VERY Disappointed in OUR WORLD ENERGY
VERY Disappointed in OUR WORLD ENERGY. Wish I could give a ZERO rating.
I saved a long time to afford solar and 29k later I paid cash. I even had them install extra panels so I wouldn't have anything but a basic electric bill. WRONG!
Once initial survey was done it took 6 weeks before installation was complete.
Then, numerous failed inspections by Tucson Electric power and the county. After each inspection another waiting time for re-inspection. It took 7 months before system finally was fixed to pass inspection, 7 months later. You think they would communicate and give updates. I had to reach out to OWE for updates.
This was just the beginning of the OWE nightmare.
> OWE will plot where they believe the best location for panels are. They sent me a proposal showing panels stretched across the roof. Looked good. Unfortunately, they changed the design later. Why? An OWE employee told later it was less expensive for them. OWE has you sign off on it. Unfortunately, you don't know anything about placement until all is said and done. They are the experts right? They should know how to place and where to place the panels. WRONG!
> Our World Energy installed the panels in a "grouping" instead of across the roof as originally proposed (On a complaint call later with someone, from a foreign country, I asked why the grouping and finally got her to admit that it was more "economical" - beware!)
> As a result there are 3 big negatives for OWE.
1) My neighbors have large trees that block the afternoon sun (see photos) so the panels are in shade by 3 pm,
2) Since they put them in a grouping, you can't get to the panels to clean them (see photos)! Their response? Hire a professional cleaning service. All you need to do is watch a YouTube on how to clean them. Not hard, if you could get to them!
3) Since I can't get to the solar panels to clean them and they are in shade, the efficiency is obviously less. I also can't get under them to clean the debris from the roof, thus causing premature aging and deterioration to my roof. OWE suggestion? Get some type of screens to put around the panels to keep out debris? Really? What about debris falling inside the panels?
> My last bill - 40% less than the previous year. I actually paid for MORE panels than they suggested so I wouldn't have large energy bills. Other positive comments state a huge energy savings, not mine. If mine were not in the shade from neighbors trees it would be much more efficient.
> Have a complaint? Read the reviews. OWE will direct you to call the number (623) 850-5700 if you are dissatisfied. Try it. You get someone from a foreign country that only gives scripted answers. You get no where, with no satisfaction. I can't even get a manager to contact me. I was told a manager and/or the design team would review my concerns and get back to me. After waiting 10 days I reached out, yet again. I finally got a call from someone from a foreign country, not a manager stating the design team said it was placed right. I don't blame them. They are just doing what they are told, reading from a script etc.
> Positive comments on the reviews mentioned having someone from OWE visit them, a contact person. I had no one visit other than installers. Their only communication to me were texts with a few calls. The calls? Once again someone from a foreign country with scripted answers.
> If I get another and more competent Solar company to come and place them the way they should have in the first place, it voids the warranty.
** I will also post this negative review on YELP and anywhere else I can. I am also going to contact the Better Business Bureau, Attorney General Office, Arizona Registrar of Contractors( AROC), and Arizona Solar Energy Industries Association.
** If anyone looks me up you will see I don't write complaints. As business owner I understand the complexity and difficulties involved with running a business. So I never complain. Until now. DON'T USE OUR WORLD ENERGY!
