would like to help you resolve your issue, leaving us a bad review because you've misread the product description before the purchase will not help other customers.
Having said that, we appreciate your input and time spent reviewing and will continue to improve our platform for better communications.
Best Regards,
Customer Happiness Team
Easy to use.
Easy to use.
Booked tickets online and had no problem showing the details on phone at ticket office.
Will use again.
23. december 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.