On The House Anmeldelser 

440
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Kevin V and his team did great job with fixing my front fence. Arrived on time , very professional , easy to communicate great service overall

Bedømt til 5 ud af 5 stjerner

Very pleased with the handling of the plumbing issue. The hot water problem has now been resolved. Adriana was helpful in coordinating the repair and keeping things moving. Thank you, Adriana.

Bedømt til 5 ud af 5 stjerner

OnThe.House helped me out with providing some independent advice on a fire door that allegedly failed inspection. They were prompt to respond to my query, very helpful in explaining what they were goi... Se mere

Bedømt til 5 ud af 5 stjerner

Adriana did an excellent job with the gardening work. She arrived on time, was polite and professional, and worked efficiently to tidy up and refresh the garden area. Everything was left clean a... Se mere

Virksomhedsoplysninger

  1. Ejendomsvedligeholdelse
  2. Byggeselskab

Skrevet af virksomheden

Home repairs - Nationwide - On-Demand - need a tradesperson now? Contact us today.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

440 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 20 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(440)

66 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I highly recommend Will Loyd

I highly recommend Will Loyd! He was incredibly friendly, professional, and prompt. The job was completed perfectly and exceeded my expectations. Thank you so much, Will!

28. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Prompt response

Prompt response, on-time visit and work carried out satisfactorily with a good explanation by the locksmith.

Thanks to Adriana for co-ordinating everything extremely well and keeping me advised at all times.

24. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Jack of all master of none

The cooker hood at my rental property had stopped working. An electrician from On The House attended, couldn't locate the spur not figure out what the electrical issue was and therefore suggested installing a new cooker hood with new wiring, spur, the works. Quoted £1000 for this work...
A different electrician attended, found the spur in a kitchen cupboard, hidden behind the contents which had been pushed back, and the switch pushed into the off position.
So are your electricians stupid or just after a quick buck?! Either way, I would definitely not recommend

30. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Mit and Rick are utterly incompetent

Mit and Rick are utterly incompetent. I agreed to have a entrance mat at my business replaced. The work was scheduled for 10th January. The guy shows up and immediately says he can't do it when there's people coming in and out (surely they could've told me this beforehand to arrange to come when it's quiet). He says he might come back that evening or otherwise tomorrow. Instead he doesn't turn up and next I have an email on Monday trying to arrange for a Tuesday afternoon. The guy turns up again, determines he can't do the work and a different tradesmen is needed. They send the right guy in on Thursday. He wastes 10 minutes insisting he can't do the work, having no idea what he is there for and we can't get hold of the previous tradesmen to explain or the On the House team. Eventually he does the work, the original guy comes back but AGAIN can't finish the actual job and says we need someone else.

Today I get a quote for another £100 to put some screws in to finish the job that was quoted for in the first place, they're asking me to pay for 2 hours of time yesterday when the guy spent an hour on it and to top it all off they haven't sent the guy they said they would send today.

All in all the service is a complete and utter JOKE. If you need someone reliable who won't keep charging extra, rip you off and run massively over on timing then find anyone other than these crooks.

Update: We just realised they removed a bunch of screws from some fixings and didn't bother to put them back. If you needed any more evidence of what an absolute joke this lot are.

Their reply is also carefully worded. Yes they offered to refund...3 days before I had a very important inspection so far too late for me to do anything other than see the job through. Property was "inaccesible" on the 9th of January. This is a lie - we are a pharmacy and have a legal requirement to be accessible.

In short; they overcharged, didn't finish the work and think they did a great job despite all my comments above. Idiots.

10. januar 2025
Uopfordret anmeldelse
On The House-logo

Besvarelse fra On The House

Hi Mitesh,

Thank you for your review.

I’d like to address a few points for clarity:
The job was quoted on November 25th, but approval and payment weren’t received until early January, delaying scheduling. On January 9th, our team attended as planned but found the premises inaccessible, as shown in the video we shared. Unfortunately, we couldn’t wait indefinitely and had to reschedule.
When work began, we discovered unforeseen issues: the balustrades were installed without raw plugs, and the screws had corroded completely. This required specialised tools and additional work, which we explained to you along with the costs involved. Despite these challenges, we proceeded and completed the job to a high standard.

Regarding your concerns about time and charges, our records show the engineer worked into a second hour due to the additional work required. We also offered a full refund at one point, but you requested we continue, which we did.

We remain committed to quality service and are happy to address any further concerns.

Best regards,

Team On The House

Bedømt til 5 ud af 5 stjerner

Good customer service

They are a very good company who put a lot of care and detail into their customer service. They were helpful and provided a fair quote for the services provided. I would recommend them highly.

20. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Flooding in our basement flat…

In an emergency /flooding in a basement flat/we received a quick response. Irma’s communicated throughout the booking, the service and afterwards. We’re happy with the thorough surveying and the excellent communication. Both highly appreciated in a stressful situation. Thank you On The House!

13. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Roof replaced and interiors…

Roof replaced and interiors redecorated.

I can't remember the name of the person who replaced the roof, but they were great. Kept me informed throughout and did a great job on the roof.

The interiors were done by Razvan and he was thorough, polite and did a great job.

Thanks to Irma as well for organising it all.

31. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Hugely helpful, prompt service

OnThe.House helped me out with providing some independent advice on a fire door that allegedly failed inspection. They were prompt to respond to my query, very helpful in explaining what they were going to do, and generally gave me excellent service. I will absolutely use them again for any future needs.

14. oktober 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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