Silk and viscose dress shrunk despite following care instructions to professionally dry clean. Oroton customer service declined to assist with replacement or refund, despite the dress being current st... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an overnight bag a few years ago, used it maybe 3 or 4 times and kept it in the protective cover. I took it out again and the leather had degraded so much the stitching had come away all over... Se mere
I've been to the Oroton Doncaster Store on several occasions and have found the staff and the manager (Charlotte and Catherine) incredibly helpful. I love the linen shirts and dress I purchased and wi... Se mere
I wish I had read the reviews before completing my online purchase. Purchased 6 items, immediately 2 were refunded because not available, who is managing the website? Four delivered, 2 are great and o... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A modern lifestyle brand defined by its relaxed, modern Australian approach to luxury. #oroton http://t.co/TnVlPrUxhb
Kontaktoplysninger
58 Victoria Street, 2060, McMahons Point, Australien
- 1800 061 047
- customercare@oroton.com
- oroton.com
2,1
Under middel
23 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Oroton go above and beyond for their customers.
My wife and I are very happy Oroton customers. My wife loves the high quality products but we can usually only afford to buy them when they are on special as we are a low-income couple without much to spare.
I don't know where the couple of negative reviews come from, maybe they are mistaking Oroton for someone else...
Last year we bought a beautiful bag (Roam Large Hobo) and my wife has been using it ever since. Unfortunately, a few weeks ago one of the ring-clasps that hold the strap fixed to the bag, broke... I contacted customer service via email and advised them of the situation...
Now, the bag was over a year old and thus outside of the Australian Consumer warranty period... I knew that and explained that I would be happy to pay for a new ring for the bag if it was possible. Also, I couldn't find out proof of purchase, so I didn't know if Oroton would be able to help at all...
Within an hour, Ashley from customer service emailed me back saying that she had found the proof of purchase (must have searched for my name on the order) and that, unfortunately, the bag was sold out but that Oroton would happily give us a store credit as compensation (keep in mind, the bag was over a year old...).
I wrote back and asked if it was at all possible if we could be supplied a clasp as was needed instead... She made no promises. but told us to go to our local store. When I arrived in store with the bag one of the staff members knew about the case and gave me a clasp exactly as the one which was broken, one she had found in advance for us. She didn't ask payment and she was just nice about it.
Now, I don't know where the ring came from - I sort of hope it was a spare one lying around or came of a bag that was returned as faulty... But it may just as easily have been taken of another good bag, just for us.
My opinion of Oroton is that they are loyal to their customers. They can't do enough for you.
1. september 2019
Uopfordret anmeldelse
Disgusting customer service
Disgusting customer service. Took them 11 days to tell me my order was out of stock, then a further 3 days for a refund. I had actually emailed to say that I would have another colour which was in stock. No response.
22. juli 2018
Uopfordret anmeldelse
Australian luxury label with proper sales
Australian luxury label, with actual sales prices. I bought a Mini Tote and I love it! Amazing quality...Thank you :)
3. juli 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.