Ovensupportuk Anmeldelser 

Booked a clean for between 8 and 12, they then say they cant do that time, cancelling on me the day before, after taking payment.

Very disappointing service from start to finish. 3 times my appointment was rescheduled .. they were running late even when I was the first appointment of the day on one occasion ! Then it took 3 phone calls and one email to get my full payment refunded ( I never did get an oven cleaned!) and over 28 days !! False promises, a manager never available to speak to- I am still waiting for the manager to ring me back. However I have had a number of calls asking if I want to reschedule my oven clean from sales people who tried very hard to get me to commit to monthly direct debit payments and the extra services they offer, eg cleaning microwaves. Would NOT recommend.

Very friendly . On time . The oven was like a new oven definitely be useing them again .

I am extremely disappointed with the poor level of service I have received. I have just been informed that today’s appointment cannot go ahead because the cleaner is “running late.” Given that there are still four hours left in the working day, I fail to see the logic behind this decision.

To make matters worse, I am now told that the next available appointment is in two weeks’ time. This is entirely unacceptable. Their inability to deliver the agreed service, coupled with your failure to generate a support ticket, amounts to one excuse after another.

I therefore require a full refund immediately. If this is not processed without delay, I will have no option but to pursue the matter through the Small Claims Court, including the recovery of all associated costs.

Yours sincerely,

Appointment time was changed then after they did turn up they left me with a completely faulty oven where the glass had been pushed away from the seal and unfit for purpose. 3 weeks on and I am still awaiting a repair and refund!! Communication is diabolical, despite many an email, i have never had a response and I am having to chase daily! This was an end of tenancy clean so had to hand the property back in an unfit state with a non working oven (thankfully I have a very understanding landlord!) shocking company DO NOT USE. Refund request still ongoing and I will not give up

Pushy sales people and then they don’t turn at time you request. Requested morning and on the day said it be afternoon. Take money immediately even although appointment is a month away and then take weeks to return it. Would never use them again.

Still no response from this company ( I'll be polite for now ). Please, please, please, do not use them. You will be throwing money away. Yes, they are the cheapest! But you won't save money!!! Look at the reviews! I'm not alone. You will be out of pocket. You will be disappointed. You will be frustrated. You will want to complain but you will get nowhere. Just empty promises to start with...then ignored when you chase them up. This is a rip off company. They've been on Watchdog in January this year. They damage your ovens, they ruin your floors. They are very unprofessional. They also want a monthly subscription from you to keep your equipment clean all year round. Do you want that hassle and disappointment all year round!
Stay away, avoid!! Pay a bit extra and save money. Because employing this company will cost you more.
That was hard to write without being abusive! They ripped me e off and I'm angry! And I'm not the only one

They cancelled me twice so I asked for a refund. Its now been over a month and still no refund. I've called and emailed multiple times to get my £40 back. I believe they are a scam. Do not use them!

First thought they were good. Everything is not clean. Rubbed numbers off knobs so cannot use the oven now as we cannot see if the oven or grill is on and cannot see the temperature it is on. Only saw once he left. Dirt behind the glass he said could not taken off. It only needed a screwdriver. Would not recommend. Very disappointed.

My oven door was smashed by Oven Support during a clean on 25 June 2025. It’s now 77 days later (over 2 months and 2 weeks) and still not fixed despite constant chasing. Wrong parts sent twice, repeated missed call-backs, and zero accountability. I’ve had to spend money on takeaways because I can’t use my oven. I’ll now be sending a Letter Before Action to start court proceedings. Avoid this company.

Rubbish Experience
Man came and cleaned brand new oven that was sparkling! I pointed out it was other oven to be cleaned and what had he cleaned off the brand new one? So he cleaned’ correct one, terrible job left dirty and greasy. I complained heard nothing. Date Iv put is a guesstimated one.

Do NOT use Ovensupport.co.uk ! They caused over £1,000 damages to our hardwood kitchen floor with their cleaning fluid. Now they refuse to pay any compensation even though they admit responsibility.
This is not a safe company to do business with.

Avoid! Avoid! Avoid! I paid £75 and on the morning of the appointment they cancelled and despite asking for the refund to be sped up etc they have still not paid me 10 days later despite me chasing it and I’ve had to pay another company as my tenancy was ending. Unacceptable!!

Avoid – Breaching Consumer Rights & Possible Scam Network
I booked and paid in full for two oven cleans with Ovensupport LTD. They failed to turn up on the agreed date and only told me after I chased them that they weren’t coming. They offered the next day instead, which I couldn’t do.

I requested a full refund immediately. Under the Consumer Rights Act 2015, when a service is not provided on the agreed date, the customer is entitled to a refund within 14 days. They instead told me it would take 28 days, which is unlawful.

After 28 days passed with no refund, I chased them multiple times. Still nothing. I then informed them I would raise a Section 75 claim under the Consumer Credit Act 1974 (or a chargeback if paid by debit card). Only then did they email to say the refund would be processed within 15 days – I’ll believe it when I see it.

A quick search on Companies House shows multiple companies linked to the same owner using the “Oven Support” name, operating from different locations but all tied back to the Redditch address – with several of these companies dissolved. This pattern should be a major red flag for anyone considering booking with them.

From my experience, and judging by countless similar reviews, they repeatedly breach consumer law and may be acting in breach of the Consumer Protection from Unfair Trading Regulations 2008. They delete negative comments on social media, block unhappy customers, and don’t allow Facebook reviews – yet the flood of angry emoji reactions speaks volumes.

Absolute scam. Avoid at all costs – and if you’ve been affected, report to Citizens Advice and Trading Standards.

I paced an order to have my son’s oven and hob cleaned as he had just moved into a new flat which was very grubby. I purchased a £40 oven & £10 hob clean. I telephoned because I had requested 8am - 12 noon and was given 12 - 3pm. They said there was nothing they could do which I accepted. On the day the oven cleaning guy was late, so I telephoned again and during the conversation I was told that they had to charge an extra £25 because he lived in a flat. I questioned this and was told that I could have £10 off because I had used them previously. I was not happy but they had my non refundable £25 so I agreed. The guy came and cleaned the oven and hob. The oven looked ok but the hob knobs had not been cleaned. In essence, I paid £60 for a half completed job and would never recommend this company or use them ever again. I cleaned one of the hob dials and it came up sparkling. So I paid for a job not very well done, that I had to finish myself ! It was a Friday, so perhaps he had somewhere else to be. There are companies out there.

Firstly, Russell called and then proceeded to do a fast, effective oven clean - can't believe how he got the door off, looks so much better now. I did not need the combo oven/microwave cleaned as it is practically brand new and he agreed so he dealt with head office and it was removed from my invoice, for his honesty and knowledge, I was not only impressed but grateful. Definitely use this company again, Thank You Russell.

9 MONTHS and counting to get compensation for my damaged dishwasher front caused by oven spray - so many emails, mostly ignored now - some responded to but still no conclusion.

The clean was good, the cleaner broke my oven and after numerous attempts to get in touch with the company, they are not interested.

Damaged oven and the whole front panel had to be replaced. Left bright orange chemicals all over my floor and cabinets. Worst customer service.

Don't use these people. They claim to get your cooker 'spotless' and 'as new'. The booking process was chaotic and times changed at the last minute. The person who came to clean the oven left substantial areas still greasy and unpleasant. He dismantled the oven and when re-assembled the glass on the two doors was loose, resulting in our not being able to use the ovens at all. They offered to send someone else round to assess the repairs but I would not want them anywhere near the cooker after that experience. I made a formal complaint and have still not received reasonable compensation. One of the worst companies I have ever had to deal with.