Ovensupportuk Anmeldelser 

Leo arrived in the time frame. Polite and Efficient. Did an excellent job. Would use again

I booked an oven clean to schedule to arrive between 11am & 1pm. Was told I would be contacted half hour before. Heard nothing up to 1.30pm so called to enquire. Was informed he was running late on the previous job and would be with me within the hour. 2.40pm arrived still no sign so rang back. Told the previous clean was a nightmare and that I would definitely hear from the cleaning guy before 3pm. At 3.45pm I got a call to say that he was just leaving his last job and it was a 35 minute car journey to mine. I said don’t bother I’ve had a wasted day at home so asked for my £40 refund. That was on 9th January. I have made 6 phone calls all fobbing me off with excuses. I went to citizens advice last Friday and they are breaking the law not refund sing me so now I’m taking matters further and will not allow them to intimidate me anymore. Shocking service, stay clear!

DO NOT BOOK! I booked a slot for when I was off work, they then changed the date twice via email meaning I had to change my working arrangements so I was home for them. They then didn't show up on the third date. When called we were told they were busy at another job, so I requested a refund. I was informed that this would be received within 1 week. 1 month later, I still haven't received my refund. A total scam.

We were told less than 48 hours in a confirmation call that if you lived above the ground floor there is an additional £25 charge. This was not mentioned at time of booking on line! When i asked why they said the cleaner has to take the pieces to the van to dip so it takes longer. The cleaner took nothing down to the van and insisted in us paying the £25. Blatant fraud and lies.

Twice they cancelled my appointment at the last minute which caused me loss of income. In real terms my oven clean cost me well over £100. Their customer service is non existent not replying to emails. Avoid at all costs!!

Scam company, booked for a clean before xmas , no one turned up took £70 off me and said re arrange. No good as I wanted it do e before Xmas.
Its now the end of January and 8 calls later and same excuse every time... its with the accounts dept.
Still waiting. I wished looked at these reviews before as clearly they are scammers. Im now going to the financial ombudsman.

Do not use this company!
Had it scheduled for a clean got a call to take my final payment day before and then 15 mins after I got a call that they can't attend any more.
Still awaiting my refund I really believe they won't give me it I have been waiting since 2nd December- there terms is 28 days so they have breached that.
Do not use at all costs.

Similar to other reviews, had to clean my oven after, for a double oven, and it was dirty, they took less than 1 hour on it. Previous cleans where they do all individual bits takes much longer and don’t need the oven on, these did!
I emailed them and sent pics and was ignored :(

Paid £25 deposit. They changed the time of booking and did not tell me. I was at work! Then on the new date, rang me to say they’ll be 1-5 hours late. Rang me 3 times in between this trying to sell add ons…. 28 day wait for refund which to be honest they’ve messed up already. All they are interested in is the hard sell the le el of service is zero! Sending me links to give bank details?? I rang twice, theystate to ignore these they’ll use my card! Wow. Avoid this company. They are dreadful honestly. There’s plenty out there do not use these.

Booked a clean for 12th Dec 2025 and they cancelled that morning. Asked for a full refund, it’s now 20th January 2026 and still no refund. I’ve contacted them several times to be constantly told the same rubbish. I’ve now had to raise a dispute through my bank to get my money back. Save yourself the hassle and use someone else.

DO NOT USE THIS COMPANY
Oven clean booked and paid for in November. No one turned up and I’m still chasing my £120 refund. Robbie assured me today that I would get my money this afternoon - still no money. Terrible company

Booked for the morning as the range was being disconnected in the afternoon, when they called to take the remaining balance I asked for the time and told the “gentleman “ on the line that it was to be disconnected, was told it would all be sorted out after he had taken my money. Paid and was then informed that the technician would arrive late afternoon. Complained to him and got nowhere. Rang and complained the next day and was told I could get a refund…….over a month later still waiting! Just phoned again and have been told some story about accounts. Don’t believe it and thing my money has been lost. Do not use this company they don’t even deserve 1 star

Scam company that was featured on a TV Documentary still up to the same scams. They use an automated email system to delay then cancel most appointments. Wish I had realised who they were as they target social media. AVOID AT ALL COSTS

I will post this till I get my day refunded

Booked an appointment for December 11th they asked for £20 deposit or full payment
I reluctantly paid £20. They called at 2pm on the 10th to give an approxETA for the following day.
Recived another later that evening saying technician not available now for 11th. No further appointments available before Christmas, I asked for a refund of my £20 which they agreed
I have called 4 times asking for my refund every time advising they'd pass to their finance department.
Now when I call they don't answer, I've emailed x 2 no response
Don't book with these people, they are untrustworthy.
I'm going to report then to the trading standards

Disgusting service, totally ruined my oven I didn’t want to give any stars , all I have is a rusty corroded oven , have to purchase new bars. What ever you do not use this company? I have tried phoning and emails. waste of time, and you pay to have your goods destroyed. 17

DO NOT USE THIS COMPANY.
Not even worth 1 star.
We paid for a range cooker to be “CLEANED”.
The operative arrived put no protective cover on the floor.
Then he proceeded to “CLEAN” the cooker, we had to remind him to clean the tray draw and the knobs,which when he left we found he only cleaned the top of the knobs.

We also had to steam clean the floor after the operative left to remove the residue and deposits he left on the floor.

Five days later we went to use the cooker for the first time after “BEING CLEANED” and ruined a £60 shirt with the grease from under the oven door as it was covered with dirt and grease.

When we phoned to complain about the ruined shirt and dirt we were very strongly advised to read the terms and conditions as we only had 48 hours to raise a complaint, and they could not care less about our complaint.

£120 totally wasted and had to pay upfront , plus a new shirt £60 totally wasted.
So as the law says “BUYER BEWARE!!!!!!!!!!!”
With this company that is so true!!!!

I can’t give it zero stars. So wish I had read these reviews first! Called and emailed beforehand, insisted on taking full payment over the phone even though I queried they’d done nothing! First time they cancelled at 2.58pm when they said they’d be there between 12-3, re arranged a week later, then cancelled, I called to complain and express my frustration that they had 100% payment the person on the phone said I never had to pay it all in advance! Which the previous person had said I did. Guy eventually came 3 weeks after the first appointment, turned up at 5.30pm, even though it was a 12-3 slot, used really toxic chemicals and wasn’t wearing a mask. I had to take my children out because it was so strong and caustic. Used wire wool and scratched my hob. Avoid avoid avoid!

Booked in and paid. Rescheduled by them twice so decided to ask for refund. Still waiting for refund over 28 days

If I could rate this company zero stars I would. PLEASE PLEASE take my advice and do not book them. Their website makes you think its easy, and in theory it was. The day before I got a call confirming the appointment, I realise now that was to sell me extra things. The appointment was scheduled between 12-3pm, got a call at 2.15pm and the cleaner is running too far behind to make the call. A bit of advice, STOP trying to add all manner of other cleans to a job and maybe the cleaners would be on time. Its my own fault for not getting a local reliable service to do it. The staff on the phone almost didnt seem surprised it was cancelled. Just shoddy, wish I had read all the other reviews on here before booking. Bet the company dont even look on here and make improvements. Hideous!!

They cancelled 2 days before I had to chase booking tbey had taken 40£ deposit took them hours to find booking they expect you to re book an appointment for a later date I'm still waiting for refund said it's a Bacs transfer then its a card reversal do not use this firm avoid at all times worst service I ever encountered