Orange Egypt Anmeldelser 126

All customer service lines are down. Side service via Vodafone and still can't reach anyone after a 25min wait. Unacceptable service. 16333 down, 110, 880, all down. Mobile numbers down. Wifi dsl is choppy.

Orange is a telecom company. And they intentionally make it impossible to contact customer service. They do not respond. The numbers they provide for customer service are disabled. It's an overpriced terrible company. And it shows how little they value customers. They don't care because they don't have to. If service works then great. But if you ever have problems you will receive no service or help.

Why are workers at official stores of the company allowed to cheat people. First, sharm el sheikh airport store, the worker sold me 65 GB package, when I installed the app, I saw it is 20 GB, GO 260, of course they overcharge us 20 Euro probably he thought I'm staying for 7 days and wouldn't notice, after 10 days Internet stopped working. I go to again official store in Genena city Shopping centar in Sharm, lady very kindly sells me 18 GB package for 400 Egyptian pounds after asking me how many more days I'm staying, again the message comes from Orange it is GO 80, which is 80 Egyptian pounds and not 18 GB. How is this allowed I don't understand, Orange is a big company. Shame what kind of message Egyptians send to the world.

Horrible service. Not deserves a single star.

Orange Egypt has hands down the most deceptive and manipulative offers I've ever encountered. Their promotions are full of hidden conditions and misleading information, designed purely to trick customers into subscribing.

To make matters worse, their customer service via 110 is by far the worst I've experienced anywhere in the world. Long wait times, unhelpful agents, and most importantly – they intentionally provide misleading information just to push you into activating services or offers you don’t need.

It’s extremely disappointing to see a major telecom provider operate this way. If you value honesty, transparency, and proper service – stay away from Orange Egypt.

Pretty much zero coverage from Hurghada to luxor or cairo, all pretty poor in a week I managed to use less than 500mb data it was that poor and so slow when you had a signal that pages still couldn't load as they timed out, customer service none existent, I contacted them several times and a week later (back home) still no reply shockingly bad. Last holiday in tunisia I used maya whom were brilliant signal and contact was almost instant when I had an issue. Don't know why I didn't use maya again tbh. My guide told me actual orange sim is better (£10) gave it a go and slightly better but still wouldn't use orange again, £27 esim 20gb you wouldn't be able to use 20gb in a week the system is too slow, id probably not bother and rely on hotel wifi than go with orange again

Customer service is friendly and fast, and they really try to help — which I appreciate.
However, the internet service is very poor. The speed is slow, even with the expensive plans, and the prices don’t match the quality provided.
Honestly, they need to improve their internet service

تعامل خدمة العملاء لطيف وسريع، وبيحاولوا يساعدوا على قد ما يقدروا، وده شيء يُشكروا عليه.
لكن للأسف الإنترنت بتاعهم سيء جدًا – السرعة بطيئة حتى مع الباقات الغالية، وكمان الأسعار مش مناسبة للجودة المقدمة.
بصراحة محتاجين يطوروا خدمات الإنترنت

Subject: Extremely Poor and Unprofessional Service from Orange Egypt

Content:
“I would like to express my deep dissatisfaction with the extremely poor service provided by Orange Egypt, whether in terms of internet quality, customer service, or overall professionalism. Unfortunately, the company operates with clear negligence—the internet is slow and unstable, frequent disconnections occur with no real solutions, and when contacting customer service, we face delays, unprofessional behavior, and no real efforts to resolve issues. It feels as though the goal is simply to waste the customer’s time rather than provide actual solutions.

I am fed up with dealing with a company that does not respect its customers and fails to address its ongoing service problems. Despite repeated complaints, there has been no improvement or genuine concern. If this situation continues, I will be forced to switch to another provider, and I will make sure to warn others from falling into the same trap and dealing with such an unprofessional company.

I hope there will be an immediate and serious action to improve the service because the current situation is completely unacceptable.”

they just cheat on me everytime i go to the centre and pay for the home wireless package.
i just paid 800EGP for package 140gb, for the full month, but what i got is its will expired on 15 march, its not full month. cheater.

The worst internet company ever, they do not provide the internet speed we pay for, and they have the worst customer service staff, they sre not professional at all.
Really very very bad experience , iam suffering with them.
They do not have an responsible person to solve the problems.
Noha Salem

Worst service everrrrr.
Stealing at its best.
Avoid them
You won't be able to call the customer service I have spent 15 mins in waiting line with no pick up.

Slechte communicatie met de klant.i ben bij filiaal El Kwather geweest.bij binnenkomst klant wordt niet verwelkom en zitten met 2 chillen terwijl mensen zitten te wachten.in het feit ze hebben geen respect for klanten.

حراميه ونصابين بعتولي رساله اني لو دفعت الفلوس ورجعت الخدمه اللي كل شهر بيرفعوا سعرها منهم لنفسهم مش هدفع غرامه واروح ادفع الفلوس وارجع الخدمه الاقي الفلوس ازيد من اللي في الفاتورة وادفعهم الشهر اللي بعده عايزين يدلعوني ١٣٩ الغرامه بتاعه الفتره اللي مدفعتش فيها

I bought a line from the airport. Total scam. Not working the whole holiday. Never ever ever. Avoid at any cost.

Не покупайте эту карту. Тем более в аэропорту. Обманывают. Концов не найти. Купил 30000 Мбит за 13.5 евро. В интернет почти не входили. 2 дня и всё улитело. Аферисты. Лучше в гостинице. Там хоть я думаю можно концы найти.

Kaufen Sie diese Karte nicht. Vor allem am Flughafen. Sie täuschen. Es sind keine Enden zu finden. Ich habe 30.000 Mbit für 13,5 Euro gekauft. Es gab fast keinen Zugang zum Internet. 2 Tage und alles war weg. Betrüger. Besser in einem Hotel. Zumindest denke ich, dass man dort einige Hinweise finden kann.

Do not buy this card. Especially at the airport. They are deceiving. There are no endings to be found. I bought 30,000 Mbit for 13.5 euros. There was almost no access to the Internet. 2 days and everything was gone. Cheater. Better in a hotel. At least I think you can find some clues there.

The branch of the company at the airport is cheating people.The 36g he said was actually 6G, and the airport people were just playing dumb.I find it hard to believe that this is one of the four major telecommunications companies in Egypt, and it is the official facade. Why is there such a thing? Why are there so many cheats in Egypt that I don't like this place at all? I suggest you download the official programI find it hard to believe that this is one of the four major telecommunications companies in Egypt, and it is the official facade. Why is there such a thing? Why are there so many cheats in Egypt that I don't like this place at all? I suggest you download the official program “my orange” to confirm how much traffic you have, but this only happens in Egypt, and I don't think any other country will cheat customers like this.

Been using 4G modem for over 2 months now. Absolutely terrible signal. Browsing internet is nearly impossible through their service. But they will always tell you the area has good coverage and charge you big money.

Me and my girlfriend bought two SIM cards with 20GB Each.

After 3 days my volume was empty.
The App shows me 3 GB instead of 20.
Currently remaning are 2,85 GB of them. But the „Units“ (???) are empty. Thank you for nothing, orange.

I was skeptic about it, but everything was good.
I took 30 Gb for 350 EGP ($7.00)
Internet worked very well. Taxi driver told me that internet will be good only 45 minute and will become bad later, but I was using it later and everything worked fine.
I believe someone had bad experience

Today I was at orange branch sanstifano mall in Alexandria, I dealt with hanady, she is amazing. Very knowledgeable and very helpful. It was 10/10 service and I would recommend her to everyone. I was very impressed with the quality of service.
Thank you so much Hanady