Amazing service, their customer service is top notch! Fast and efficient and I shall be a returning customer. Products are beautiful. I had a problem with my first delivery through no fault of theirs... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really love the stacking cups, sugar bowl and the jars are all good quality The design and colour is even better than the photos Love em Excellent customer service and delivered beautifully packaged... Se mere
Virksomheden har svaret
I didn’t know how much I’d love my scribble stem duck egg duvet cover which I walk by on numerous occasions during the day. I just love looking at it and sleeping under it ♥️ Go raibh maith agat Orla... Se mere
Virksomheden har svaret
I am a first time buyer of an Orla Kiely product. I was looking for a pretty, larger size crossbody/ shoulder bag that would be easy to take when I am shopping. I had been looking everywhere for just... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Orla Kiely, OBE is an Irish fashion designer based in London.
Kontaktoplysninger
17 Prescott Place, SW4 6BS, London, Storbritannien
- customerservice@orlakiely.com
- orlakiely.com
4,1
God
107 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
UK7255 Stained bag
UK7255 Stained bag.
I recently purchased an across body bag from Orla Kiely and after wearing it for just one evening it was heavily stained from my jeans. The company's aware this staining happens, why then don't they coat the bags differently? This has never happened with a Radley bag.
2. december 2021
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi Sharon,
Thank you for taking the time to post a review. Your feedback is invaluable to helping us improve our product and our customer experience with Orla Kiely.
I am sorry to hear your bag has been stained. We do advise on our website and on the swing tag that comes with the bag that fabrics like denim will rub off their colour on our bags and especially noticeable on lighter or cream bags.
I have passed on your feedback to our design and production team to see if there is anything that can be done.
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
The website promises next day delivery…
The website promises next day delivery but no communication after a week & no reply from customer service.
Update - have now received my order but wrong item sent 😡
4. november 2021
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi Jayne,
Thank you for taking the time post a review,
I am so sorry to hear about your experience ordering with us. Around sale periods, we do expect delivery times to take slightly longer than usual given increased volumes. (Even with increased capacity in our warehouse). We accept full responsibility for sending out the incorrect item to you. I can see we tried to resolve your query by sending out a replacement, but you decided to return the items in the end.
Please accept our sincerest apologies for the mishap with your orders. This is not the usual high standard we hold ourselves to and I have passed on feedback to the relevant teams for improvements to our service and speed in getting product out.
Please let us know if there is anything else we can do, the best place to reach us would be customerservice@orlakiely.com.
Thank you,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
I bought a sofa and there is 5cm gap…
I bought a sofa and there is 5cm gap between the cushions and the gap is getting bigger while somebody sitting on it. The quality of the fabrics is really bad.
8. september 2021
Uopfordret anmeldelse
Always been happy with high quality…
Always been happy with high quality products from Orla Kiely.
23. januar 2021
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi Caroline,
Thank you for taking the time to post a review.
We really appreciate any, and all, feedback but it is especially lovely to read positive feedback. Thank you!
Please email customerservice@orlakiely.com if you ever need to ask anything or require assistance,
Kind regards,
Rory
Absolute joke
Bought some tea caddies snd the rubber seal failed, you simply get ignored by them. Over priced tatt !
8. januar 2021
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi Sean,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am disappointed to read your review of our tea caddies. Please contact our customer service team, customerservice@orlakiely.com along with pictures of your product and we can investigate your issue further.
Please accept our sincerest apologies for not replying to your review earlier and hope we can help resolve your issue,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
Review of Orla Kiely's free face mask…
Received Orla Kiely's free face mask via the Daily mail offer after 6 weeks wait. Disappointed with the product. The mask was very small, made of thin material and certainly not even worthy of the postage I paid. Will I recommend the product, definitely NOT.
Veronica Chapman
11. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi Veronica,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton. I hope if you ever saw the new face masks you would see all of your issues have been addressed.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
ORLA KIELY face masks…
Ordered two ORLA KIELY face masks through an offer in a newspaper. They took a long time to arrive and I was expecting something special, even though I only had to pay for postage. However I am totally disappointed, the masks are too small, they don't have elastic ear loops and the loops are too short, so they pull my ears forward. They don't have nose wire, so they are loose around the nose. They are really thin. I wish I had saved my postage money.
11. september 2020
Uopfordret anmeldelse
Besvarelse fra Orla Kiely
Hi George,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.