The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Se mere
Virksomheden har svaret
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Se mere
Virksomheden har svaret
Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Kontaktoplysninger
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Storbritannien
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,8
Fremragende
742 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really great all round
Really great all round. Good pre sales support on the phone when I had a detailed query. Then very quick delivery and amazing packaging and the lights themselves are incredible.
20. december 2023
Besvarelse fra Original BTC
Hi Simon,
Thanks so much for the glowing review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
I have not yet received the items I…
I have not yet received the items I purchased, it has been more than a month since I bought them. There are problems with the courier service, they have not provided complete information or explanation of additional import costs
20. december 2023
Besvarelse fra Original BTC
Hi Jose,
I am very sorry to hear you have had a issue relating to the shipping, a member of the team will be in touch shortly to try and get this resolved for you.
Best wishes,
Original BTC
Porte close
Bonjour nous sommes le samedi 23 décembre et je veins de me casser le nez en trouvant boutique fermée à St Germain des Prés. Évidemment pas d’indication sur place sur une éventuelle modification d’horaire ni sur Google: ouverture à 11h heures. Les congés sont indiqués à partir du 26 décembre. Bref cela exaspère de la part d’une marque quand même haut de gamme installée dans un quartier touristique en plus. C’était la seule porte close de la rue ce matin. Je voulais acheter un lampadaire, cela ne va peut être pas durer. Commentaire sans rapport aucun avec la qualité des produits que je connais. Dommage.
23. december 2023
Uopfordret anmeldelse
Besvarelse fra Original BTC
Bonjour Madame,
Nous sommes sincèrement désolé pour cette incident.
Nos horaire varie le samedi de 11h a 18h. n'hesiter pas a nous contacter nous nous ferons un plaisir de vous accueillir.
Bien à vous,
L'équipe d'Original BTC France
Besvarelse fra Original BTC
Hi Andrew,
Great to hear, we hope you enjoy your new lights!
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Claudia
Thanks so for much for the 5-star review!
Best wishes,
Original BTC
Took a month to make it right
Don’t get me wrong, the light is beautiful. However the shade arrived dented and one of the parts was threaded incorrectly. I was challenged by customer service for on whether I was attempting to attach the shade correctly in spite of sending a video. A new shade was sent but not a new threaded piece. I then re-requested the threaded piece and it was sent via slow post. I then re-re-requested the threaded piece since the previous one was so delayed. This time it was fed exed. Now all is complete and the light is operational. It looks fantastic. Customer service was kind enough, I’m just surprised that it took a month to make it right for a light that costs so much.
8. november 2023
Besvarelse fra Original BTC
Hi Ben,
It is excellent to hear the light looks fantastic!
We apologise that we have fallen short on getting the issue you faced resolved quicker than we managed and we have taken your feedback on board.
We hope you enjoy your light for many years to come.
Best wishes,
Original BTC
arrived swiftly
7. december 2023
Besvarelse fra Original BTC
Hi Kate,
Thank you for the 5-star review!
Best wishes,
Original BTC
Excellent product
12. december 2023
Besvarelse fra Original BTC
Hello,
Great to hear! Thank you for the 5-star review!
Best wishes,
Original BTC
Excellent light and excellent service!!
14. november 2023
Besvarelse fra Original BTC
Hi Jo,
Thank you for the positive review, it's great to hear you have been happy with both the product and service we have provided.
Best wishes,
Original BTC
beautiful and well-crafted light
beautiful and well-crafted light, prompt and well packaged delivery
17. november 2023
Besvarelse fra Original BTC
Hi Suzanne,
Great to hear you were pleased with your order, thank you for the positive review.
Best wishes,
Original BTC
Fast delivery well packed
15. november 2023
Besvarelse fra Original BTC
Hello,
Thank you for the 5-star review!
Best wishes,
Original BTC
The light that we purchased was very…
The light that we purchased was very expensive for a floor lamp and came with a floor pedal switch in a position on the cord where it can not touch the floor. Just disappointed that the product was not better described at the time we ordered it.
1. november 2023
Besvarelse fra Original BTC
Hi David,
Sorry to hear you are not happy with the light you have received, our customer service team will be in touch shortly to discuss the issue you have raised.
Best wishes,
Original BTC
Besvarelse fra Original BTC
Hi Celeste,
Thanks so much for the 5 star review, we hope you enjoy your new light. 😊
Best wishes,
Original BTC
Just great
Just great. You order the best lights and after a little week you receive the most beautiful lamps. What more to ask for.
Have BTC lamps for 30 years love them
8. november 2023
Besvarelse fra Original BTC
Hello,
Thank you so much for the glowing review! So great to hear from you and thank you for continuing to choose to purchase our lights 😊
Best wishes,
Original BTC
Beautiful lamp and wonderful next day…
Beautiful lamp and wonderful next day delivery.
24. oktober 2023
Besvarelse fra Original BTC
Hello,
Thank you for the positive feedback and choosing us for your lighting 😊
Best wishes,
Original BTC
Excellent customer service
Excellent customer service, when I ordered the wrong light Sarah could not have been more helpful in arranging a collection and then delivery of the correct one.
23. oktober 2023
Besvarelse fra Original BTC
Hello,
Great to hear you were pleased with the service provided, we will pass your feedback on to Sarah! 😊
Best wishes,
Original BTC
Very quick!
10. oktober 2023
Besvarelse fra Original BTC
Hi Anne,
Great, thank you for the 5-star review.
Best wishes,
Original BTC
BTC products are really nice but some…
BTC products are really nice, well made and have a lovely heritage...but some back office systems/ administration issues. On two occasions I have had no order confirmation and on the most recent occasion it took a while to find the online order that had been placed with money having left my account. Not very reassuring despite friendly customer service.
10. oktober 2023
Besvarelse fra Original BTC
Hello,
Really sorry to hear about the issues you have had, please know this is not normal and we are working to resolve the issue. I am sorry about the inconvenience caused and hope you enjoy your lights once delivered and thank you for being a loyal customer over the years 😊
Best wishes,
Original BTC
Fantastic company
Fantastic company - I love their beautiful, classic products. The two task lamps we’ve got are great quality and look fabulous. We also purchased two Hector wall lights and are very pleased with them! Original BTC customer service is second to none - when a lamp arrived with a damage from transport, a replacement was organised very quickly and efficiently. Thank you so much!
10. oktober 2023
Besvarelse fra Original BTC
Hi Justyna,
Thank you so much for the positive review and choosing our lighting, we really appreciate it! Good to hear when you did have an issue that it was resolved quickly and efficiently.
Best wishes,
Original BTC
Easy to order and helpful communication…
Easy to order and helpful communication with store. Products arrived quicker than expected!
2. oktober 2023
Besvarelse fra Original BTC
Hi Victoria,
Thanks for the 5-star review and positive feedback, we hope you enjoy your new light.
Best wishes,
Original BTC
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