Defect support is lacking. Had a very expensive figure arrive with an obvious paint defect (extra paint on the hair where it shouldnt be and cracked) and was only offered 10% cashback or points. No... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Their shipping prices are absurd and almost every sale or special deal is “premium only”. I only needed one item that was sold out everywhere else and was forced to pay a crazy amount for shipping. Al... Se mere
I will be honest, as I've seen a lot of bad reviews for some reason of TOM. First off, the price was great, not too much at all! And since it was a preorder I got, after 2 months of waiting by ocean I... Se mere
- Slightly lower and attractive product prices - Hidden fees after purchase - High shipping costs - Pushes their 3 month subscription scheme - Long waiting time for your product to be shipp... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The ultimate online destination for fans of Japanese pop culture.
Kontaktoplysninger
107-0061, Minato, Japan
- otakumode.com
this was fun uwu
22. januar 2019
Uopfordret anmeldelse
Used to be good at first
Used to be good at first
in the recent months, they are starting to get worse, making me lose trust to rely on another site instead, items have been getting sent back to their warehouses, and here i am just waiting months to hear an update about the delayed delivery of my figures just to hear that they are been sent back
Absolutely unacceptable!
16. november 2018
Uopfordret anmeldelse
Sent me an item with a broken box
Sent me an item with a broken box. Shipper was not broken at all, meaning they knowingly sent an item with a broken box to me. Will not exchange it, offered store credit. Don't buy from them if you care about the boxes of your figures.
8. september 2018
Uopfordret anmeldelse
Solid place to buy anime merch
The few issues I've encountered over the years were quickly resolved by support. The support staff don't bother with too many pleasantries and we've never had difficultly communicating whereas I've had trouble with language barriers on other retailers.
They package items extremely well. Some may find the amount of padding they use wasteful but I personally prefer that my $150+ order has ample protection. At the time of this review, I've received 10 shipments with no damaged goods.
You're bound to find cheaper prices elsewhere but Tokyo Otaku Mode does not sell bootlegs, and more importantly, tell you what shipping will cost at the time of (pre-)order. This is nice because shipping invoices from Japanese retailers months after you placed your order can be a very unpleasant surprise.
They also run a lot of coupons which help sweeten the deal.
18. april 2018
Uopfordret anmeldelse
Reliable - just a little expensive
I like this company and I have purchased a few things there over time. The prices can be high, and so can the shipping, but if you wait for a good sale or code then it's pretty decent. It's a good place to find collectables and some fashion.
Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale.
11. april 2018
Uopfordret anmeldelse
Good but can be slow!
Good shop and have ordered from them multiple times, never order around Christmas though! Literally took 2 weeks just to leave japan and then another 6 to reach me in the UK. Obviously I'm aware SAL is slow but I've been collecting for years and had six other nendoroids ordered the same week and they all arrived promptly in 2-4 weeks and were dispatched in days, not two weeks like TOMs. Oh well, at least I got my order! Oh and expect a custom fee if you’re in a country like the UK. TOM doesn’t undervalue.
21. december 2017
Uopfordret anmeldelse
Awesome customer service
Awesome customer service! I like the promptness of return emails and not generic reply's but actual communication! Anne is quick to solve any problems and make sure that the customer is taken care of.
5. november 2017
Uopfordret anmeldelse
A happy costumer
I have ordered from them many times. Every time they don't disappoint me. I would recommend this site if you like animated themes and such.
25. september 2017
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.