Ovensupportuk Anmeldelser 

Should have read reviews before hand..
Booked a month ago for oven clean paid deposit,day before due they called to change appointment which didn’t suit,was told refund would be 3-5 days…over the next 3 weeks I sent 11 emails,called them 7 times,spoke to 3 different rude people who promised a refund…..nearly a month now and no refund,emails and calls ignored.worse customer service we’ve ever received in our lives..😡😡😡zero stars if possible..so. Ad there original account ovenssupport has been blocked on trust pilot for breaching rules and having so many complaints!

Still waiting for my refund, numerous phone calls and emails. Avoid these crooks ! Don’t show up for appointments then no refund .

Money has now been refunded

Had single oven and hob cleaned today by Tony. Great guy and great job. Very satisfied and would highly recommend.

I booked an online with this company and selected a time slot between 08:00 and midday. When I received confirmation the email said that their operator would arrive between 1pm and 3pm. I then phoned and explained that we would be out after 1pm and had requested the earlier time slot for that reason. I was assured that they would amend it and that he would be finished by 1. I was then asked for payment,which I gave but when I got the invoice it again said a later time slot. I phoned again. My wife phoned too. We were both assured that all would be finished by 1.
On the day 1 pm arrived but the operator had not. I called to cancel and requested an immediate refund. That was 2 weeks ago and I still have not received anything. When I called I was told that it can take up to 28 days for a Bacs payment! Seriously? Are we still living in the 19th century?

DO NOT USE THIS COMPANY!!!

Paid upfront for an oven clean. Was given a four hour time slot 12-4, at 3:50 I receive a message to say that they were cancelling.
I’ve been chasing a refund for 40 days. I’ve given my details and yet nothing. Every time I call I am greeted by hostile call handlers who just fob me off or get shirty despite the fact THEY OWE ME MONEY! You would think it was money from their wages I was asking for!
To add insult to injury they sent me an email stating that I had cancelled and to rebook I should call this number!!
I am now involved with trading standards as I want people to realise what an absolute shambles this company is!

10.2.25 Update:
I have since received my refund. Not from Oven Support but from the third party booking company who just happened to call me to book another oven clean.
They had no idea that Oven Support had not turned up and they had not told them to refund my payment despite the fact I’d given my details. The third party booking company were Freytia Enterprise and I spoke to a lady called Anne.

Scammers!! Cancel your appointment but never refund your money!! AVOID AT ALL COSTS!!!!!

Clean ok but what a mess I was left with on block paved shared drive. Grease balls and same liquid. A nightmare to clean off and causing tension with neighbour. Wish I had read reviews before booking.

Won’t refund me & blocked my email address so I couldn’t send refund bacs details as they requested 🤬

Featured on WATCHDOG for taking funds, cancelling appointments & not refunding

AVOID~AVOID~AVOID!!!!!!

cancelled last minute after me taking afternoon off.. should have read the reviews before booking in hindsight.. avoid if possible..

AVOID AT ALL COSTS! Despicable company.
Paid for a service but cancelled due to their incompetence. Requested a refund, was told first it would be back in my account 3-5 days. Nothing. Then called back again and was told take up to 28 days. This was back beginning of November. It’s now Mid January and still no refund. I’ve called at least 6 times now speaking to numerous people who have all told me “give it a couple more days”
Robbed me of my money, and no service. Poor Poor company. Don’t waste your money

SCAM!!! BEWARE! Take a deposit, book your appointment then take remainder of full payment then no show! Says 28 days for refund but you don't see a penny of it back! Disgusting!

Simon arrived well within the time I was given
He was friendly and chatty throughout and even explained all the oven functions that we didn't know. He worked quickly, cleanly and efficiently. My oven looks lovely again. I will definitely use the company again

Shocking!!! Please never ever book…….
Arranged for clean on the 13th December between 2-4,never showed up.
I put down a £20 deposit and was promised it would be back in my account by the 24th December.!
They also rang me the night before for the rest of the balance which I never did.something was telling me don’t do it.

This company are cowboys. I booked my appointment and paid a deposit for half the cost of the clean. They called me several times after that to try and sell me teflon pads. The day before my appointment someone called me up and said I would have to pay the full balance before they came or it wouldn't go ahead. I paid the full amount. Then they cancelled my appointment on the day. They asked if I wanted to reschedule for a Sunday - I said no and asked for refund. They promptly told me I would receive an email with refund details. I didn't. I called them back the following day and was told they would process a refund but it would take 28 days. AVOID this company at all costs - they are scammers.

Don’t bother, very good at ringing you and trying to sell you more stuff, awful at keeping appointments. Rang me to say the cleaner would be late, then cancelled. Rearranged and then cancelled again on the day. Totally pointless. They have signed me up for a monthly instalment for next years clean, taken the money for the first month and haven’t even done this years clean. I have cancelled and asked for a full refund. We shall see what happens!

1 booked to have my oven cleaned on 20th December via the oven support website. I received an email response confirming my booking and saying they would be in touch to confirm timing. I received a phone call on 18 December to say they would be coming on the 20th between 1.00and 4.00pm.
On the day I received a phone call at 2.35pm saying the cleaner was delayed and would not be with me until 5.00pm, although not very convenient I agreed. Five minutes later I got another phone call to say he had a puncture and would not be coming. I was told by Kal that she could not give me another appointment until the end of the month, I said this was not acceptable and needed it doing before Christmas, but she would not accommodate me, I therefore asked for a refund. I then got an email to say that as I had cancelled the refund would have to be by BACS and could take up to 28 days. I had paid the full amount in advance as requested by credit card.
This was appalling customer care and would not recommend this company they are unreliable and unhelpful.

I had my oven cleaned today by (Jonny)
What a fantastic job!!
My oven looks like new, he was polite and made no mess.
Highly recommended 5 *

No customer service !!!
Appointment booked and then changed by company as cleaner had a hospital appointment. Company called day before appointment to receive balance payment was at this point 5.30pm told my am clean would now be a pm clean - not informed or asked of this would be convenient.
During the clean my wooden floor was damaged by the rubber mat which was supposed to protect the floor. The cleaner contacted the office to raise an insurance claim.
No contact so chased after 10 days told the claims dept would contact me. Still no contact so tried again 2 days later - told again I would be contacted. Now 2 days later still no contact and no answer when tried calling again !!!

AVOID at all costs. I would give it NO STARS if I could. Worst company I have ever dealt with. 2 different jobs for cleaning of a single oven/hob and a range/hob/extractor fan. On 2 occasions waiting in the house and flat that cleaning was supposed to be done and both times was told the cleaner could not gain access when he tried the door. This is a complete lie as both times there was someone specifically waiting and taking time off work to be there. The eventual cleaning on the range oven was appalling so I arranged for a re-clean and once again the cleaner said he could not gain access. I have asked for a refund but have been denied this several times and just offered another re-clean. A complete waste of money and it is impossible to get a refund. Do not use this company, its a con.

This company is so unreliable and expensive . There is no customer service at all. My oven clean has been rescheduled about 4 times . It’s an absolute joke this company especially when you have to book time off