OUTFITTERY Anmeldelser 

Alles super einfach, auch das Outfit passt perfekt. Leider ist hier alles auf englisch.

Exactly what I was looking for!
The style I received was more then what I expected. Some items where a bit to small or a bit to big. Returning is very easy.
Will order again!

Original comme service, les articles sont de très bonnes qualité, les prix sont corrects.

Je voulais tester sans vraiment avoir l'intention de prendre quelque chose, finalement je prends presque une tenue complète.

L'expérience est réussi, je recommande et je recommencerai

Sehr guter Aufbau der Homepage , spannende Auswahl- das Ausfüllen der persönlichen Vorlieben macht richtig Spass.
Die Box ist qualitativ hochwertig und eine Rücksendung völlig unkompliziert.

Finde die Möglichkeit die Auswahl im Vorfeld anzupassen sehr gut.

My Experience with Outfittery

The Beginning:
I was a loyal customer of Outfittery for several years, using their quarterly subscription service to avoid the hassle of shopping for clothes myself. Initially, the service worked well with automatic credit card payments.

The Decline in Quality:
Over time, I noticed a significant decline in the service. The brand selection became extremely limited—sometimes only 2-3 brands in total—and the quality of these brands was questionable at best. The versatility I had originally signed up for had completely disappeared. This led me to cancel my quarterly subscription.

The Return:
After canceling, Outfittery aggressively marketed to me through promotional emails and phone calls, trying to win me back as a customer. Eventually, I decided to give them another chance.

Where Things Went Seriously Wrong:
This is where my experience turned from disappointing to alarming. Without any clear notification, Outfittery had changed my payment method from automatic billing (which had always been the case) to manual payment. This resulted in an outstanding balance on my account that I was completely unaware of.

While they claim to have sent email reminders, these ended up in my promotions/spam folder. Rather than attempting to contact me by phone or sending a letter by post—despite having previously called me multiple times for marketing purposes—they went straight to a debt collection agency.

The Financial Impact:
The result? Over €150 in collection fees added to my bill on top of the original balance.

Customer Service Response:
When I reached out to explain the situation and find a reasonable resolution, customer service was unhelpful and inflexible. Their response was essentially: "Pay the full amount including collection fees, or we'll take you to court." No attempt to understand the situation or find a fair solution.

My Concerns:

- Payment method changed from automatic to manual without proper notification
- No proactive contact (phone/mail) despite outstanding balance
- Aggressive debt collection practices
- Excessive collection fees
- Dismissive customer service with no willingness to resolve issues fairly

Final Thoughts:

I'm not the only customer who has experienced these issues—check other reviews online. What troubles me most is that a company that actively called me for marketing purposes couldn't be bothered to call about an actual payment issue before involving debt collectors.

My advice: Be very careful if you decide to use this service. Read all terms carefully, monitor your account regularly, and be aware that payment methods may change without clear notice. Check reviews thoroughly before signing up.

Interesting selections, wide choice and great service

I hate shopping
This service works very well for me. Decent quality clothes - easy to return if they don't quite work

Leider ist es noch mein Geschmack aber sehr schön zusammen gestellt

Very nice service, good selection of outfits, convinient and easy return.

J’apprécie les vêtements proposés et la simplicité de la livraison

Very slow on processing returns and refunds, clothes expensive for what they are, website faulty and sluggish; takes money for items you have selected to return. This business is no where near ready to be launched. Avoid.

Excellent quality.
Contactable
Easy returns

good styles, good prices, works well everytime.

Ich habe mein erstes Paket von Outfittery für meinen Italienurlaub erhalten – und ich bin wirklich begeistert! Die Kleidungsstücke waren perfekt auf meine Reise abgestimmt: stilvoll, bequem und vielseitig kombinierbar. Besonders beeindruckt hat mich, wie gut mein heller Hauttyp und die sommerlichen Temperaturen berücksichtigt wurden – auch bei der Farbauswahl.
Alles wirkte hochwertig, geschmackvoll zusammengestellt und mit Liebe zum Detail verpackt.
Der ganze Prozess war unkompliziert und angenehm – von der Stilberatung bis zur Lieferung. Ich werde den Service auf jeden Fall wieder nutzen!

Takes all the hassle out of clothes shopping and makes me appear like I have style when its really all someone elses excellent work. Very highly recommended!

Most boxes I receive I keep an item or two, this last box was good quality and all items appeared new and clean they just didn’t match my needs, this box was an improvement from my previous bus, all the clothes in that box appeared grubby and dirty also some were very old looking like they had been sent out multiple times and returned. I almost cancelled future boxes because it was so bad. Having said that this box was much better I just don’t think I will continue with this for much longer