Opium Pulses Anmeldelser 1.029

TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've just bought 5 steam keys and it all went well. The payment was smooth and the keys were immediately available and activated without issues. Can recommend the store since I have never had any p... Se mere

Bedømt til 5 ud af 5 stjerner

I discovered Opium Pulses a few months ago, and so far, I have no complaints whatsoever. Every key I purchased got delivered within a few minutes. Cutting off the whole region was worrying, but desp... Se mere

Bedømt til 1 ud af 5 stjerner

I wanted to exchange my points for 2 games, but even after 24 hours there is an inscription "Serial key not available yet, check back later" in my account instead of serial keys. UPD: Instead of so... Se mere

Bedømt til 5 ud af 5 stjerner

I have been buying games from Opium Pulses for years, and they never disappointed me. I noticed that they also have a software section, which came in SUPER handy when I switched computers, and my... Se mere

Virksomhedsoplysninger

  1. Spiltjeneste
  2. Softwarevirksomhed
  3. Videospilbutik

Skrevet af virksomheden

Opium Pulses are a welcoming community of gamers with a large presence on Steam and Discord, our recently re-launched website offers a large selection of PC and Console games at great prices! Where possible we deal directly with game developers and publishers to sell their games directly to you, with no middle-men, meaning you get a game key guaranteed to work at the best possible price. Where this isn’t possible, we work with wholesalers and registered businesses only. All our keys are guaranteed to be region free (unless otherwise stated) and are delivered instantly. Also, earn achievements and loyalty points by using our site and get games for free! Customer feedback is extremely important to us, so please be honest in your reviews. If you feel there is any way we can improve our website or service - please let us know!


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent value

Excellent value. The download and installation worked smoothly although I was a bit apprehensive at first. The site access to the download page is a little obscure to start with. I should have waited for the email receipt of payment that included a direct link to the download and install page.

11. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I have been using Opium Pulses for the last four years

I have been using Opium Pulses for the last several years, encashing several games specially with the Stem cards. Due to social life I gave one year break, but I am back again and it all seems the same. Lately I gt a 1000 coin bundle and gave me five games with steam cards out of eight and it feels really GOOD !! Keep up the good work

26. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Opiumpulses <3

I really got the key to the desired game in exchange for currency points that I scored on the site. The key came quickly, activated successfully. Satisfied with the service, I recommend it for use.

4. november 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Not all the keys were working

Not all the keys were working. Some of them have been used again.

4. november 2021
Uopfordret anmeldelse
Opium Pulses-logo

Besvarelse fra Opium Pulses

Hi Pandemonium, apologies for the late responses to this. If you haven't already, please could you contact our support team so that we can replace or refund these keys for you?

We guarantee all orders made in our store or trove so please get in touch so we can resolve for you!

Bedømt til 4 ud af 5 stjerner

Good, but advertise the fully loaded cost.

Great price and simple check out process. Disappointed firstly that there was only 1 in stock (for a co-op game that I wanted to play with my wife), and secondly to find there was a previously hidden transaction fee added at check-out.

Update: Thanks for the informative response - it's interesting to know more about the pricing & transaction mechanics. Whilst I understand your context around the visibility & variable nature of transaction fees, and whether or not to pass these on, I'd still generally advise against letting the customer experience the 'pain of purchase' twice in a single transaction. As low as the fee may be, the customer has made their peace with the money leaving their wallet at the point they hit 'check out', so adding additional cost beyond this point will rarely leave anything but a sour taste on completion of the sale... not the aim from a business standpoint if you wish to drive repeat custom! To your point, how you strike the balance between of profitability and transparency / experience is of course the challenge :-)

On reflection, I've increased my rating to 4 stars, as docking a star for stock levels was perhaps a little harsh. Thanks for the notice that you've restocked, however, you can see how taking an unnecessary double hit on the 'per transaction' (not 'per game') fee is unappealing, as low as it may be!

27. august 2021
Uopfordret anmeldelse
Opium Pulses-logo

Besvarelse fra Opium Pulses

Thanks for the honest feedback Stubbsy, appreciate you taking the time to post it. While we don't have much immediate control over stock amounts (although we have more in stock of this product now), we do take your point regarding transaction fees on board.

As the fee is per order (not per game) and waivered when the cost of the order is above £3.50, we can't add the fee to the price of every game. This would probably create even more confusion.

Unlike many stores we keep that price incredibly low (20p) and remove it entirely after the order reaches more than £3.50. Cheaper orders can cost us more in fees than they cost to purchase so its an unfortunate necessity, we thought we'd reached a fair and transparent middle-ground but its clear in this case we have let you down.

We hope in future your experience is a more positive one with us. Thanks a lot for your custom and enjoy the game, it looks fun!

Update: Thanks for revising the review Stubbsy, completly not necessary as your critisim is still entirely valid, but we appreciate it nonetheless. Take care.

Bedømt til 4 ud af 5 stjerner

customer service not always perfect

Not happy with the customer service anymore. I had an issue with an order, did not get the key in the system. Although payment was fully authorized.
As there where maintenance in the shop I supposed they have a problem and wrote them that they could cancel the order, as I get the product elsewhere.
30 hours later they just told me, my order is fulfilled and if I have another issue. Yes, now there was a key.... which I don't need anymore. I don't mind the fact that problems happens….that I paid them money for ..in my case nothing….that happens. What I really disklike is this kind of reduced communication ..it gives a shady touch

meanwhile 11.6.21:
although it was not about getting a refund, It was more about the not helpful first answer and the communication...I really appreciate the follow up customer care communication and the solution. And so I think it's appropriate the re-consider my rating...so I do. Also I’m looking forward, that the site after maintenance might be a bit user-friendly and the contact-form, maybe come back.

6. juni 2021
Uopfordret anmeldelse
Opium Pulses-logo

Besvarelse fra Opium Pulses

Hi there Thomas,

First and foremost please allow me to apologise for the lack of support you received for the issue with your recent order. While no excuse, urgent maintenance has increased our support tickets and put a strain on our support team, whose priority focus right now is to make sure all orders are processed correctly and customers get the products they paid for.

We're unable to resell keys once they have been delivered to a customer for obvious reasons, on top of and because of that, we don't have a way to retract the key from your account. So usually we wouldn't offer a refund in situations where a working key has been delivered.

We are, however, aware that this situation is not your problem and are more than happy to offer a full refund in this instance. I will process this for you now and then reach out to you by email to confirm.

Again I apologise for the frustration and I assure you that we will use this feedback to do better as a team.

Kind regards,
Warren.

Bedømt til 5 ud af 5 stjerner

Quick Response, Fantastic Service and Prices!

Recently purchased a couple of games through their website. The site errored during the purchase and told me to try again. My PayPal didn't show the transaction had processed so I gave it another go. On the second go I received the same error, but this time both attempts were now reflected on my PayPal and I could see both transactions on my OP account as "processing." I sent an email to their customer service at like 3AM and reached out on their Discord the next morning. Within minutes I had a response to my email explaining that it was a website glitch, the duplicate order had been cancelled and refunded, and the first order had been confirmed and keys issued. Will definitely be using them again in the future and following their Discord going forward!

17. maj 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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