Optically Anmeldelser 201

I'm ordering a second pair of multifocal glasses as I'm very happy with my first pair. The customer service, prompt fitting and fast supply were appreciated, and I'd recommend Optically.com.au to my friends.

The glasses are perfect and I found the website easy to navigate and use. The one problem was that because I have a higher prescription they had to contact me afterwards to pay more which was at first quite off-putting. However the customer service team has been friendly and responsive, and I'm happy to order with them again.

Ordered glasses online and immediately problems began. The time frame promised never eventuated. The frames I ordered wre not actually available. I had a time frame I needed the glasses by which their website promised was within the required timeframe.
After repeated emails questioning where my glasses were I received mail that frames had to be changed to meet the deadline. I changed the frames, ordered the lenses and that's when the real problems began. The glasses arrived an hour before I had to leave for my flight. Trying the glasses on there was obviously problems with the lenses. I felt dizzy and couldnt get the glasses to focus without moving my head substantially.
I contacted them to send the glasses back for a refund to which they agreed. I had the glasses sent back. No refund. I had thankfully paid by Paypal and lodged a dispute to which they agreed to refund. I attached tracking information via paypal so knew when they had been delivered
I then received email saying seeing as though there was a dispute via paypal they could not refund until I closed the dispute. Not being stupid I refused as if you close a dispute you cannot go back and reopen it. They started with "oh, whats the tracking number" despite me advising them of tracking by email and via paypal.

This is a bunch of shonky operators. Ive purchased glasses online before from others without a problem. Avoid these people

This has gone from bad to worse with these people. They write nice emails about how much they care and want to help. Reality?? All lies. I am working through Paypal to get my funds released. Id suggest of you want to buy glasses of any kind to shop elsewhere

Your response has you bigger liars than you already are. The Tracking number was not only emailed to you it was sent to you via Paypal. The Tracking shows the goods as delivered. Now lets deal with some more of your lies shall we??

On Tuesday th July at 8.42am your email to me reads as follows:
Hi Raymond,

Thank you for your email.

I have shared the details with our accounts team to process the refund.

Kindly allow 24 hours for the refund to reflect in your account/card used for payment.

Regards,

At 9.59am same day your email reads as follows:
Hi Raymond,

This email is to inform you that our accounts team tried to initiate the refund however as there is an open dispute with PayPal we are unable to process the refund.

Request you to kindly have the same closed for us to process the refund, also may I request you to share the tracking details for the returned glasses for us to confirm the receipt of the same.

Regards,

Soo you are processing a refund without the glasses back?? You are a liar. Whats worse is your demand to close the Paypal case. To the uninitiated, if the case is closed there is no recourse via paypal to re open the case.

These people are liars, cheats, charlatans and not to be trusted one iota.

You have received the glasses. Dont think i am going away as your nightmare has just begun.

I had my glasses reglazed with multifocal, high index thin lenses with transitioning, and I am very happy with the product. The pricing is most reasonable for what I can find online. The service is also very good.

Brilliant service, great communication. Second time using Optically and both times have been a wonderful experience. Great staff, great prices, great choices.

Purchased a pair of glasses from optically .com.au. no communication from them during the whole process.Used to view the website to see what stage my glasses were at, it said processing for a week then in quality control also for a week then finally said they had been dispatched,after a week of them not showing up I go back to the website and check and it says in quality check. I finally rang them to see what was going on with my order. The contact number on their website would answer and say optically .com.au then just hang up. Tried the mobile number for eye appointments and finally got to speak to someone. Told me they would be dispatched in the next couple of days and that didn't happen. Rang back several days later and was told they would be dispatched the next day, which they were and they finally sent me a tracking no for the glasses.Glasses were ok but did not come with the carrera case just some cheap case with optically stamped on it. Overall I would rate there customer service as very poor and I certainly have no intention of ever buying from there again. This whole process took over a month from when I ordered ☹️☹️☹️

I got 2 glasses and both were really food

I did a lot of research on looking for glasses as they would be my first pair and I wanted to make sure I had the right type for me. A friend suggested I try the optically website and I was so glad I did. I had not only a wide selection to choose from but the support I got over the phone with concerns or queries were professionally addressed so I was very comfortable in the end with my decision. Highly recommend their product and service.

I placed an urgent order at the beginning of the week but on Thursday Joy contacted me to say they wouldn’t be able to complete the order because my chosen frames were out of stock. I explained that we were desperate and any simple black frame would do. Joy responded so quickly with 2 available options and organised to have them completed as quickly as possible. I picked them up the following night, from david at the lab, who stayed open later for me just so I could collect them!! The service optically provided was amazing! Both Joy and David were extremely professional and went above and beyond for us! We got the glasses just in time for my partner to use for a best man speech and will definitely order from optically again! They are the best and I can’t rate them high enough!!

I ordered glasses that were supposed to dispatch in 3 business days.

It had now been 7.

I ordered from optically.com.au for the speed of dispatching (vs a local optometrist).

Update: the glasses came. Based on the reply from optically, it looks like I selected glasses that did not include 3 day dispatch (I followed a Google ad with the 3 day claim — better website copy could be used to differentiate the glasses that are 3 day dispatch and those that aren’t).

The glasses are ok. They’re what you would expect for $50. They arrived after 3+ weeks from order (based on my AusPost tracking alerts, I don’t believe they were dispatched in 5 business days).

My review was flagged by Optically as non-genuine, which is not correct. It’s ironic considering they replied confirming I did have an order. I have supplied trustpilot with a proof of purchase.

Overall, happy I got the glasses, but a pretty poor experience overall (and very dodgy to flag my review optically).

I have returned a few times now to Optically and they are always helpful and communicative and have certainly provided great service.

An excellent service. Easy to use. Good quality. Perfect lens'. Excellent delivery time.

Highly recommended.

I have used Optically a couple of times and I am very happy with them. I had re glazing done and the new lenses were perfect and fitment to my frames was great.

Love them! I cannot recommend them enough. Easy, affordable and reliable. Think i have 8 pairs now! Has saved my family sooo much money.

Fantastic company. Helpful customer service.

Ordered a couple of pairs already and had new lenses put in sunglasses also and it is easy and cost efficient.

Would definitely recommend.

I've bought a couple of pairs now, and as soon as I get my new prescription I plan to get another.

Glasses are good quality (I didn't get the cheapest frames though) and delivery was prompt.

Have been using them for a few years now. Good service. Quality work on the glasses. Prices are very value for money. My last set of glasses came in a cloth sleeve, no box. This is new and probably to do with cutting costs. Overall, much much better than the Optical stores selling overpriced generic glasses with no design! Go for Optically.

Update
My glasses finally arrived today, from HK to Germany to UK

To be fair for £29 they are nice reading glasses, but the delay in delivery meant i had bought two pairs from my local optician for a lot more.

Yes i am happy and upgraded your star rating, but please be honest about the time scales, we need glasses for day to day tasks, so quoting five days to win an order when in fact is five weeks is unfair and unrealistic.

But thank you

order number PG159490 on 10 January 2021 at 14:16:16 GMT |

this is fact, a five day service still not arrived,

i cant say about the quality, as they never arrived

i had this reply three weeks ago

I have checked your order PG159490 status and would like to inform you that your glasses are at the final stage of edging and will be sent out for quality checks within 1-2 working days. It will get dispatched by the next consignment from our lab within 3-4 working days. We will notify you once they are mailed out.
Please be assured that we will try to deliver the glasses to you at the earliest.

The staff @ Optically, especially Joy kept me updated on the progress of my order every step of the way. My prescription glasses arrived promptly once shipped, and they were perfect. No hesitations to buy through Optically again. Top notch service & communication!