Bought a pram in feb and already all the handle bar foam is ripped and coming away. I contacted them to let them know and they said they cannot replace as it is subject to “regular use” which for a br... Se mere
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Se, hvad kunderne siger
Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Se mere
Virksomheden har svaret
I ordered a new hood for my Nipper Sport and when it arrived I realised I ordered one for the standard Nipper. Customer service (via Instagram) were very responsive and confirmed that the hoods are... Se mere
I was lucky enough to receive my nipper plus through the mother & baby awards for testing and I ADORE it, the size is amazing, my little boy has so much space (he’s a big 2.5yr old in 3-4 clothing) th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Kontaktoplysninger
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Storbritannien
- 01234 344230
- info@outnabout.com
- outnabout.com
3,8
God
874 anmeldelser
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Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
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Will never shop with them again.
Terrible customer service. Shockingly bad communication. Will never shop with them again.
5. januar 2026
Besvarelse fra Out'n'About
We’re very sorry to hear about your experience and the frustration caused by our communication. This is certainly not the standard we aim to provide, and we completely understand your disappointment.
We’d really like the opportunity to make things right - please contact us directly so we can resolve your concerns.
Thank you for your feedback, and we appreciate you bringing this to our attention.
Warm regards,
shipping lead time untrue.
I have bought a wagon + accessories on the 8th of January. By their website it says the the goods would be dispatch within 5 working days. My order has not been confirmed yet. Despite calling and sending multiple emails, I haven't received any explanation on why my order is delayed or any idea on lead time.
This is such a poor customer service. I am so disappointed.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
We’re very sorry to hear about the delay with your order and the lack of clear communication. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be.
Please be assured that we are looking into your order as a priority and will contact you directly to provide an update on the dispatch and expected delivery. Your feedback is invaluable in helping us improve our processes and communication.
Warm regards,
Awful customer service and no pushchair
Brought a new double pushchair three months in advance of welcoming another child to do 2 under 2. I build the pushchair a few weeks before the birth of my child to find that the tyres are faulty!
I contact them and they say normal wear and tear - for a product which has not been used!! I get back in touch and they agree to send me out new tyres. Nearly Three weeks later no tyres still, no updates nothing. Customer service dosent work very well, I now have a £500 pushchair which dosent work and two children who have no pushchair?
Absolutely appalling service and quality. I was very excited for this pushchair and had heard good things but like most people on the FB groups there is alot of issues.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
We’re very sorry to hear about your experience and the issues with your pushchair tyres. This is certainly not the standard we aim to provide, and we completely understand how frustrating it must be, especially with two young children relying on it.
Please be assured that we are looking into your case as a priority. Our team will follow up directly to ensure the replacement tyres are sent and to get your pushchair fully operational as quickly as possible. Your feedback is invaluable in helping us improve both our product quality and customer service.
Thank you for your patience, and we hope to resolve this for you very soon.
Warm regards,
Great service from Rocco
Purchased a refurbished pram from their website and am really happy with it. The 5 stars are particularly for Rocco who went very much over and above to ensure I had a fully operational pram when there was an issue with the one that arrived initially.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Thank you so much for your wonderful review! We’re thrilled to hear that Rocco was able to go above and beyond to ensure your refurbished pram was fully operational. It’s always great to know our team’s efforts are appreciated.
We hope you enjoy many happy outings with your pram, and we really appreciate you taking the time to share your experience!
Warm regards,
Still not processed return, 6 weeks and 17 emails later!
Looked like a great buggy. We needed to return our nipper as we couldn't quite get it in/out the house. We provided details of our return in an original email. 6 weeks later and our twins have arrived. After an email chain of 17 emails they are still asking for information we provided in our original email. Never had any response from the customer service number, ever! Totally unacceptable to deny a young, new family a substantial amount of money despite being provided with everything that Out n About have asked for over and over again. Unacceptable
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Out'n'About
We’re very sorry to hear about the difficulties you’ve experienced with your return and the delay in processing it. This is certainly not the service standard we aim to provide, and we completely understand how frustrating it must have been, especially with twins and everything else you have on your plate.
Please be assured that we are looking into your case as a priority and will follow up directly to ensure your return is processed and any refund due is issued as quickly as possible. Your feedback is invaluable in helping us improve our customer service.
Thank you for your patience, and we hope to resolve this for you very soon.
Warm regards,
Bought the v6 Double Plus for running…
Bought the v6 Double Plus for running with the two little ones. Outstanding bit of kit. Love the easy folding mechanism, the hand brake and the lock/unlock options on the front wheel.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Thank you for your fantastic review! We’re thrilled to hear that your V6 Double Plus is making running with your little ones easier and more enjoyable. It’s great to know you’re enjoying the folding mechanism, hand brake, and front wheel features.
We really appreciate you sharing your experience and hope you have many happy outings ahead!
Warm regards,
Disappointing
Ordered a bearing set and brake bar. Watching the instructional video on the website it states you will receive new rivets (as you have to drill the old ones out to remove). These are not sent and when questioned, the answer is well we can send the critical parts you need but they’re not included. Same with replacement bearings - website ad shows a full set (2x plus new circlip) but one loose bearing is shipped. Questioned and again the feedback is well we can ship it but that price is for one bearing only - completely different to the website narrative and massively over priced for a standard bearing. Very disappointing as you don’t actually get the parts you need to complete the job and you just feel like you’ve been ripped off.
31. december 2025
Besvarelse fra Out'n'About
We’re very sorry to hear about your experience and the confusion regarding the bearing set and brake bar. This is certainly not the experience we want our customers to have, and we understand how frustrating it must be to receive parts that don’t match expectations from the website.
Your feedback is invaluable, and we will review the product descriptions to ensure they accurately reflect what is included. We’re also happy to assist directly to ensure you receive the parts you need to complete your job. Please contact us so we can resolve this as quickly as possible.
Thank you for bringing this to our attention.
Warm regards,
Absolutely useless customer support and return not refunded. Be very careful dealing with this company
Absolutely useless customer support. I returned a V5 pram in order to swap it for a Nipper V6. The original pram hadn't even been unpacked when I asked to return it. I was told that this would be no problem, and I would get refunded. The parcel was delivered by DPD (this could be checked quite easily with the tracking nr) to the Out'n'about returns department last Thursday. Despite the many phonecalls that I made and that were never answered and many, many emails, I have still not received the refund and Out'n'about have still not even checked with the returns dpt that the parcel has indeed been received by someone called Dan at their own returns department at Little Saxham. A complete disgrace and utter shambles
30. december 2025
Besvarelse fra Out'n'About
We’re very sorry to hear about your experience and the delay in processing your return and refund. This is certainly not the standard of service we aim to provide, and we completely understand how frustrating it must have been.
Please be assured that we are investigating your case as a priority and will follow up directly to ensure your refund is processed as quickly as possible. Your feedback is invaluable in helping us improve our returns process and customer support.
Thank you for your patience, and we hope to resolve this for you very soon.
Warm regards,
Great product
Great product! Delivery was fast and efficient and the build was easy. The out n about is sturdy and I can’t wait to try it on different terrains. Would highly recommend it! The bag is also super handy with its different compartments and even has an insulated bottle holder. The attention to detail is really impressive.
5. januar 2026
Besvarelse fra Out'n'About
Thank you for your fantastic review! We’re so glad to hear you’re enjoying the Out ‘N’ About, from its sturdiness to the handy bag with all its thoughtful features. We hope you have many great adventures testing it across different terrains!
We really appreciate your recommendation and kind words about our attention to detail.
Warm regards,
They solved my issue in appropriate…
They solved my issue in appropriate manner. My only feedback is that responses were very slow but I presume it was due to being before Xmas and festive period.
5. januar 2026
Awful customer service when things go…
Awful customer service when things go wrong. Zero communication from this company
30. december 2025
Excellent product.
Good packaging, easy to put together, arrives 90% complete. Very impressed with overall feel and quality, feels premium all over.
Been over all sorts of terrain, hills and snow already. It is big even when folded so ensure space available to transport, store. 5 stars.
30. december 2025
Faulty Nipper V6 Pushchair-No response from company!!
I had a the Nipper V6 Pushchair delivered on the 20th December and it has collapsed 4 times whilst on a walk with my baby in it! I have been trying to get hold of someone from Out & about since the 30th of December via chat, phone call and email but no one is responding! It is now the 6th of January and I still have a faulty dangerous pushchair.
19. december 2025
Great Double Stroller- Highly Recommend
We absolutely love the Out’n’About Nipper Double stroller. Setup was incredibly easy and straightforward, it was out of the box and ready to go in no time. The ride is super smooth, even on uneven sidewalks and outdoor paths, and it handles so well for a double stroller. It feels lightweight, easy to maneuver, and doesn’t feel bulky or hard to push, even with two kids. The seats are comfortable, the canopy provides great coverage, and it folds down easily for storage and transport. Overall, it’s practical, well-made, and clearly designed with parents in mind. Highly recommend for anyone looking for a reliable, smooth, and user-friendly double stroller!
22. december 2025
Super product at excellent price
29. december 2025
Very poor customer service
Very poor customer service. I ordered my Out'n'about Nipper Double V6 Plus on 28th November and was due to be delivered by 24th December. I had a tracking email from the company on 11th December to say it had been dispatched and was arranged for delivery on 17th December. This date came and went and it was not delivered. I contacted the courier who said it would need to be Out'n'about who contacted them. I phoned, emailed and live messaged on 18th December, no response, same 19th December. No response. I am still awaiting responses as of today 5th January! The telephone just rings off, the live chat does jot connect and emails go unanswered.
Very poor customer service.
I can not comment on the buggy as I have not received it yet and don't know when I will. I will be contacting my credit card company tomorrow to request a refund.
5. januar 2026
Uopfordret anmeldelse
Really impressive customer service
Really impressive customer service. Excellent product
18. december 2025
Very happy with the service provided by…
Very happy with the service provided by Out’n’ About
18. december 2025
Besvarelse fra Out'n'About
Thank you so much for the lovely feedback! 🌟
We’re thrilled to hear you’re excited to try the stroller and really appreciate you taking the time to share your experience. If you need any help once it arrives - or have questions down the line - we’re always here.
Wishing you lots of happy adventures ahead! 🚼✨
- The Out’n’About Team
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