Bought a pram in feb and already all the handle bar foam is ripped and coming away. I contacted them to let them know and they said they cannot replace as it is subject to “regular use” which for a br... Se mere
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Se, hvad kunderne siger
Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Se mere
Virksomheden har svaret
I ordered a new hood for my Nipper Sport and when it arrived I realised I ordered one for the standard Nipper. Customer service (via Instagram) were very responsive and confirmed that the hoods are... Se mere
I was lucky enough to receive my nipper plus through the mother & baby awards for testing and I ADORE it, the size is amazing, my little boy has so much space (he’s a big 2.5yr old in 3-4 clothing) th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Kontaktoplysninger
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Storbritannien
- 01234 344230
- info@outnabout.com
- outnabout.com
3,8
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Excellent customer service & products!
The best buggies along with the best service. Out n about buggy's made my life with 2 under 2 + dogs so much easier. I would never use another buggy! Thank you
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you so much for taking the time to leave such a wonderful review 😊
We’re absolutely delighted to hear that your Out’n’About buggy is making life easier with two little ones and your dogs — that’s exactly what we design them for!
It truly means a lot to our team to hear feedback like this, and we’re so pleased you’re enjoying both the product and the service.
If you ever need anything at all in the future, we’re always here to help.
Kind regards,
Out’n’About Customer Support Team
The worst customer service I have ever…
The worst customer service I have ever received.
We have a double pram and a nipper wagon from out’n’about - the wagon has been supplied without removable front wheels.
I have been trying for the last 4 months to get this rectified and to be given the correct spokes so we can use out £600 piece of equipment.
When I call customer services (if they ever answer) they tell me they are sorting it. When email I don’t get a reply at all. I’ve had to use a third party company to try to be in touch with them, and even that is like pulling teeth.
Rate their products but the way they treat their customers is frankly not worth buying into the brand.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the experience you’ve had — especially after trying for so long to get this resolved. That’s clearly not the level of service we aim to provide, and I completely understand your frustration.
We would really like the opportunity to look into this properly and get it sorted for you as quickly as possible. Could you please DM us or email your order details and any previous correspondence so we can pick this up directly and escalate it with the correct team?
Once we have your details, we’ll make this our priority and ensure it’s reviewed urgently.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Out’n’About Customer Support Team
I ordered a fabric bundle at the…
I ordered a fabric bundle at the beginning of
February. My order arrived quickly, apart from the fabric foot strip. I contacted the customer services about my missing item to be told it was out of stock and won’t be back in stock until the end of February. I then had to contact them again in March to be told now I won’t receive it until mid May. I was then told they would check if there were any spare in the warehouse and they will get back to me. I heard nothing and when I contacted them again I was now told possibly the end of June. 5 months and possibly longer to complete my order? The fabric foot strips are still being sold online as part of a bundle but are out of stock?
Super disappointed and guess I will have to wait 5 months possibly longer to complete my order. Love the actual products sold and I have had an out n about pushchair for a few years now, I’m just very disappointed with customer service.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you for taking the time to share this, and we’re really sorry for the frustration and delays you’ve experienced — we completely understand how disappointing this must be, especially when you’re just waiting on a single part to complete your bundle.
To be transparent, we recently changed manufacturers for this component, and this has caused an unexpected delay in production of the fabric foot strip. We’re actively working with the new supplier to get stock moving again as quickly as possible.
In the meantime, could you please DM us your order number? We’ll check your order specifically and also see if our engineers have any remaining stock that we can send out to you directly as a temporary solution.
We really appreciate your patience and we’ll do our best to get this resolved for you as quickly as possible.
Kind regards,
Out’n’About Customer Support
Replacement parts sent in record time
2 screws on my Nipper V6 Plus double came loose. I contacted Customer Service on the phone and through email. Lee Pietersen promised a replacement set within 5 working days, it arrived within 3 days. Thanks Lee and the Out n About team.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Thank you so much for your kind review!
We’re really pleased to hear that Lee was able to get everything sorted for you so quickly, and that the replacement parts arrived even sooner than expected — that’s exactly the level of service we aim to provide 😊
We’ll be sure to pass your feedback on to Lee and the team.
If you ever need anything else, we’re always here to help.
Kind regards,
Out’n’About Customer Support
Excellent customer service from Lee
Excellent customer service from Lee. Answered the phone straight away and sorted out my query very quickly. Very unusual these days with customer service! I ordered a bundle and it turns out that the only reason there was a delay in despatch was because the adaptors had sold out so they went on to send me the pram etc sooner in the meantime. Honestly the best experience I’ve had in a long time. However would be helpful to mention the reason for delay on the website.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Thank you so much for your kind words - it really means a lot to us 😊
We’re delighted to hear that Lee was able to assist you quickly and get everything sorted, especially by arranging for your pram to be sent out sooner. We know how important it is to receive your order as soon as possible, so we’re really pleased this approach worked well for you.
We also really appreciate your feedback regarding clearer communication on delays. That’s a very fair point, and we’ll be taking this on board to help improve the experience for our customers going forward.
Thank you again for taking the time to share your experience — it’s genuinely appreciated.
Kind regards,
Out’n’About Customer Support
Supplied spare parts same day dispatch
Supplied spare parts same day dispatch
Very good service!
9. april 2026
Besvarelse fra Out'n'About
Thank you so much for your lovely feedback!
We’re really pleased to hear you were happy with the same-day dispatch and the service you received — it’s exactly what we aim for 😊
If there’s ever anything else you need, we’re always here to help.
Kind regards,
Out’n’About Customer Support
The nippy double is a wonderful piece…
The nippy double is a wonderful piece of engineering. It glides along even with 2 hefty toddlers in it. I found the help chat very responsive when I had a question. I do find collapsing it tricky but it’s a big lump of metal and it’s making me said that the black paint is getting scratched. I haven’t fathomed how to get anything into the large basket underneath as it seems to fit all the way to the seats. There are plenty of pockets and punches though. Would definately recommend
31. marts 2026
Besvarelse fra Out'n'About
Thank you so much for taking the time to share your experience!
We’re delighted to hear how well your Nipper Double is performing — especially with two toddlers on board 😊 It’s great to know you’re enjoying the smooth ride and found our support team helpful when needed.
We really appreciate your honest feedback too. Folding can take a little getting used to, but once you find the motion it should become easier over time. In terms of the basket, it can feel a bit tucked under due to the design, but accessing it from the sides or slightly lifting the seat fabric can help when placing items inside.
We’ll also pass on your comments regarding the paint and usability, as feedback like this really helps us continue improving our products.
Thanks again for your recommendation — it means a lot to us!
Kind regards,
Out’n’About Customer Support
The extremely disappointed
The advice I was given was quite frankly dangerous. Then when I tried to get hold of the person that had said it to me, another person had responded with just a returns address. No justification for their answer whatsoever, Will not be buying with these again.
4. april 2026
Besvarelse fra Out'n'About
We’re very sorry to read this and for the experience you’ve had — we completely understand your concern.
We’d like to clarify that the guidance provided is in line with the information on our website regarding the harness clip. As stated on the product page:
- The harness clip is designed for the V5 but is compatible with other Out’n’About models
- Fitting the harness clip requires sewing
- Any modification is carried out at the customer’s own risk
- Out’n’About does not take responsibility for failures following a replacement harness clip
This is because it is not a simple plug-and-play part, and we always want customers to be fully aware before proceeding.
That said, we’re genuinely sorry if this wasn’t clearly communicated or came across in a way that felt unsafe or dismissive - that’s certainly not the experience we want to provide.
Kind regards,
Out’n’About Customer Support
Appalling customer service BUT great pushchair..
EDITED- I recently gave out n about a bad review for poor customer service. HOWEVER Having finally received my pushchair (via Amazon in the end) I must say that it is really good. Size, build quality and materials all excellent. Just sort out the call centre and terrible ai emails!!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thanks for taking the time to leave your feedback, and I’m really sorry to hear about the frustration this has caused - especially with the delay and refund still pending.
We did respond on Trustpilot requesting a bit more information so we could look into this properly, but unfortunately we haven’t received your order details yet.
Could you please DM us here or email us your order number and the email address used for the purchase? As soon as we have that, we’ll be able to locate your order and get this resolved for you as quickly as possible.
We’re here to help and want to make sure this is sorted out for you without any further delay.
Nipper V6 Plus and Switch. A step up, with phenomenal customer service.
I was interested in the Nipper Plus V6 with the switch bundle due to the parent facing set up. I had a few questions about it that were answered in full and really clearly over the phone and again on a follow up email on another query. Furthermore, the team were able to facilitate one of their bundle deals in separate parts as it wasn't all available and this included a hassle free, easy and quick refund of the difference. All in all a super easy and enjoyable experience. Thanks in particular to Thabos for their help.
Now the Nipper Plus V6. We live in an area with only winding roads and lots of off road to enjoy. We needs something with a rotating wheel that was big enough to comfortably go off road. We've been blown away by the V6 Plus. It handles everything even better than we thought and is clearly a better build construction than previous models that validates the price in our opinion. Better yet, our little one sleeps like a dream in the recline position (one of our reservations from going from their old faithful sleeping buggy from birth). There are many quality of life updates in this version that takes it up a notch. The recline strap is more durable and can be done with two hands whilst baby inside (before you needed three hands!!), the clips and bolts fit really firmly and securely together more so than previous ones, it's even more solid. We bought the switch too as we prefer parent facing. It deals with off road great and fits on super securely, no wobble like many attach on pieces on other buggies. The only drawback for some with the switch unit is It doesn't recline flat, this would be our only recommendation for improvement for the V6 complete set.
It packs down really neatly into a modestly sized hatchback. Loads of storage space. All round we're really happy and it's enhanced our ability to get out'n'about with our little one which is really important to us.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you so much for taking the time to share such a detailed review — we really appreciate it.
We’re absolutely delighted to hear how well the Nipper Plus V6 and Switch Bundle are working for you, especially out on those winding and off-road routes. It’s great to know the improvements like the recline system, build quality, and overall ease of use are making a real difference for you and your little one.
We also really appreciate your feedback about the Switch unit recline — that’s helpful and will be passed on to our product team as we’re always looking at ways to improve.
It’s especially lovely to hear your kind words about the support you received. We’ll make sure Thabo sees your message too — it will mean a lot.
Thanks again for choosing us and for sharing your experience. If you ever need anything else, we’re always here to help.
Exceeded expectations
Exceeded expectations. My 9 month old has plenty of space to play, and sleep in the "nest". It folds very compact, easy setup, and take down. It is also lightweight.The blackout topper is a nice feature. It truly is a neat nest. I will be using this for many more months. Thank you!
31. marts 2026
Besvarelse fra Out'n'About
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it.
We’re delighted to hear the Nest is exceeding your expectations and that your little one is enjoying both playtime and naps so comfortably in it. It’s great to know you’re finding it easy to set up, pack away, and transport, and that the blackout topper is proving useful too.
Wishing you many more happy months of use with it, and thank you again for choosing us!
Hidden costs
Really enjoyed the pushchair. However the tyres perished after less than a year of use. I contacted customer service who told me the wheels are considered perishable items and sent me an invoice for £40. That's £120 for three wheels, every year. That seems a lot of additional money on top of an already expensive pushchair. Seems contrary to the advertised "use it and pass it on" - can only be given to someone who wants to spend £120 a year!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thanks for taking the time to share your feedback, and I’m really sorry to hear how disappointing this experience has been.
We’re glad to hear you’ve enjoyed using the pushchair overall, but I completely understand your frustration regarding the tyres and the expectation around ongoing costs. Wheels are classed as a wear-and-tear component due to how much they’re affected by terrain and regular use, but that doesn’t take away from how it feels when you’re faced with replacing them sooner than expected.
We also appreciate your comments about the “use it and pass it on” message — that’s important feedback, and we’ll make sure it’s shared with our wider team so it can be reviewed in context of real customer experience.
If you’d like us to take another look at your specific case or talk through options in more detail, please feel free to DM us or email your order number and we’ll gladly help where we can.
Thanks again for your honest review.
Really helpful customer service
Contacted the help desk to find out information on which model pram we had & how to get spare parts & they were so helpful! Super quick responses & arranged an invoice immediately with exactly the parts I needed
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you so much for your kind review — we really appreciate you taking the time to share it.
We’re delighted to hear the team were able to quickly help you identify your pram model and get the spare parts sorted without any hassle. It’s great to know the process felt smooth and efficient, that’s exactly what we aim for.
If you need anything else in the future, we’re always here and happy to help.
I absolutely love my pushchair
I absolutely love my pushchair, its lasted 5 years so far ( 2 children) and I would always recommend one for an active family. I also love that you can buy spares to keep it going and looking fresh.
The only reason I am not giving it 5 stars is the communication from the company at times can be poor. I recently purchased a new hood, seat insert set and every thing arrived but the foot plate, when I chased it I was told it would not be in stock till June. This really lets the look of the new set down. If I had known this on purchase I would have purchased another colour so I could refresh all accessories at once. I was given no option to send the burgundy set back and swap for another colour.
However, overall great pushchair.
30. marts 2026
Besvarelse fra Out'n'About
Hi there,
Thank you so much for your thoughtful review — and for being such a long-term supporter of the pushchair. It’s really great to hear it’s still going strong after 5 years and two children, and that you value being able to replace parts to keep it in good condition.
We’re really pleased you continue to enjoy using it, but I’m genuinely sorry for the frustration around your recent order. You’re absolutely right that not having clear stock information upfront and then being left with an incomplete set isn’t the experience we want for our customers. I also understand how disappointing it must be not to have had the option to change the colour once you knew about the delay with the footplate.
That’s really helpful feedback, and we’ll make sure it’s shared with the team so we can look at how we communicate stock availability and alternatives more clearly going forward.
If you’d like, you’re welcome to DM us or email your order number and we can see if there’s anything we can do to help improve the situation for you.
Thanks again for taking the time to leave your feedback — we really do appreciate it.
It has been more than 10 days and my…
It has been more than 10 days and my item is nowhere to be here yet, we looked forward to have it for parents/kids walk at school and Easter holiday but nothing but been sent back and forth just with no improvement after several emails.
We are going away and God only knows if it will eventually turn up so based on that I’d put 0 star if I could as it only brought stress and disappointment so far.
Regards
25. marts 2026
Besvarelse fra Out'n'About
Hi there,
I’m really sorry to hear how stressful this has been for you — especially with the timing around school walks, Easter, and your upcoming trip. I completely understand how frustrating it is when you’re just looking for a clear update and it feels like things are going in circles.
We can see your order has already been raised as a replacement, but we agree this shouldn’t be taking this long without a clear delivery update.
We really do want to get this resolved for you as quickly as possible and take the uncertainty away.
Excellent product, why didn't I get one earlier?!
This pram can do it all. It’s smooth, it can manage rough terrain and most importantly for us it’s compact, folds quickly and fits in the boot of a car easily without taking it apart!
Awesome
26. marts 2026
Besvarelse fra Out'n'About
Hi there,
Thank you so much for the lovely review — we’re really happy to hear you’re enjoying the pram!
It’s great to know it’s handling all terrains well for you and that the compact fold and easy boot fit are making day-to-day life simpler. That “why didn’t I get one earlier” feeling is exactly what we love to hear 😊
Thanks again for taking the time to share your experience — we really appreciate it!
Customer service is very poor for the Nipper V5.
Customer service is very poor for the Nipper V5. Our rain cover for the Nipper single XL rain cover has perished and under a year old so disappointed. Our granddaughter is getting wet on her walk. Contacted Out n About on 3rd March and they promised to replace and still not received our replacement cover; despite lots of e-mails to chase. Don't bother buying from them.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
I’m really sorry to hear about your experience — especially with the rain cover failing so quickly and your granddaughter getting caught out in the rain. I can absolutely understand how frustrating that must be, particularly after being told a replacement was on its way back in March.
This definitely isn’t the standard of service we aim to provide, and I’m sorry for the repeated chasing you’ve had to do without a clear resolution.
If you’re open to it, please DM us or email your order details so we can pick this up properly for you. I’ll make sure we personally check what has happened with your replacement and get you a clear update and resolution as quickly as possible.
Thanks for bringing this to our attention — we do want to put this right for you.
I returned my old buggy as there was a…
I returned my old buggy as there was a recall to check, unfortunately mine got damaged in transit. I had a call from Rocco who said they would send me a new one out with no extra charge! They have been an amazing help and my son can now come out running with me again! (And I can get him to nap again!)
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you so much for sharing your experience — we’re really pleased to hear Rocco was able to help get this sorted for you.
It’s great to know your replacement buggy is now on its way and that you and your son can get back out running together again (and enjoy those all-important nap breaks too!).
We really appreciate you taking the time to leave such positive feedback, and if you ever need anything else, we’re always here to help.
Good product but zero stars when things go wrong
Good but not such a good product as advertised not so solid. The problem is when something goes wrong.
So the pram without incident started veering to the left all the time, they did arrange pickup and picked it up.
After that we've heard nothing, telephone does not get answered, you get cut off, musicians he on hold is worse than funeral music.
Absolutely zero stars when something goes wrong.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the experience you’ve had — especially after your pram was collected and you’ve been left without updates. I can absolutely understand how frustrating and disappointing that must feel, particularly when you’re just trying to get a resolution.
This is not the level of communication or aftercare we aim to provide, and I’m really sorry for the difficulty you’ve had trying to reach us and get clear answers.
If you’re willing, please DM us or email your order/collection details so we can locate your case straight away and look into what’s happened with your repair or replacement. We’ll make sure this is picked up properly and get you a clear update as soon as possible.
Thanks again for bringing this to our attention — we do want to get this resolved for you.
Customer service
Dont get me wrong the product is good. But the customer service is the worst.
They initially provided me with false infomation which caused me to purchase the wrong bundle. They refuse to admit to their mistake amd rectify it. Thus costing me more money and still an on going battle. Their actual customer service number is always inoperable and some of their service consultants that email you are just as incompetent. Horrible experince had with out n about.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Out'n'About
Hi there,
Thanks for taking the time to leave your feedback — and I’m really sorry to hear about the frustration you’ve had with the process and the experience leading up to it.
I’ve checked your case, and it looks like the issue has now been resolved and the correct items have been issued to you. I really hope everything has arrived as expected and is now working as it should for you.
That said, I completely understand that the experience getting to this point hasn’t been smooth, especially if there was confusion earlier on. That’s not the experience we want anyone to have, and I’m sorry for the inconvenience it caused you.
If there’s anything still outstanding or anything you’re not happy with, please do let us know directly and we’ll make sure it’s properly looked into for you.
Kind regards,
Out’n’About Customer Support Team
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